2nd line support engineer Work, Jobs in Brentford, Gtl (with Salaries)

Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
Quick apply
1st/ 2nd IT Support Engineer
Tech Access Ltd —London
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Work from home
Quick apply
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Annual leave
Quick apply
7d
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Travel
- Computer networking
- Annual leave
Quick apply
11d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Customer service
- Computer networking
- SharePoint
14d
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking
Onsite Engineer
Cardonet —London
- Microsoft Office
- IT
- In-person
- Referral programme
IT Support Engineer
Leidos —London
- £28,800 - £33,900 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- SQL
- Annual leave
- Work from home
2nd Line Support Engineer
OPUS TECHNOLOGY —Reigate
- £35,000 - £40,000 a year
- Full-time
- Life insurance
- Referral programme
Quick apply
15h
Network & Infrastructure Engineer
Legends Global (Europe) —London
- Hospitality
- Customer service
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
ICT Technician - Schools
hireful —Wembley
- £29,000 - £33,000 a year
- Full-time
- School
Quick apply
11d
IT Support Engineer
Keyence —Stockley Park
- £33,000 - £35,700 a year
- Data analysis skills
- Analysis skills
- Business
IT Engineer
Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply

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Service Desk Engineer (Field)

Charles Square -
London

Quick apply

Job details

Full-time
£42,500 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Gym membership
Car scheme

Qualifications

Microsoft Windows Server
Azure
Microsoft Outlook
Software troubleshooting
Customer service
LAN
Microsoft Exchange
Windows
Microsoft Office
Organisational skills
Agile
IT
Communication skills
Active Directory
VPN

Full job description

About Charles Square

Charles Square (CSq) are experienced and trust IT specialists to the financial sector worldwide.

CSq offer Enterprise 24x7x365 Support, Consultancy and Procurement, delivering solutions that set a high bar on reliability, security, and customer experience.

As a young agile company and a Microsoft Gold Partner, we fully embrace the cloud and are recognised leaders in the financial sector in helping companies transform and innovate. We specialise in the successful deployment of technologies in security focused regulated businesses.

Role Outline
For this role we are looking for a Service Desk - Field Engineer based in the London area with a wide range of skills from desktop, server and cloud support. You will be passionate about technology, troubleshooting, learning, and providing guidance and knowledge transfer to your colleagues.

The role will be mainly based on client sites, when not on site you will support the service desk team. You will need to be within commutable distance of central London.

What you will need to succeed

For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment.
Experience supporting and troubleshooting complex environments.

A passion to play with technology and understand how things work.

Ability to work in a fast-paced environment and manage competing priorities.

Ability to self-manage tasks and accept guidance and positive criticism.

You will have excellent client service skills, experience in taking calls professionally, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge.

Required Skills

Minimum 2 years’ experience in a 2nd Line role within a service desk or support environment.
At least 1 years’ experience as a Field Engineer working on multiple customer sites.
Good knowledge of Azure, Microsoft Office, Windows Server, Virtual environments, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus.
Cloud hosted O365 skills required.
MS Exchange and Outlook management skills required.
Knowledge of data backups and schedules including VEAAM and Cloud hosted services.
Demonstrated PC hardware/software trouble-shooting skills.
Excellent team player.
Excellent communication and interpersonal skills; professional telephone demeanour.
Strong customer service skills and attention to detail.
Ability to work under pressure and good organisational skills.

Main Duties

To travel to various customer sites when required to complete onsite support. This may be more regular or on an ad-hoc basis.
To liaise with and build strong working relationships with stakeholders.
To be an ambassador for the company to maintain and enhance the reputation of the company.
To record all calls to ensure accurate information about the client’s systems is maintained and available to other support personnel and account managers.
When not on a customer site to provide service support via phone call/email
Escalate issues in line with guidance.
To have a flexible approach and attitude.
To work with other support staff to build knowledge and skills pertinent to the sites supported.

Company Benefits

31 days annual leave
Overtime income
Pension
Health Shield (Cash Plan)
CSq Benefit Hub
Shop St.
Cinema Tickets
Gym Membership
Training
Social Events
Cycle 2 work scheme
Electric leased car scheme
Access to discounted Hardware and Software

Equal Opportunities & How to Apply

Charles Square is committed to creating an inclusive and welcoming environment where diversity is valued and everyone can do their best work. We encourage applications from all qualified candidates and are proud to be an equal opportunities employer.

If you require any reasonable adjustments during the recruitment process, please let us know when you apply and we will be happy to accommodate.

Quick apply

Refine Your Search

2nd line support engineer jobs in brentford, gtl

Service Desk Engineer (Field)

Workplace IT Support Engineer

1st/2nd Line IT Support Engineer - Farnborough

IT 2nd Line Service & Support Engineer

1st Line Support Technician

1st/ 2nd IT Support Engineer

Service Desk Engineer [Desk & Field]

Junior Support Engineer

IT Support Technician

IT Support Analyst – Client Services & Monitoring

2nd Line Engineer - Yateley

Tech Support Analyst

Onsite Engineer

IT Support Engineer

2nd Line Support Engineer

Network & Infrastructure Engineer

Field Services Engineer

ICT Technician - Schools

IT Support Engineer

IT Engineer

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