Operations associate Work, Jobs in Cosham, Ham (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Havant
- Full-time
- Customer service
- English
- Administrative experience
4d
Team Member
NEXT —Havant
- £8.28 - £12.71 an hour
- 8 hour shift
- Employee discount
11d
Resident Experience Associate
CompassRock International —Southampton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Operations Supervisor , AM Shift
Amazon UK Services Ltd. —Bognor Regis
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Safety Technician
Amazon UK Services Ltd. —Havant
- Full-time
- Travel
Sales Associate - Gunwharf Quays (12 hours per week, Temporary)
Gant —Portsmouth
- Part-time
- Sales
- Customer service
- Communication skills
12d
Store Supervisor- Portsmouth
ASICS —Portsmouth
- Weekend availability
- English
Part Time Sales Associate - 32 HRS
Deckers Brands —Portsmouth
- Part-time
- Organisational skills
- Communication skills
- Employee discount
- Flexible schedule
Senior Sales Associate/Key Holder
Gunwharf Quays —Portsmouth
- Part-time
- Customer service
Field Service Engineer
GE Vernova —Portsmouth
- Full-time
- Engineering
- Travel
- Electrical Engineering
Graduate Construction Project Manager - Southampton or Basingstoke
AECOM —Southampton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Project management
Finance Business Partner
Pall —Portsmouth
- Full-time
- Bachelor's degree
- Travel
- Leadership
- Annual leave
8d
Wealth Administrator
Royal Bank of Canada —Winchester
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
6d
Senior Sensors Product Manager
Cytiva —Portsmouth
- Full-time
- English
- Presentation skills
- Bachelor's degree
5d
Restaurant Manager
Restaurant Associates —Beaulieu
- Up to £32,000 a year
- Full-time
- Sales
- Customer service
- Restaurant management
- Annual leave
- Employee discount
Head of IT
Azzurro Associates Ltd —Fareham
- Full-time
- Hybrid work
- Azure
- AWS
- Computer networking
- Free parking
- Life insurance
Quick apply
6d
Casual Weekly - Beaulieu Motor Museum
Restaurant Associates —Beaulieu
- £12.21 an hour
- Weekend availability
- Restaurant
Associate Director - Regulatory
Estee Lauder —Petersfield
- Analysis skills
- Project management
- Communication skills
Sales Associate (Part Time - 16 Hours) - Southampton
Hugo Boss —Southampton
- Part-time
- Hospitality
- Customer service
- Communication skills
Associate Project Surveyor
AECOM —Southampton
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel

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Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Havant

Apply Now

Job details

Full-time
4 days ago

Qualifications

Customer service
Supply chain
Logistics
English
Administrative experience

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Knowledge of advanced English at CEFR level B2/C1
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

operations associate jobs in cosham, ham

Delivery Station Liaison Agent

Team Member

Resident Experience Associate

Operations Supervisor , AM Shift

Safety Technician

Sales Associate - Gunwharf Quays (12 hours per week, Temporary)

Store Supervisor- Portsmouth

Part Time Sales Associate - 32 HRS

Senior Sales Associate/Key Holder

Field Service Engineer

Graduate Construction Project Manager - Southampton or Basingstoke

Finance Business Partner

Wealth Administrator

Senior Sensors Product Manager

Restaurant Manager

Head of IT

Casual Weekly - Beaulieu Motor Museum

Associate Director - Regulatory

Sales Associate (Part Time - 16 Hours) - Southampton

Associate Project Surveyor

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