Customer success specialist Work, Jobs in Exeter, Dev (with Salaries)

Customer & Events Specialist
South West Water —Exeter
- £29,439 a year
- Rotating shift
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Team Support Administrator
National Grid Electricity Distribution —Torquay
- £39,508 a year
- Microsoft Office
- Travel
- Data entry
- Free parking
- Annual leave
Quick apply
13d
2nd Line Support Analyst
South West Water —Exeter
- £35,530 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- In-person
- Employee assistance programme
- Flexible schedule
13d
Sales and Marketing Manager
Bramah Safeguarding CIC —Exeter
- £50,000 - £55,000 a year
- Full-time
- Business development
- In-person
- AI
- Free parking
Quick apply
Marketing and Communications Manager
The Sharpham Trust —Totnes
- £28,107.38 - £52,624.35 a year
- Part-time
- Hybrid work
- Marketing
- Data analysis skills
- No degree
- Free parking
- Employee discount
Quick apply
Document Template Specialist
SYNERTEC LTD —Wellington
- £27,976.08 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
MOT Tester - Exeter
Tesla —Exeter
- Communication skills
Valetor & Sales Team Assistant
Days Motor Group —Exeter
- Full-time
- No experience needed
- Communication skills
- Free parking
- Annual leave
13d
Associate Transport Planner
City Science —Exeter
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
1d
Service Centre Manager
SunbeltRentals —Exeter
- Computer literacy
- Computer skills
- Budgeting
- Annual leave
Quick apply
Tesco Colleague - Heavitree Esso Express
Tesco UK —Exeter
- £13.28 - £14.55 an hour
- Part-time
- Customer service
6d
Production Operative (GLO)
Johnsons Workwear Ltd —Exeter
- £12.96 an hour
- Full-time
- Health & wellbeing programme
Quick apply
7d
Tesco Colleague - Exeter High Street Express
Tesco UK —Exeter
- £13.28 - £14.55 an hour
- Part-time
- Customer service
- School
6d
Apprentice 7.5t Urban Driver
GTG —Exeter
- Full-time
- English
- Driving
- Employee assistance programme
Sales Assistant
Topps Tiles —Exmouth
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- No experience needed
- Retail sales
- Employee discount
1d
Branch General Manager
DFS —Torquay
- £38,449 - £50,000 a year
- Training & development
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
Factory Manager
The Nutrient Exchange Ltd —Winkleigh
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
- Employee stock purchase plan
Quick apply
14d
Production Operative (Laundry)
Johnsons Workwear Ltd —Exeter
- £12.96 an hour
- Full-time
- Health & wellbeing programme
Quick apply
20h
Production Leader
Elis —Newton Abbot
- £35,000 a year
- Call to connect
- Hospitality
- Hotel
- No degree
- Employee assistance programme
Tesco Colleague Nights - Exeter Vale Extra
Tesco UK —Exeter
- £13.28 - £14.55 an hour
- Full-time
- Customer service
- School
6d

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Customer & Events Specialist

South West Water -
Exeter

Apply Now

Job details

£29,439 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Stakeholder collaboration
Stakeholder liaison
Continuous improvement
Organisational skills
Customer support
Customer interaction
Incident log maintenance
Communication skills

Full job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Customer & Events Specialist

Are you passionate about delivering exceptional customer service and making a real difference during critical customer events? We're looking for a Customer & Events Specialist to join our Operational Service Delivery team and play a vital role in ensuring our customers receive industry-leading support when they need it most.

About the Role

Domestic Customer Services (DCS) is responsible for delivering outstanding customer service across South West Water and Bournemouth Water, helping us achieve our business objectives, customer commitments, and Outcome Delivery Incentives (ODIs).

As a Customer & Events Specialist, you will take ownership of operational customer contacts, helping to manage customer communications during operational events and incidents while delivering a first-class customer experience. Acting as an advocate for our customers, you'll ensure they remain informed through timely, accurate, and proactive communications across multiple channels.

This is a dynamic and rewarding role where no two days are the same. You'll work closely with operational teams, field staff, partners, and stakeholders across the business to ensure customers receive the highest level of support during planned and unplanned service events.

Due to the nature of the role, you will participate in a rotational shift pattern and provide standby cover when required. Flexibility to support the business outside of standard working hours during operational incidents is essential.

What You'll Be Doing

Deliver exceptional end-to-end customer service for operational enquiries and incidents.
Act as a customer advocate, ensuring customers remain informed throughout events and service interruptions.
Proactively identify opportunities to engage with customers, improve satisfaction levels, and reduce incoming contact volumes.
Liaise with field teams, operational colleagues, and external partners to resolve customer issues efficiently.
Handle incoming operational and field-based contacts, providing assistance and information as required.
Maintain accurate customer records and ensure all interactions are recorded correctly within customer systems.
Compose high-quality written responses that meet service standards and agreed timescales.
Provide customers with real-time updates relating to operational incidents and events.
Ensure event logs and operational records are completed accurately and on time.
Resolve challenging customer situations confidently, escalating where appropriate.
Collaborate effectively with colleagues to deliver excellent team and business outcomes.
Contribute to continuous improvement initiatives, identifying opportunities to enhance processes and customer experience.
Ensure compliance with company policies, governance requirements, and health and safety standards.

What We're Looking For

We're seeking a customer-focused professional who thrives in a fast-paced environment and remains calm under pressure.

You'll ideally have:

Experience delivering outstanding customer service in a contact centre, operational, or customer-facing environment.
Excellent communication skills, both written and verbal.
Strong stakeholder management and relationship-building abilities.
The confidence to manage sensitive customer situations with empathy and professionalism.
The ability to work collaboratively while taking ownership and accountability for outcomes.
Strong organisational skills with excellent attention to detail.
Experience working with multiple systems and maintaining accurate customer records.
A commitment to delivering service excellence and achieving performance targets.
A proactive mindset with a passion for continuous improvement.

Why Join Us?

This is an exciting opportunity to become part of a team that directly impacts customer experiences during some of the most important moments of their journey with us. You'll work in a challenging, rewarding environment where your contribution helps shape customer satisfaction, supports business performance, and makes a genuine difference to the communities we serve.

If you're a customer-focused professional who enjoys problem-solving, building relationships, and delivering exceptional service, we'd love to hear from you.

Apply today and help us deliver excellent service when it matters most.

Ready to make a difference? Join us as our Customer & Events Specialist and help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our Customer & Events Specialist, you'll enjoy:

Competitive Salary – Based on experience and skills
Annual Bonus Scheme – Recognising company performance
Pension Scheme – Helping you plan for your future
Healthcare Benefits – Access to employee assistance programs
Employee Discounts – On various products and services
Generous Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 7th August 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the on-boarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

customer success specialist jobs in exeter, dev

Customer & Events Specialist

Team Support Administrator

2nd Line Support Analyst

Sales and Marketing Manager

Marketing and Communications Manager

Document Template Specialist

MOT Tester - Exeter

Valetor & Sales Team Assistant

Associate Transport Planner

Service Centre Manager

Tesco Colleague - Heavitree Esso Express

Production Operative (GLO)

Tesco Colleague - Exeter High Street Express

Apprentice 7.5t Urban Driver

Sales Assistant

Branch General Manager

Factory Manager

Production Operative (Laundry)

Production Leader

Tesco Colleague Nights - Exeter Vale Extra

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Customer & Events Specialist

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What We're Looking For

Why Join Us?

Ready to make a difference? Join us as our Customer & Events Specialist and help create a workplace where people thrive.

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