1st line support Work, Jobs in Pentrebach, Mty (with Salaries)

1st Line IT Support Technician
CCSW LTD —Cardiff
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
1h
1st Line SOC Analayst
Exponential-e —Bridgend
- Windows
- Analysis skills
- IT
- Referral programme
Quick apply
Lead Operator
Thermo Fisher Scientific —Newport
- 12 hour shift
- Computer literacy
- Team management
- Quality control
Rugby Development Apprenticeship Programme
The Welsh Rugby Union —Cardiff
- £12,515 a year
- Weekend availability
- Hybrid work
- Marketing
- University
- Free parking
- Employee assistance programme
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Fraud Prevention Associate
V12 Retail Finance —Cardiff
- £25,000 a year
- Hybrid work
- Customer service
- Communication skills
Senior Electoral Practice and Performance Officer
The Electoral Commission —Cardiff
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
2d
Heating Contracts Surveyor (Compliance)
Pobl Group —Cardiff
- £42,877 a year
- Full-time
- Hybrid work
- Maintenance
- Project management
- Budgeting
- Annual leave
- Sick pay
1d
Community Payback Supervisor - Outcome in a Day - Cwm Taf Morgannog (Wales)
HM Prison & Probation Service —Bridgend
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
22h
Director of Finance and Technology & Innovation
Tai Tarian —Briton Ferry
- £134,040 a year
- Full-time
- Leadership
Senior Lecturer Teacher Education and Professional Learning (Primary Specialism)
Cardiff Metropolitan University —Cardiff
- £53,301 - £61,759 a year
- Part-time
- Research
- Bachelor's degree
- No degree
5d
T1, Assistant Manager, Third Party Risk Management, Quality Risk and Security, Enabling Functions
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Organisational skills
12d

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1st line support jobs near pentrebach, mty

1st Line IT Support Technician

CCSW LTD
Cardiff

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
1 hour ago

Benefits

Annual leave
Work from home

Qualifications

Technical troubleshooting
Desktop support
TCP
Driving Licence
Incident management
Stakeholder liaison
Ticket management systems
Technical support incident logging
SAN
IP networking
Customer support
Cybersecurity
Communication skills
Active Directory

Full job description

Job description

Job title: 1st Line IT Support Technician

Hours per week: 35 hrs per week

Salary: £26,000 to £28,000 per year

Location: Homeworking, Office (Cardiff, UK) and Client sites

Contract: Permanent

CCSW LTD (Custom Computer Service Wales Ltd) is an IT support and Managed Service Provider based in the centre of Cardiff.

We provide in person and remote IT support and services to clients across the UK. The type of clients that we support are from various industries including third sector, law, estate agency, life science industries, recruitment and more.

Our values are to provide a personal, efficient and friendly service to all our clients however large or small.

Within our team we have a variety of skills and expertise, and the roles and responsibilities are shared across the team.

We are looking for a 1st Line IT Support Technician to join our support team. Within this role, you will be responsible for providing technical support on-site and remotely to our clients working independently or as part of the support team.

Duties and Responsibilities

· To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site

· Work to SLA thresholds for incident(s), request(s) and problem(s)

· To work effectively and productively with senior 2nd line and 3rd line IT support

· To document all calls on the call logging system

· To maintain user security on all systems

· Support and maintain cyber security measures across client environments

· Supporting users in the use of Computer equipment by providing necessary training and advice

· To arrange for external support visits whenever problems cannot be resolved in-house

· Liaise with 3rd parties and suppliers, including telephone and Internet service providers

· Always maintain confidentiality

· Comply with current legislation and always respect the confidentiality of information in line with the requirements of the Data Protection Act

· Comply with any Quality and Environmental standards of the Company

· Adhere to all Company policies, procedures and business ethics codes Essential skills and qualifications

Requirements for the role

· To hold a full clean and valid UK driving licence and have access to your own or another vehicle

· Ability to travel to customer sites across South Wales and the UK when required

· Must live within a commutable distance of Cardiff, as this role requires regular attendance at our Cardiff Bay office and travel to local client sites

This role is not suitable for fully remote applicants

Knowledge & Experience

Previous experience in an IT support, helpdesk, service desk, or technical support role
Experience troubleshooting Windows 11 desktop operating systems
Experience supporting Microsoft 365 applications including Outlook, Word, Excel and Teams
Basic understanding of Active Directory user management
Basic understanding of networking concepts including TCP/IP, DNS, DHCP and Wi-Fi
Experience using ticketing or call logging systems
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Cyber security awareness and understanding of security best practices
Experience supporting printers, desktop hardware, laptops and mobile devices
Ability to manage workload effectively and work to agreed SLAs
Willingness to learn new technologies and develop technical skills

Exposure to any of the following would be beneficial but is not essential:

Microsoft Server administration
Backup solutions
Microsoft 365 administration
VoIP telephone systems
Monitoring and RMM software
ISP fault logging and coordination with third parties

Desirable Skills

The successful candidate will have the opportunity to develop skills and experience in the following areas with support from senior technicians:

Microsoft Entra ID (Azure AD)
Conditional Access, MFA and BitLocker recovery
SharePoint administration
Virtualisation technologies including VMware and Hyper-V
Firewall administration and network troubleshooting
VPN technologies
Switching and routing
SAN and NAS storage platforms
Dell server hardware and iDRAC management
Business Continuity and Disaster Recovery planning
Sophos security solutions
Acronis backup solutions
Advanced Microsoft 365 administration
Cyber security technologies and best practices
Vendor and supplier management
Quoting and procurement processes
Industry certifications including Microsoft and cyber security qualifications

Opportunities In this role

You will have the opportunity to develop your skills and knowledge to build on the desirable skills. There is also opportunity to progress within the organisation by developing your personal and technical skills with our support team. We have senior technicians will support and be able to guide you in this role.

Hours and environment

Your normal working week will be 35 hours per week Monday to Friday. You can be asked to work additional hours paid at the agreed rate of contract. You will be able to work from home and in a shared office space at our Cardiff Bay office. Monday to Friday (core business hours 8am to 5:30pm (7 hr shift))

Holiday entitlement

You will receive 30 days annual leave including bank holidays. Offices normally close over the Christmas period offering home working to respond to emergencies.

Job Types: Full-time, Permanent

Benefits:

· Generous annual leave entitlement of 30 days per year including bank holidays

· To be able to work from home

· Flexible start and finish times

· Additional 1 day’s annual leave to celebrate your birthday after 1 years’ service

Pay: £26,000.00-£28,000.00 per year

Work Location: Hybrid remote in Cardiff CF24 5PB

Quick apply

Refine Your Search

1st line support jobs in pentrebach, mty

1st Line IT Support Technician

1st Line SOC Analayst

Lead Operator

Rugby Development Apprenticeship Programme

Senior Service Desk Analyst

Fraud Prevention Associate

Senior Electoral Practice and Performance Officer

Heating Contracts Surveyor (Compliance)

Community Payback Supervisor - Outcome in a Day - Cwm Taf Morgannog (Wales)

Director of Finance and Technology & Innovation

Senior Lecturer Teacher Education and Professional Learning (Primary Specialism)

T1, Assistant Manager, Third Party Risk Management, Quality Risk and Security, Enabling Functions

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