SeniorTechnical Engineer (Repair & Refurbishment)
We are seeking a skilled, hands-on Senior Technical Engineer to support our networking and smart home device repair and refurbishment operations. This role is primarily bench-based, focusing on advanced diagnostics, component-level repair, resolving complex technical faults, and providing technical guidance to the wider repair team.
The successful candidate will also support the introduction of new repair techniques from our overseas HQ and contribute to continuous improvement of workshop processes, quality standards, productivity, and operational efficiency. In addition, this role will provide technical leadership, mentor junior engineers, and support the day-to-day management of repair activities.
Key Responsibilities
- Perform advanced troubleshooting and repair of routers, switches, Wi-Fi devices, smart home products, and consumer electronics.
- Conduct system-level and component-level diagnostics, including PCB fault finding, power circuits, ports, firmware recovery, and hardware analysis.
- Handle complex, escalated, or high-priority repair cases and provide technical solutions.
- Support, coach, and guide product testers and junior engineers on difficult technical issues.
- Develop and share technical knowledge, repair procedures, and best practices within the team.
- Learn, implement, and adapt new repair methods and technologies introduced by overseas HQ.
- Assist in planning and allocating daily repair workload to ensure efficient operations and achievement of performance targets.
- Monitor repair quality, identify recurring technical issues, and recommend process improvements.
- Support root cause analysis and continuous improvement projects to improve repair efficiency and reduce failure rates.
- Assist with training and onboarding of new team members.
- Maintain ESD standards and ensure compliance with UK health & safety and WEEE regulations.
- Provide regular feedback to management regarding technical challenges, team performance, and operational improvements.
Skills Requirements
- 5 + years’ hands-on experience in electronics repair/refurbishment, preferably with networking devices, smart home products, or consumer electronics.
- Strong skills in fault diagnosis, PCB repair, soldering, component replacement, firmware flashing, and device testing.
- Good understanding of networking fundamentals (IP, routing, Wi-Fi) and ability to read technical documentation.
- Experience handling complex repairs, root cause analysis, and implementing repair improvements.
- Ability to provide technical guidance, mentor junior engineers, and support team development.
- Experience coordinating repair workloads, maintaining quality standards, and improving operational efficiency.
- Previous experience supervising a technical team or workshop environment is desirable.
- Strong problem-solving, communication, and decision-making skills.
- Ability to work collaboratively with overseas HQ and local teams.
- Organised, proactive, and committed to high-quality repair standards.
- Mandarin Chinese language skills are an advantage
About TP-Link
TP-Link is always on the lookout for passionate individuals, who are enthusiastic about their work and want to progress their career. We are a global company that values diversity and thrives on entrepreneurial values. Since the opening of the UK office (TP-Link UK Ltd), we have achieved remarkable growth. TP-Link offers a great working environment, competitive salary and company bonus, paid holidays and sick leave, and company events. Send us your CV via [email protected] if you feel you have the skills and experience to join TP-Link UK, a global leader in consumer networking and electronics, enterprise networking, security and supporting cloud services.
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Gym membership
- On-site parking
- Private medical insurance
- Referral programme
Work Location: In person
