Shift manager Work, Jobs in Chipping Ongar, Ess (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
11d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
11d
Shift Manager
GXO Logistics —Erith
- Up to £38,000 a year
- Full-time
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
12d
Shift Manager
Evri —Enfield
- Full-time
- IT
- Communication skills
- Annual leave
Shift Supervisor
Miller & Carter - Harlow —North Weald Bassett
- Full-time
- Serving
- Restaurant
- School
- Annual leave
- Employee discount
Quick apply
13d
Control Tower Shift Manager
SCS Railways —Willesden
- Microsoft Excel
- English
- IT
Shift Manager
KION Group AG —Stanford-le-Hope
- Full-time
- Maintenance
- Programmable logic controllers
- Team management
Network Ops Shift Manager
HIVED —London
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Annual leave
Shift Manager
Five Guys —London
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Security Duty Shift Manager
BidvestNoonan —London
- £18.50 an hour
- Full-time
- Hospitality
- Communication skills
Quick apply
Shift Manager
Pizza Hut —Debden
- Microsoft Excel
- Leadership
- Restaurant
Quick apply
Children’s Residential Senior Support worker / Shift Leader - Weekends
Brighter Futures Homes Limited —London
- £14 - £15 an hour
- Weekend availability
- Experience working with children
- Team management
- Conflict management
Quick apply
5d
Shift Delivery Manager
GTS Rail Operations Limited —London
- Maintenance
- Leadership
- Employee discount
12d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Shift Manager
Churchill's Stansted —Stansted
- £12.71 - £13.71 an hour
- Full-time
- Customer service
- Employee discount
Quick apply
Shift Supervisor
Zapp —London
- Night shift
- Hospitality
- Organisational skills
- Leadership
Shift Manager
Love Walk Cafe —London
- From £16 an hour
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
Quick apply
1d
Inbound Quality Shift Team Leader
Monica Vinader —London
- Analysis skills
- Quality control
- Travel
Quick apply
Shift Leader
Dalkia —London
- 12 hour shift
- Annual leave
- Employee assistance programme
Reception Shift Supervisor
The Beacon Health Group —Chelmsford
- £13.82 an hour
- Front desk
- Employee discount
- Sick pay
Quick apply
12d

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Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year
11 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

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shift manager jobs in chipping ongar, ess

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I want to receive the latest job alerts for shift manager in chipping ongar, ess

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