Service desk engineer Work, Jobs in Long Whatton, Lec (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
4d
Onsite Printer / Software Service Engineer
Xeretec Office Systems Ltd —Leicester
- £30,000 a year
- Weekend availability
- Maintenance
- Continuous improvement
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
Senior Professional Services Engineer
Air IT —Sandiacre
- Full-time
- Customer service
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
12d
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
T Desk Assistant
Otis —Leicester
- Full-time
- CRM software
- Customer service
Geo-Environmental Consultant
BWB Consulting —Nottingham
- Hybrid work
- Master's degree
Senior Geotechnical Engineer
Caulmert —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Engineering
Senior Geotechnical Engineers
BWB Consulting —Nottingham
- Hybrid work
- Travel
- Communication skills
Service Desk Engineer
Potter Clarkson —Nottingham
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- AI
Second Line Engineer
Air IT —Sandiacre
- Full-time
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
12d
Group Junior Network Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount
1st Line IT Support Engineer (MSP) – Remote & Onsite
BubbleIT Solutions Limited —Beeston
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Travel
- Free parking
- Employee discount
Quick apply
13d
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Communication skills
- Employee assistance programme
IT Support Operations Manager
DG Cars —Nottingham
- £30,000 - £42,500 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
Technical Engineer (IT Operations)
Hollis —Nottingham
- Call to connect
- Hybrid work
- Azure
- Scripting
- Organisational skills
- Flexible schedule
5d
IT Support Engineer
UK Business College (UKBC) —Leicester
- Full-time
- Microsoft Office
- Communication skills
- Analytics
Quick apply
4d
Geo Environmental Engineer
Tetra Tech —Derby
- Hybrid work
- Engineering
- Analysis skills
- Travel
5d
Heavy Vehicle Technician Apprentice
DPD Group UK —Hinckley
- Full-time
- Free parking
Quick apply

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service desk engineer jobs near long whatton, lec

Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
4 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Incident queue management
User account provisioning
Internal department liaison
User account management
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Application support
Incident log maintenance

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

service desk engineer jobs in long whatton, lec

Service Desk Analyst

Onsite Printer / Software Service Engineer

Support Engineer 2nd Line

Senior Professional Services Engineer

2nd Line Technical Analyst

T Desk Assistant

Geo-Environmental Consultant

Senior Geotechnical Engineer

Senior Geotechnical Engineers

Service Desk Engineer

Modern Workplace Infrastructure Engineer

Second Line Engineer

Group Junior Network Engineer

1st Line IT Support Engineer (MSP) – Remote & Onsite

Technical Support Engineer

IT Support Operations Manager

Technical Engineer (IT Operations)

IT Support Engineer

Geo Environmental Engineer

Heavy Vehicle Technician Apprentice

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