3rd line support engineer Work, Jobs in Waltham Cross, Ess (with Salaries)

2nd Line Engineer
ME+EM —London
- Full-time
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Infrastructure Engineer
T-Tech —London
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Communication skills
- Annual leave
Quick apply
Senior Application Support Engineer
Shawbrook —London
- Full-time
- Databases
- APIs
- Employee assistance programme
- Employee discount
9h
Engineer, Cloud Operations
White & Case —London
- Full-time
- Google Suite
- No experience needed
- English
- Life insurance
8d
2nd Line Storage Engineer - STEVENAGE
Fujitsu —London
- Overtime
- Continuous improvement
- Annual leave
- Employee assistance programme
1d
ASPIRE GSC-Onsite IT Support Engineer
Version 1 —London
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Digital Workplace Engineer
British Transport Police —London
- £39,871.93 - £48,987.16 a year
- Full-time
- Azure
- SharePoint
- AI
- Annual leave
- Gym membership
Quick apply
13d
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Legal Intercept Engineer
Viasat —London
- Project management
- Computer networking
- Software development
Principal Platform Engineer
Leonardo UK Ltd —London
- £60,000 - £71,400 a year
- Full-time
- Hybrid work
- Windows
- Mentoring
- SharePoint
- Flexible schedule
- Referral programme
IT Support Technician III
Cosmetic Physician Partners —London
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- Annual leave
Quick apply
1d
.NET Application Support Engineer
Atos —London
- Hybrid work
- SQL
- Communication skills
- Annual leave
Senior IT Engineer
SCS Railways —London
- Continuous improvement
- Agile
- Communication skills
8d
Infrastructure Engineer
Signet —Watford
- Full-time
- Hybrid work
- Azure
- AWS
- Linux
13d
Senior Trader Voice and Voice Recording Engineer
TP ICAP —London
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
12d
GTM Engineer
Ben —London
- Full-time
- Hybrid work
- SQL
- APIs
IT Field Engineer
Balfour Beatty —Dartford
- Hybrid work
- Customer service
- Annual leave
5d
IT Core Systems Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Quick apply

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2nd Line Engineer

ME+EM -
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
Life insurance
Referral programme

Qualifications

Technical troubleshooting
Stakeholder liaison
Mentoring junior staff
LAN
Network infrastructure
Mentoring
WAN
Organisational skills
Technical writing
Root cause analysis
Project management experience
Server management
Intune
Help desk

Full job description

Job Title: 2nd Line Engineer

Reporting to: Senior IT Manager

Location: Head Office, White City Place, West London

Contract Type: Full time, 37.5 hours per week

About Us:

ME+EM is one of the UKs fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure its fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyones hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role:

This role plays a critical part in resolving complex IT issues and maintaining the stability and performance of IT systems within ME+EM.

Job Responsibilities:

Provide expert second-line support for complex issues escalated from 1st line, ensuring resolution within agreed SLAs while keeping users informed with regular, clear updates throughout.

Investigate and diagnose software, hardware, and network problems, identifying root causes to prevent recurrence rather than treating symptoms.

• Escalate unresolved issues to 3rd line support or vendors where appropriate, ensuring thorough handover documentation and continuity of SLA compliance. • Assist with the installation, configuration, and ongoing maintenance of servers, networking equipment, and other IT infrastructure components.

Ensure all systems are kept current with patches and maintained in line with company security standards.

Collaborate with IT teams and vendors to deliver application upgrades, patches, and enhancements with minimal disruption.

Ensure daily backups have executed successfully; take prompt remedial action on any failures.

Actively participate in IT projects across planning, implementation, and post-golive support.

Conduct post-implementation reviews to assess e ectiveness and identify opportunities for improvement.

Develop and maintain clear, standardised documentation and procedures for both new and existing infrastructure.

Review support trends to identify recurring issues and drive proactive, lasting f ixes.

Provide guidance and mentorship to 1st line engineers, identifying training opportunities and ensuring new support requirements are properly understood and documented.

Ensure IT purchasing decisions are cost-e ective and aligned to business needs.

Skills

Experience supporting and administering Microsoft 365 or Google Workspace environments, including user lifecycle management, licensing, and policy configuration

• Proven experience with Windows 11 and macOS endpoint management using tools such as Microsoft Intune or Jamf or equivalent •

Experience troubleshooting LAN/WAN networking issues, including DNS, DHCP, and VPN technologies

Strong stakeholder management experience with excellent relationship building skills

Experience in project management and/or delivering tasks on time according to strict deadline

The ability to investigate and troubleshoot underlying issues

Experience of writing procedural and/or support documentation

Excellent organisational skills with the ability to multi-task

Ability to manage own time e ectively and to be prompt and punctual

Drive, self-motivation and ability to work under own initiative

Knowledge and understanding of best practice framework for the delivery of IT services

Sound knowledge and experience of supporting range of IT applications, platforms and technologies

Ability to clearly and accurately communicate processes and procedures verbally and in writing

Experience of working accurately and confidently with service desk tools and technology

Experience of delivering a high level of customer service

Employee Benefits:

33 days annual leave for full time employees (25 days holiday + 8 bank holidays)

A day off to celebrate your birthday.

Pension Scheme

Group Life Insurance

Employee Assistance Programme (EAP)

Length of Service Award

Refer a Friend Scheme

Staff uniform for retail employees

Generous Staff and Friends and Family Discount

Annual Volunteer Day

Cycle to Work Scheme

Tech Scheme

Eye Care Vouchers

Real Living Wage Employer

Employee led committees

Social events and biannual parties

Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for
opportunities within our company.

Please email [email protected] should you require any adjustments needed to take part in this recruitment process.

Quick apply

Refine Your Search

3rd line support engineer jobs in waltham cross, ess

2nd Line Engineer

Infrastructure Engineer

Senior Application Support Engineer

Engineer, Cloud Operations

2nd Line Storage Engineer - STEVENAGE

ASPIRE GSC-Onsite IT Support Engineer

Digital Workplace Engineer

Financial Markets Infrastructure Services - Technical Analyst

Modern Workplace Engineer

Senior Legal Intercept Engineer

Principal Platform Engineer

IT Support Technician III

.NET Application Support Engineer

Senior IT Engineer

Infrastructure Engineer

Senior Trader Voice and Voice Recording Engineer

GTM Engineer

IT Field Engineer

IT Core Systems Engineer

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