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Quick apply
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Quality Checker

JLA -
Manchester

Quick apply

Job details

Full-time
Up to £30,000 a year
9 days ago

Benefits

Company pension

Qualifications

Sales
Business processes
Quality assurance
HACCP
Business coaching
Business requirements
Communication skills

Full job description

Role overview

We are looking for someone to join our Quality Assurance team as a Call Quality Specialist (specifically in the telemarketing environment). You will join a team that is vital to the sales function; ensuring sales opportunities are qualified in line with our internal frameworks.

Day to day this role involves, but is not limited to, auditing and evaluating appointments booked by telemarketing agents.

Key tasks

Drive a culture of best practice.
Continuously challenge stakeholders to improve quality standards.
Regular involvement in the review of the current Quality Assurance framework.
Identify training and development opportunities and regularly feedback.
Document performance trends; tracking progress to continuously improve.
Ensure all team activity complies with JLA standards.
Support the co-ordination and facilitation of quality calibration sessions

About You

Essential

Experience of working in a sales contact centre environment.

Strong attention to detail.
A Flexible mind-set; able to adjust to ever-changing business requirements.
Excellent communication skills, both written and verbal.
A self-starter with high levels of self-motivation and initiative.
Proven ability to work under pressure to tight deadlines, without compromising quality of output.
Ability to thrive under the pressure of change.
Act with integrity, tact & diplomacy.
Strong awareness of risk and the importance of controls and escalation.

Desirable

Experience in training and coaching others.
Ability to manage conflict and understand when and how to escalate.
Good understanding of JLA business processes, structures, departments and activities.
Experience and competence with all of JLA core systems and products.
Ability to travel to different offices as and when required.

Job Type: Full-time

Pay: Up to £30,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

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