Senior account manager Work, Jobs in Frome, Som (with Salaries)

EMEA Account Manager
Netcraft —Bath
- CRM software
- Communication skills
- Annual leave
- Referral programme
Quick apply
Business Development Manager
YeoValley —Blagdon
- £45,000 a year
- CRM software
- Sales
- Business development
- Free parking
Quick apply
Account Manager II
SBS —Bristol
- Business development
- Banking
- Annual leave
Senior Business Development Manager
Foot Anstey LLP —Bristol
- Full-time
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
Quick apply
11d
Senior Pursuit Manager
Ramboll —Bristol
- Full-time
- Hybrid work
- Management
- Writing skills
- Continuous improvement
Quick apply
Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Key Account Manager
Assystem —Bristol
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Client Services Manager
Gallagher Bassett —Street
- Microsoft Powerpoint
- Analysis skills
- Employee stock purchase plan
- Annual leave
5d
Senior Business Development Manager
Teemill —Bristol
- Full-time
- Business development
- Organisational skills
- AI
- Employee discount
Partnerships & Client Care Coordinator
Stride Treglown —Bath
- Part-time
- CRM software
- Computer literacy
- Travel
Quick apply
Specialist Sales Executive
Wessex Packaging —Yeovil
- £35,000 - £45,000 a year
- Full-time
- CRM software
- In-person
- Free parking
- Profit sharing
Quick apply
2d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Junior Account Executive (HF1331931)
Flourish —Bristol
- £40,000 - £45,000 a year
- Full-time
- Business development
Quick apply
8d
Business Development Manager - Financial Services
Avanade —Bristol
- Customer service
- Business development
- Contracts
- Paid training
Business Development Executive
Dawsongroup —Bristol
- Full-time
- Customer service
- Business development
- Organisational skills
Quick apply
11d
Business Development Manager (BDM) - Truro - Circa 41k Basic - 53k OTE Uncapped
Yell —Bristol
- £35,875 - £41,000 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
1d
Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped
Yell —Bristol
- £35,875 - £41,000 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
1d
Business Development Manager (BDM) - Yeovil - Circa 41k Basic - 53k OTE Uncapped
Yell —Bristol
- £35,875 - £41,000 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
1d
Manager, Customer Solutions Management, Public Sector (UK, Germany and International Organisations)
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- AWS
- Bachelor's degree
- Team management
7d
Director Business Development
Evelyn Partners —Bristol
- Full-time
- Hybrid work
- Business development
- Mentoring
- Financial services
Quick apply

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EMEA Account Manager

Netcraft -
Bath

Quick apply

Job details

Benefits

Annual leave
Company pension
Referral programme
Sick pay

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Stakeholder liaison
Contract renewal support
Customer renewal management
Relationship management
Customer interaction
Multidisciplinary collaboration
Account management
Communication skills

Full job description

About Netcraft

Netcraft is the global leader in cybercrime detection and disruption. We're a trusted partner for three of the four largest companies in the world and many large governments. We've blocked over 225 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks.

Our purpose and passion are focused on just one thing: protecting the world from cybercrime.

That passion shapes how we work, too. We're proud of our talented team and the value each person brings, and we've built a workplace where people feel supported and inspired. From strong benefits and wellness programs to meaningful collaboration and team connection.

The Role

Reporting to the VP of Account Management, you will build and maintain strong, long-lasting relationships with Netcraft's customers across the UK and EMEA, maximising the value derived from our services, driving renewals and expansion, and becoming a trusted partner to stakeholders at every level. As Netcraft's UK presence grows, so will this role. This role is based out of our Bath or London office on a hybrid basis.

Day to Day, You Will:

Manage a book of customers across the UK and EMEA spanning multiple industries (e.g. technology, financial services, retail), adapting your approach to the size and complexity of each account
Utilise automation and high-efficiency processes to manage your book effectively, while delivering high-touch, tailored engagement for key accounts and senior stakeholders
Serve as the long-term customer relationship manager in order to renew and expand cybersecurity services throughout the life of each partnership
Meet regularly with customers both in person and remotely, flexing your communication style to suit the audience
Build and manage relationships across the full stakeholder spectrum, from operational team members through to senior executives
Understand customer requirements, objectives, and opportunities, and become the customer's voice internally to prioritise and drive service improvements
Identify and facilitate opportunities for customers to expand services, based on a solid understanding of their business and the cybercrime threat landscape
Develop customer knowledge of Netcraft's services, present service performance results, and respond to customer questions
Provide customers with Netcraft's insights into the cybercrime threat landscape as it applies to their specific business and industry
Own the customer renewal and upsell process internally to ensure alignment within Netcraft's systems

You Will Need:

Experience managing a varied book of business, with a track record of strong renewal and expansion outcomes
Strong renewal rate achievement of 92% and above across your personal book of business
The ability to flex your approach. Comfortable managing accounts efficiently at scale while delivering personalised, strategic engagement where it matters most
Strong communication skills across written, analytical, and presentation formats, with the ability to engage and influence stakeholders at all levels
Experience managing complex customer requests: identifying and understanding requirements, communicating them internally, and managing customer expectations throughout
Familiarity with CRM and account management tools to support efficient management of a large book of business
Self-motivation, determination, resilience, and a positive, solutions-focused approach
Strong ability to collaborate cross-functionally and cross-geographically, working effectively with teams across the UK, US, and APAC
A background in cybercrime or internet security is ideal but not required. A genuine interest in developing knowledge in the cybercrime space, including threats such as phishing and malware, is essential
European language skills are desirable but not required.

The Reward Package:

33 days annual leave - includes public holidays which can be worked if you prefer
Generous enhanced family leave and pay
Enhanced Sick Pay from day 1, rising to 12 weeks full pay after 6 months
Salary sacrifice pension with matched employer contributions up to 5% + NI savings
Private health cover, including access to a private GP service
Life Assurance at 4 x salary
Equity tracking scheme (eligibility criteria apply) - allowing you share in Netcraft's long term success
Hybrid and flexible working options
Meals, snacks, and drinks provided in the office
Comprehensive health, safety, and wellness service available 24/7 for you and your family
Two paid Learning & Development days per year plus access to learning resources such as Udemy and Coursera to support your career
Two Volunteering Days per year, to allow you to contribute to your wider community or charity
Employee Referral Bonus scheme
Spot reward bonus scheme to reward truly outstanding contributions

Diversity, Equity & Inclusion

This is deeply important to us. Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination. We encourage candidates from all backgrounds to apply.

We're also happy to make adjustments to the hiring process to ensure every candidate can participate fully.

Please note: Netcraft does not accept unsolicited approaches from external recruiters.

Quick apply

Refine Your Search

senior account manager jobs in frome, som

EMEA Account Manager

Business Development Manager

Account Manager II

Senior Business Development Manager

Senior Pursuit Manager

Snr Customer Care & Resolutions Specialist

Key Account Manager

Client Services Manager

Senior Business Development Manager

Partnerships & Client Care Coordinator

Specialist Sales Executive

Customer Experience Manager

Junior Account Executive (HF1331931)

Business Development Manager - Financial Services

Business Development Executive

Business Development Manager (BDM) - Truro - Circa 41k Basic - 53k OTE Uncapped

Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped

Business Development Manager (BDM) - Yeovil - Circa 41k Basic - 53k OTE Uncapped

Manager, Customer Solutions Management, Public Sector (UK, Germany and International Organisations)

Director Business Development

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