3rd line support engineer Work, Jobs in Waltham Abbey, Ess (with Salaries)

End User Support Engineer
CMC Markets —London
- Full-time
- Windows
- IT
- Computer skills
Senior Helpdesk IT Engineer
RedDoor IT Ltd —Croydon
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Computer networking
- SharePoint
Quick apply
.NET Application Support Engineer
Atos —London
- Hybrid work
- SQL
- Communication skills
- Annual leave
12d
Infrastructure Engineer
T-Tech —London
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Communication skills
- Annual leave
Quick apply
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
Infrastructure Engineer
Signet —Watford
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- AWS
- Employee discount
7d
2nd Line Network Engineer 24/7
Exponential-e —London
- Computer networking
- IT
- Communication skills
- Referral programme
Quick apply
14d
ASPIRE GSC-Onsite IT Support Engineer
Version 1 —London
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Senior Legal Intercept Engineer
Viasat, Inc. —London
- Full-time
- Project management
- Computer networking
- Software development
Network Operations Engineer
Boldyn Networks —London
- Full-time
- Computer networking
- Linux
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Principal Platform Engineer
Leonardo UK Ltd —London
- £60,000 - £71,400 a year
- Full-time
- Hybrid work
- Windows
- Mentoring
- SharePoint
- Flexible schedule
- Referral programme
GTM Engineer
Ben —London
- Full-time
- Hybrid work
- SQL
- APIs
1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
Quick apply
9d

More jobs to discover

Find similar jobs that you might be interested in.

Senior Helpdesk IT Engineer
RedDoor IT Ltd —Croydon
In-depth knowledge of O365 including SharePoint, conditional access, AD sync. Reporting to the Technical Director the successful candidate will be responsible…
£32,000 - £40,000 a year
Quick apply
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
Full UK driving licence and own transport (helpful for occasional client visits). Ideally you will have around *1 year's experience in an IT support role* and…
£26,000 - £28,000 a year
Quick apply
3d

I want to receive the latest job alerts for 3rd line support engineer in waltham abbey, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

3rd line support engineer jobs near waltham abbey, ess

End User Support Engineer

CMC Markets -
London

Apply Now

Job details

Full-time

Qualifications

Windows
ITIL
IT
Computer skills
Communication skills

Full job description

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches across the globe.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. In Australia, the Group also offers stockbroking services.

CMC is committed to recruiting, developing, retaining and motivating exceptional people who are talented, innovative and focussed on delivering excellence. We acknowledge that this goes hand in hand with the Group’s ongoing and future success. This is achieved through embedding the Group’s values throughout the workforce as well as offering competitive rewards and benefits.

The Group values centre on quality, clients and integrity.

Put clients first
Lead with quality
Set the standards

More detail on the Group can be found on https://www.cmcmarkets.com/group/

*This role is a 12 month FTC*

ROLE AND RESPONSIBILITIES

The End User Support department is built around excellence in customer service. Strong process and procedures allow the team to ensure a consistently excellent service is delivered each and every time. Forming part of the wider IT department we provide IT support to our internal customer base. It is essential that any successful candidate have experience of this type of working environment.

Working with the existing team in Sydney and London you will ensure work coming into the team is actioned as quickly and efficiently as possible. You will be expected to think on your feet and be willing to get involved in all tasks. You will be expected to provide support to the wider team. This role is reporting to the EUS Team Manager in London.

Providing 1st and 2nd line End User support services to internal customer base
Ensure all laptops and desktops are always built and ready for deployment
Manage the flow of work coming into the team, take ownership of issues, escalating to 3rd line where necessary
Provide first point of contact support to end users, including guidance, training, and advice where applicable
Onboarding new staff and exiting leavers in a professional and timely manner
AV support for our Video Conferencing suites
Support for remote end users
Manage customer expectations and provide regular updates
Ensure a positive approach to challenges and provide open and honest feedback with the goal being to always improve service to the business and end users
Ensure all tasks are delivered to a high quality and on time
Constantly work to optimise support processes and procedures, looking for opportunities to turn reactive call handling into pro-active service delivery
Ensure incidents and problems are managed correctly always documenting all steps for later analysis
Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
When dealing with all customers, clients or colleagues provide a clear, fair and consistent, high-quality service that presents a professional and positive image of CMC Markets
Take all reasonable steps to ensure appropriate confidentiality
Undertake such other duties, training and/or hours of work as may be reasonably required and are consistent with the general level of responsibility of this role.

KEY SKILLS AND EXPERIENCE

Essential

Working knowledge of Microsoft Windows domain environments
Working knowledge of Windows desktop
Working knowledge of email and messaging (Exchange / MS Teams)
Excellent verbal and written communication skills
Ability to multitask under pressure, ensuring service delivery is maintained

Desirable

Experience of multi-tiered / ITIL support environments
Experience supporting Modern AV solutions
Server hardware and comms rooms maintenance, including patch management
Experience supporting MAC computers and using JAMF

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and can do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

Apply Now

Refine Your Search

3rd line support engineer jobs in waltham abbey, ess

End User Support Engineer

Senior Helpdesk IT Engineer

.NET Application Support Engineer

Infrastructure Engineer

IT Technical Systems Analyst (Applications Team)

Infrastructure Engineer

2nd Line Network Engineer 24/7

ASPIRE GSC-Onsite IT Support Engineer

Senior Legal Intercept Engineer

Network Operations Engineer

Senior Infrastructure & Support Engineer

Modern Workplace Engineer

Principal Platform Engineer

GTM Engineer

1st Line Support Technician

More jobs to discover

I want to receive the latest job alerts for 3rd line support engineer in waltham abbey, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected