Senior information security analyst Work, Jobs in Darlaston, Wmd (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
2d
Cyber GRC Analyst
CRH International —Birmingham
- Full-time
- Hybrid work
- English
- Conflict management
Quick apply
19h
Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
- Employee assistance programme
Economic Consultant
Talan —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Azure Fabric Architect
Capgemini —Birmingham
- Hybrid work
- Azure
- Analysis skills
- Machine learning
Portfolio Benefits Lead
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- PMP
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
1d
Lead Developer - Integrations - IT services - 107633 - Grade 8
University of Birmingham —Birmingham
- £47,389 - £63,606 a year
- Full-time
- System design
- Analysis skills
- University
- Annual leave
- Sick pay
11d
OT Cybersecurity Solution Architect - SC Cleared
Resillion —Birmingham
- Full-time
- Analysis skills
Quick apply
AWS Data Solution Architect
Capgemini —Birmingham
- Hybrid work
- Analysis skills
- AI
- Leadership
Databricks Data Solution Architect
Capgemini —Birmingham
- Hybrid work
- Analysis skills
- Machine learning
- AI
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
14d
Senior Analyst- Analysis and Insight
National Crime Agency —Birmingham
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
- Sick pay
12h
Security Cleared Data Analyst- Birmingham, Manchester,
Turner & Townsend —Birmingham
- Full-time
- Data entry
- Agile
- In-person
Quick apply
13d
Infrastructure Services Senior Analyst
West Midlands Police —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
OIMU Intelligence Officer - Counter Terrorism Policing
West Midlands Police —Birmingham
- £38,169 - £44,700 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
9d
SMR Performance Analyst
RAC —Walsall
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
Senior Business Analyst (three roles)
Gambling Commission —Birmingham
- £52,000 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
6d
Head of Pricing
REXEL —Solihull
- Full-time
- Hybrid work
- Business development
- Annual leave
- Employee discount
Quick apply
Service Validation and Testing Manager
Advisory, Conciliation and Arbitration Service —Birmingham
- £50,920 - £53,980 a year
- Full-time
- Presentation skills
- Leadership
7d
Head of Security Engineering
LRQA group —Birmingham
- AI
- Communication skills
1d

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senior information security analyst jobs near darlaston, wmd

1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

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Job details

Permanent
2 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

senior information security analyst jobs in darlaston, wmd

1st Line Service Desk Analyst (Days)

Cyber GRC Analyst

Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham

Economic Consultant

Azure Fabric Architect

Portfolio Benefits Lead

Lead Developer - Integrations - IT services - 107633 - Grade 8

OT Cybersecurity Solution Architect - SC Cleared

AWS Data Solution Architect

Databricks Data Solution Architect

Senior Support Analyst

Senior Analyst- Analysis and Insight

Security Cleared Data Analyst- Birmingham, Manchester,

Infrastructure Services Senior Analyst

OIMU Intelligence Officer - Counter Terrorism Policing

SMR Performance Analyst

Senior Business Analyst (three roles)

Head of Pricing

Service Validation and Testing Manager

Head of Security Engineering

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