Support advisor Work, Jobs in Middlesbrough, Eng (with Salaries)

NHS 111 Health Advisor
Practice Plus Group IUC —Stockton-on-Tees
- £12.71 - £16.33 an hour
- Organisational skills
- IT
- Paid training
- Annual leave
2d
Retail Sales Advisor - Stockton
Oak Furnitureland —Stockton-on-Tees
- £48,246 - £53,279 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Sales Advisor
FlooringSuperstore.com —Stockton-on-Tees
- Up to £44,000 a year
- Weekend availability
- CAD
- English
- In-person
- Free parking
- Store discount
Quick apply
Customer Sales Advisor
Halfords —Middlesbrough
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Sales Advisor
The Perfume Shop —Middlesbrough
- £8.81 - £13.04 an hour
- Sales
- IT
- Employee discount
3d
Team Leader
The Perfume Shop —Middlesbrough
- £14.49 an hour
- Sales
- IT
- Leadership
- Employee discount
5d
Children & Young People ISVA Independent Sexual Violence Advisor (CHISVA)
ARCH Teesside —Middlesbrough
- From £28,454.62 a year
- Full-time
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
11d
Tesco Travel Money Advisor
Travelex —Stockton-on-Tees
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
9d
Customer Experience Advisor
believe housing —Seaham
- £27,073 - £28,426 a year
- Part-time
- In-person
- Free parking
- Store discount
Quick apply
13d
HR Advisor (3 month FTC)
Lionweld Kennedy —Middlesbrough
- Full-time
- Human resources
- Communication skills
- Time management
- Free parking
- Employee assistance programme
12d
Customer Advisor - Checkouts
B&Q —Bishop Auckland
- £13.10 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
1d
Resident Advisor
Railway Housing Association —Darlington
- £29,919 a year
- Full-time
- Customer service
- Sick pay
Quick apply
9d
Retail Assistant (Opticians)
Boots —Redcar
- £16 an hour
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
5d
Service Advisor (Customer Service)
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Annual leave
Service Advisor - Toyota
Stoneacre —Northallerton
- Up to £34,000 a year
- Full-time
- English
- Free parking
- Health & wellbeing programme
Quick apply
Service Receptionist
Tees Valley Motors —Darlington
- £27,500 - £32,500 a year
- Weekend availability
- Customer service
- Data entry
- Phone etiquette
- Free parking
- Employee discount
Quick apply
12d
Customer Hub Advisor (Late Shift)
Ocado Retail —Sunderland
- £27,275 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
3d
Optical Assistant
Boots —Redcar
- Part-time
- Travel
- Employee assistance programme
- Employee discount
5d
Senior SHE Advisor
Costain —Stockton-on-Tees
- Full-time
Sales - Sales Advisor - UK
New Look —Durham
- Part-time
8h

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NHS 111 Health Advisor

Practice Plus Group IUC -
Stockton-on-Tees

Apply Now

Job details

Permanent
£12.71 - £16.33 an hour
2 days ago

Benefits

Paid training
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

GCSE
Organisational skills
IT

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

NHS 111 Health Advisor | Located on site - Stockton-on-Tees

Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.

In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.

To gain a better insight into the role, please feel free to click on the link to watch a video of a how a typical call might be like - simulation call

Employee Wellbeing and Benefits

At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:

33 days annual leave, increasing with service up to 36 days per year (including bank holidays) to help you recharge.
Paid training and continuous learning opportunities to grow your career.
Competitive pension scheme with Scottish Widows or the Peoples Pension.
Salary Finance: Access to salary advances, loans, and government benefits.
Discounts & Perks: Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options for your convenience.
Wellbeing Support: Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing.

Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing. For more details on our full benefits package, click here.

Pay Rates

£12.71 per hour (7am-11pm)

£15.78 per hour (11pm-7am)

Enhanced rate of £16.33 per hour when working between Friday 18:00 to Monday 7:00am.

Please note that the weekend rate is a none contractual incentive for working unsociable hours and you will be paid £12.71 during your training.

Working Hours

We understand the importance of flexibility and we have a selection of different shift patterns to offer that is based on 24-30 hours per week.

Please note that this role cannot be worked remotely, and you must be able to attend shifts in our 111- contact centre: Cavendish House, Teesdale Business Park, Stockton-on-Tees, TS17 6QY.

Training and Development:

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

Schedule:

Monday 7th September (Monday- Friday, 09:30am – 5pm for 4 weeks)

Monday 5th October (Monday- Friday, 09:30am – 5pm for 4 weeks)

It is essential that you can commit to the training every day
You will be required to complete assessments and call audits throughout the training process. Successfully passing these is necessary to remain in the role. If you fail to pass after your second attempt, you will no longer be able to continue with the position.
After training, you will receive ongoing support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.

Please click here for further information: NHS 111 Health Advisor Journey

This training ensures you're ready to make an impact from day one, with ongoing support to help you succeed in your career.

#LI-MA1

What you'll be doing

As a fully trained Health Advisor, no day is the same. You will be using the NHS 111Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.

Some of your responsibilities will be:

Initial Contact: You will be the first point of contact for patients, providing time-critical advice.
Triage Calls: You’ll assess and prioritise a wide range of calls based on urgency.
Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
Non-clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.
Accurate Documentation: Ensure accurate, clear, and detailed records of all calls for continuity of care.

What we’ll look for in you

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

We are seeking professionals who have:

Emotional Resilience: Ability to manage difficult or distressed patients, especially in high-pressure situations.
Clear Communication: Ability to explain medical instructions and guidance in an easy-to-understand manner.
Decision-Making: Good judgment skills to assess patient conditions and provide accurate advice.
Attention to Detail: Meticulous in documenting and ensuring accurate patient information is provided.
Organizational Skills: Capable of managing multiple cases and prioritizing urgent calls.
IT Skills: Comfortable using computer systems and software, with the ability to quickly adapt to new tools and technologies
GCSE/Functional Skills English and Maths (or equivalent).

Apply Now

Refine Your Search

support advisor jobs in middlesbrough, eng

NHS 111 Health Advisor

Retail Sales Advisor - Stockton

Sales Advisor

Customer Sales Advisor

Sales Advisor

Team Leader

Children & Young People ISVA Independent Sexual Violence Advisor (CHISVA)

Tesco Travel Money Advisor

Customer Experience Advisor

HR Advisor (3 month FTC)

Customer Advisor - Checkouts

Resident Advisor

Retail Assistant (Opticians)

Service Advisor (Customer Service)

Service Advisor - Toyota

Service Receptionist

Customer Hub Advisor (Late Shift)

Optical Assistant

Senior SHE Advisor

Sales - Sales Advisor - UK

I want to receive the latest job alerts for support advisor in middlesbrough, eng

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