Engineer ai core services Work, Jobs in Shefford, Bdf (with Salaries)

L2/L3-Support Engineer|Aerospace & Defense Engineering COTS Packages| Stevenage, UK
Infosys —Stevenage
- Oracle
- CAD
- Analysis skills
5d
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- SQL
- Analysis skills
- Travel
5d
L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Oracle
- SQL
- Analysis skills
5d
Network Engineer
Leidos —Huntingdon
- £44,700 - £57,300 a year
- Full-time
- Azure
- Computer Science
- Analysis skills
- Annual leave
- Work from home
Application Maintenance & Support Engineer| Jira & Confluence| Stevenage, UK
Infosys —Stevenage
- Maintenance
- Analysis skills
- Travel
5d
Infrastructure Change Engineer
Leidos —Huntingdon
- £47,600 - £61,000 a year
- Full-time
- Organisational skills
- Leadership
- Annual leave
- Work from home
7d
Associate / Technical Director Flood Risk Modelling Lead
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Scripting
Application Builder, Ring Application Services
Evi Technologies Limited —Cambridge
- Full-time
- Computer Science
- Java
- C++
11h
Cloud Software Developer in Test
Aveva —Cambridge
- Full-time
- Hybrid work
- Computer Science
- APIs
- Agile
- Annual leave
Senior Engineer - Development Infrastructure
AECOM —St Albans
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Master's degree
Principal Software Developer
MaPS —Bedford
- £90,000 a year
- Hybrid work
- Azure
- Management
- DevOps
- Annual leave
- Employee assistance programme
12d
Microsoft 365 Technical Specialist
Intercity Technology —Shefford
- Microsoft Access
- Travel
- Mentoring
- Employee assistance programme
Data Scientist
Tesco UK —Welwyn Garden City
- Full-time
- Machine learning
- AI
- Python
- Employee assistance programme
Senior Infrastructure Engineer
Leidos —Huntingdon
- £61,500 - £78,800 a year
- Full-time
- Windows
- SQL
- Continuous improvement
- Annual leave
- Work from home
13d
R&D Senior Member of Technical Staff, CONNECT Core Services
Aveva —Cambridge
- Full-time
- Hybrid work
- Azure
- APIs
- Agile
- Annual leave
1d
Senior Full Stack Software Engineer
Neutreeno —Cambridge
- Full-time
- Hybrid work
- Computer Science
- AWS
- APIs
- Annual leave
Quick apply
SP Senior Systems Engineer
Lockheed Martin Corporation —Ampthill
- £51,500 - £64,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Employee discount
7d
Senior Software Engineer - UK
DISCO —Cambridge
- £90 - £114 a day
- Azure
- Java
- AWS
- Employee assistance programme
Senior Security Innovation Engineer
Tesco UK —Welwyn Garden City
- Full-time
- AI
- Employee assistance programme
3rd Line Engineer
Leidos —Huntingdon
- £44,700 - £57,300 a year
- Full-time
- SQL
- Scripting
- Computer networking
- Annual leave
- Work from home
6d

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L2/L3-Support Engineer|Aerospace & Defense Engineering COTS Packages| Stevenage, UK

Infosys -
Stevenage

Apply Now

Job details

5 days ago

Qualifications

MATLAB
ITIL Certification
Oracle
CAD
Microsoft SQL Server
Analysis skills
ITIL
Scripting
APIs
Root cause analysis
Leadership
Communication skills
Python
PowerShell
Creo

Full job description

Role – L2/L2 support engineer-Aerospace & Defense and Engineering COTS Packages
Technology – ITIL Incident, Problem, Change, and Release Management, Database, Scripting, familiarity with COTS products in Aerospace & Defence and Engineering
Location – Stevenage, UK
Business Unit – IOT
Compensation – Competitive (including bonus)

Job Summary
We are seeking a support engineer who will be responsible for providing Level 2 and Level 3 technical support for a portfolio of Commercial Off-The-Shelf (COTS) engineering applications and product development applications, including CAD, ALM, MBSE (Model-Based Systems Engineering), Requirements Management and Simulation tools used across the Aerospace & Defense and Engineering domains.

Location & Security Requirements

Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

Key Responsibilities

Application Support & Operations

Provide L2/L3 support for engineering applications and associated integrations.
Analyze and resolve complex incidents, service requests, and application-related issues.
Perform root cause analysis (RCA) and implement permanent fixes for recurring problems.
Manage application availability, performance monitoring, and health checks.
Support upgrades, patches, hotfix deployments, and application migrations.
Coordinate major incident resolution and provide technical leadership during critical outages.

Administration & Configuration

Configure and maintain application environments, user access, roles, and permissions.
Manage licenses, certificates, service accounts, and compliance requirements.
Support environment validation, configuration management, and release activities.
Maintain integrations between engineering applications and connected platforms.

Service Management

Ensure SLA compliance for incident response and resolution.
Drive Problem Management, Change Management, and Release Management activities.
Maintain support documentation, SOPs, knowledge articles, and runbooks.
Participate in CAB meetings and planned maintenance activities.

Stakeholder & Vendor Management

Act as primary technical escalation point for customers and support teams.
Coordinate with software vendors for issue resolution.
Conduct regular service review meetings and provide status reporting to stakeholders.
Collaborate with other support groups and business key users.

Leadership & Continuous Improvement

Conduct Knowledge Transfer (KT) sessions.
Identify automation opportunities and process improvements.
Support transition, onboarding, and stabilization of new applications into AMS.

Required Technical Skills

Creo Parametric, Creo View and Creo Illustrate administration and troubleshooting
MATLAB administration and troubleshooting
Arbortext Aerospace & Defense configuration and support
IBM Engineering Lifecycle Manager
IBM DOORS Requirements Management
Cameo Teamwork Cloud / MBSE tools
E3 Cable troubleshooting
MOOD system administration and support

Technical Competencies

Application installation, upgrades, and patch management
User and access management
License management and compliance monitoring
Integration troubleshooting and log analysis
ITIL Incident, Problem, Change, and Release Management
Database fundamentals (SQL Server/Oracle)
Scripting (PowerShell, APIs, Python preferred)

Experience Requirements

Strong hands-on experience supporting CAD or aerospace engineering applications.
Experience working in global AMS environments with SLA/KPI-driven support models.
Strong customer-facing and stakeholder management skills.

Preferred / Good to Have Certifications

ITIL Foundation / ITIL 4

Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:

High analytical skills
A high degree of initiative, flexibility and adaptability
High customer orientation
Good team engaging skills
Quality awareness
Good verbal and written communication skills
Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Apply Now

Refine Your Search

engineer ai core services jobs in shefford, bdf

L2/L3-Support Engineer|Aerospace & Defense Engineering COTS Packages| Stevenage, UK

Microsoft Platform Support Engineer| Stevenage, UK

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

Network Engineer

Application Maintenance & Support Engineer| Jira & Confluence| Stevenage, UK

Infrastructure Change Engineer

Associate / Technical Director Flood Risk Modelling Lead

Application Builder, Ring Application Services

Cloud Software Developer in Test

Senior Engineer - Development Infrastructure

Principal Software Developer

Microsoft 365 Technical Specialist

Data Scientist

Senior Infrastructure Engineer

R&D Senior Member of Technical Staff, CONNECT Core Services

Senior Full Stack Software Engineer

SP Senior Systems Engineer

Senior Software Engineer - UK

Senior Security Innovation Engineer

3rd Line Engineer

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