Service associate Work, Jobs in Wethersfield, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
Quick apply
Test Centre Associate - Chelmsford
Reed In Partnership —Chelmsford
- £13.60 an hour
- Part-time
- Customer service
- Driving
Sales Associate
H.Samuel —Bury St. Edmunds
- £12.71 an hour
- Part-time
- Employee discount
Team Member (Admin)
NEXT —Chelmsford
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
1d
Sales Associate - Braintree (Part Time - 12 Hours)
Hugo Boss —Braintree
- 12 hour shift
- Hospitality
- Customer service
- Communication skills
Court Associate
HM Courts & Tribunal Service —Cambridge
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d
Team Member (Delivery)
NEXT —Chelmsford
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
1d
Test Centre Associate - Colchester
Reed In Partnership —Colchester
- £13.60 an hour
- Part-time
- Customer service
- Driving
4d
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
Court Associate
HM Courts and Tribunals Service —Trumpington
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Presentation skills
- Travel
- Annual leave
4d
Sample Dispatch Technician
Avantor —Cambridge
- Full-time
- Microsoft Excel
- Communication skills
Joules Sales Assistant
NEXT —Saffron Walden
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
11d
Sales Associate
Ernest Jones —Cambridge
- £12.71 an hour
- Part-time
- Employee discount
8d
Assistant Manager - Grand Arcade, Hollister
Hollister —Cambridge
- £34,000 a year
- Management
- Sales
- English
- Store discount
- Annual leave
Brand Representative - Grand Arcade, Hollister
Hollister —Cambridge
- £12 an hour
- Organisational skills
- Store discount
- Employee discount
Associate Deskside Support Engineer
Arm —Cambridge
- £32,500 - £43,900 a year
- Hybrid work
- Windows
- Microsoft Office
- IT
5d
Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)
Arthur Branwell & Co Ltd —Epping
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
Associate Director Estates and Compliance
Essex Partnership University NHS Foundation Trust —Colchester
- £94,356 - £108,814 a year
- Full-time
- Relocation assistance
- Employee discount
5d
Events Coordinator
Medicare EMS —Chelmsford
- £25,420 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Driving
Quick apply
13d
HR People Partner
Breen & Associates - Results Through People —Bishop's Stortford
- Full-time
- Hybrid work
- Management
- English
- Master's degree
- Free parking
- Sick pay
Quick apply
12d

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service associate jobs near wethersfield, ess

Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Computer skills
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

service associate jobs in wethersfield, ess

Customer Care Associate

Test Centre Associate - Chelmsford

Sales Associate

Team Member (Admin)

Sales Associate - Braintree (Part Time - 12 Hours)

Court Associate

Team Member (Delivery)

Test Centre Associate - Colchester

Associate Business Development Manager

Court Associate

Sample Dispatch Technician

Joules Sales Assistant

Sales Associate

Assistant Manager - Grand Arcade, Hollister

Brand Representative - Grand Arcade, Hollister

Associate Deskside Support Engineer

Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)

Associate Director Estates and Compliance

Events Coordinator

HR People Partner

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