Senior technical analyst Work, Jobs in Roath, Crf (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Senior Business Analyst
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
Senior GIS Analyst
Jacobs —Cardiff
- Hybrid work
- Computer Science
- Business development
- In-person
- Employee assistance programme
Senior Software Engineer (AWS Cloud Technologies)
Office for National Statistics —Newport
- £44,050 - £47,121 a year
- Full-time
- Hybrid work
- AWS
- Presentation skills
- JavaScript
13d
Cyber Security Analyst
Medr —Merthyr Tydfil
- £39,457 - £46,243 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
Senior Transport Credit Risk Analyst – Residual Value Risk
Lloyds Banking Group —Cardiff
- £44,901 - £49,890 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
2d
Lead Business Analyst
Office for National Statistics —Newport
- £56,861 - £66,704 a year
- Full-time
- Hybrid work
- Presentation skills
7d
Head of New Business Reporting
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
Quick apply
Senior Cyber Analyst
Admiral —Cardiff
- Azure
- AWS
- Scripting
- Annual leave
Business Analyst
CGI —Bridgend
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
Head of New Business Reporting
Legal & General Investment Management —Cardiff
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
1st Line Service Desk Team Lead
ARO —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- No degree
- Employee assistance programme
Quick apply
9h
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
QA Analyst - FinCrime
Capital on Tap —Cardiff
- £500 - £750 a week
Consultant - Senior Consultant, Software Development Engineer in Test (SDET), Engineering, Defense & Security
Deloitte —Bristol
- Hybrid work
- Azure
- Java
- AWS
Senior Statistical Officer
Government Statistical Service —Newport
- £43,644 a year
- Part-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- Master's degree
2d
Senior Consultant - Manager, AI Engineer, AI Scaling and Transformation, Engineering, AI & Data, Technology & Transformation
Deloitte —Bristol
- Hybrid work
- Azure
- Computer Science
- Engineering
Head of Data and Analytics
Walker & Sloan —Cardiff
- Full-time
- Hybrid work
- Mentoring
PMO - Senior Risk Analyst
ACEPP —Bristol
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Construction experience
- Relocation assistance
- Employee discount
Social Care Data and Analysis Team Leader (Job-share)
Office for Standards in Education, Children's Services and Skills —Bristol
- £69,322 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
10d

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Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Business processes
IT support
Computer networking
IT
CompTIA Security+
Communication skills
Active Directory
CompTIA A+

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

senior technical analyst jobs in roath, crf

Senior Service Desk Analyst

Senior Business Analyst

Senior GIS Analyst

Senior Software Engineer (AWS Cloud Technologies)

Cyber Security Analyst

Senior Transport Credit Risk Analyst – Residual Value Risk

Lead Business Analyst

Head of New Business Reporting

Senior Cyber Analyst

Business Analyst

Head of New Business Reporting

1st Line Service Desk Team Lead

External Identity Support Analyst (Cardiff)

QA Analyst - FinCrime

Consultant - Senior Consultant, Software Development Engineer in Test (SDET), Engineering, Defense & Security

Senior Statistical Officer

Senior Consultant - Manager, AI Engineer, AI Scaling and Transformation, Engineering, AI & Data, Technology & Transformation

Head of Data and Analytics

PMO - Senior Risk Analyst

Social Care Data and Analysis Team Leader (Job-share)

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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