Retail customer service representative Work, Jobs in Long Bennington, Lin (with Salaries)

Customer Service Sales Support
Macfarlane Group —Grantham
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
14h
Experienced Jewellery Sales & Customer Service Assistant – 4 Days
Amanda Coleman Jeweller Ltd —Lincoln
- £14.00 - £15.60 an hour
- Part-time
- Sales
- Customer service
- Computer literacy
- Store discount
- Employee discount
Quick apply
11d
One Stop - Customer Service Assistant
One Stop —Southwell
- £12.81 an hour
- Full-time
Customer Care Professionals
Hillarys —Carlton
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Services Assistant
Chelmsford Star Co-operative Society —Sutton-In-Ashfield
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
6d
Customer Services Assistant - Petrol Filling Station
OurCoop —Oakham
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
20h
Morning Customer Service Assistant
KRB Retail —Derby
- £12.70 - £14.00 an hour
- Part-time
- Customer service
- In-person
- Employee discount
Quick apply
2d
Customer Services Assistant - Instore Bakery
Chelmsford Star Co-operative Society —Loughborough
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
3d
Customer Services Assistant - Instore Bakery
OurCoop —Loughborough
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
4d
Preferred customer associate
UPS —Nottingham
- £24,784 a year
- 8 hour shift
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Preferred customer associate
UPS —Nottingham
- £24,784 a year
- 8 hour shift
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Customer Service Coordinator
Tarmac —Loughborough
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
Customer Service Assistant Including WEEKENDS
Hewitts Stores —Sutton-In-Ashfield
- £12.75 an hour
- Temporary
- In-person
Quick apply
3d
Customer Services Assistant - Petrol Filling Station
Chelmsford Star Co-operative Society —Oakham
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
16h
Customer Services Assistant
OurCoop —Sutton-In-Ashfield
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
6d
Customer Service Representative
William Hill —Sutton-In-Ashfield
- £12.25 an hour
- Part-time
- Customer service
- Employee discount
2d
Customer Services Advisor
Halfords —Ilkeston
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
3d

Other jobs to consider

Find your next job by exploring related positions.

Customer Service Sales Support
Macfarlane Group —Grantham
Working within our Grantham design and manufacturing operation, you'll play a key role in supporting our customers and external sales colleagues, ensuring…
£28,000 - £32,000 a year
14h
Experienced Jewellery Sales & Customer Service Assistant – 4 Days
Amanda Coleman Jeweller Ltd —Lincoln
Customer-facing retail sales: 2 years (required). Have at least two years’ experience in a customer-facing retail sales role. 22.5 days’ holiday per year.
£14.00 - £15.60 an hour
Quick apply
11d

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Customer Service Sales Support

Macfarlane Group -
Grantham

Apply Now

Job details

Full-time
£28,000 - £32,000 a year
14 hours ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme

Qualifications

CRM software
Sales support
Sales
Customer service
Upselling
Sales administration
Microsoft Office
Administrative experience
Programmable logic controllers
Organisational skills
IT
Communication skills

Full job description

Location: Grantham (Alma Park Industrial Estate)

Package: Basic salary up to £32,000 (dependent on experience) plus bonus/commission & excellent PLC benefits

Hours: Monday to Friday, between 8:00am and 5:00pm

Sector: Packaging Design & Manufacturing

Protecting what matters, together

At Macfarlane Packaging, we're dedicated to protecting what matters most – our people, our customers, our communities and the environment. Our commitment to customer satisfaction, sustainability and continual improvement creates a collaborative, supportive and friendly workplace where you can build a rewarding career.

With over 75 years of history, we combine the stability of an established business with the ambition and pace of a growing organisation. Our fast-paced, results-driven environment will challenge and stretch you, whilst providing genuine opportunities for personal and professional development.

We offer competitive rewards, flexible benefits and a culture that values teamwork, adaptability, customer focus and continuous improvement. If you're organised, commercially aware and take pride in delivering great customer service, we'd love to hear from you.

The Customer Service Sales Support Role

Working within our Grantham design and manufacturing operation, you'll play a key role in supporting our customers and external sales colleagues, ensuring enquiries, quotations and orders are managed accurately and efficiently from initial contact through to fulfilment.

This is primarily a customer service and sales administration role, with a strong emphasis on processing orders, preparing quotations, maintaining accurate records and coordinating with internal teams to ensure customer requirements are delivered correctly and on time.

You'll act as an important link between customers and our Production, Procurement and Logistics teams, helping coordinate delivery arrangements, communicate expected delivery times, provide updates on delays or changes, and ensure customers remain informed throughout the order journey.

Whilst the immediate priority is providing first-class customer service and dependable sales administration, there will also be future opportunities to develop your commercial skills over time and become involved in more proactive activity, including upselling, cross-selling and outbound customer contact.

Key Responsibilities

Manage day-to-day customer enquiries, primarily via email, responding accurately, promptly and professionally.

Process customer orders accurately and efficiently, ensuring all relevant information is captured correctly.

Prepare quotations and supporting documentation, following up as appropriate.

Maintain accurate customer, order and sales information within Microsoft Dynamics and other internal systems.

Coordinate closely with Production, Procurement and Logistics to ensure smooth and accurate order fulfilment.

Help coordinate customer deliveries, including confirming delivery arrangements, providing updates and communicating any delays or changes.

Support external Sales colleagues with customer communications, quotations, order updates and account administration.

Monitor pending orders and customer requirements, proactively identifying and resolving potential issues.

Manage sales administration across a portfolio of customer accounts, ensuring records and documentation remain accurate and up to date.

Respond to telephone enquiries and communicate confidently with customers and colleagues when required.

Resolve customer queries and issues promptly, taking ownership through to a satisfactory outcome.

Follow up quotations and outstanding enquiries to support effective sales progression.

Identify opportunities to increase customer spend through appropriate upselling and cross-selling as your knowledge and confidence develops.

What You Will Bring

We're looking for someone who is highly organised, detail-focused and customer-minded, with the ability to manage a varied workload accurately and efficiently within a busy commercial environment.

You'll ideally bring:
Previous experience in customer service, sales administration, sales support or a similar coordination role.

Strong administrative and organisational skills with excellent attention to detail.

The ability to process information accurately and manage multiple orders, enquiries and priorities simultaneously.

A proactive and dependable approach, with the ability to take ownership of tasks and follow them through to completion.

Good written communication skills and confidence communicating professionally with customers and colleagues.

A professional telephone manner and the confidence to handle verbal customer interaction when required.

Good IT skills, including Microsoft Office and CRM systems.

The ability to work collaboratively across different departments whilst also managing your own workload effectively.

A commercially aware and customer-focused mindset, with an interest in developing your sales skills over time.

The ability to remain calm and solutions-focused when managing delivery changes, customer queries or operational issues.

Experience within manufacturing, production, packaging or another industrial environment would be advantageous, as would previous experience using Microsoft Dynamics or similar CRM systems.

Please note that this is a wholly office-based role and, due to the location of our Grantham site, own transport is preferred.

What You Will Get

We provide a competitive salary alongside a range of rewarding bonus and incentive schemes. Our flexible employee benefits package can include:

25 days annual leave (rising to 27 days with service) plus all public/bank holidays

Additional Holiday Purchasing Scheme

Contributory pension scheme

Free parking at most of our site locations

Annual paid Volunteering Day

Employee Assistance Programme

Extensive training, development and progression opportunities

Employee discount scheme across major retail and leisure brands

Simply Health/Dental Cover option or BUPA cover for qualifying roles

Enhanced family-friendly policies

Long service awards

Charitable giving options

Financial support with eye tests and DSE glasses

EE Mobile discount scheme

Candidate referral scheme

Your Future With Us

At Macfarlane Packaging, we actively support career development and internal progression. This role provides an excellent foundation from which to build broader customer service, sales and commercial experience.

As your knowledge and confidence develop, there may be opportunities to take on greater responsibility across account development, internal sales or wider commercial roles. You'll be supported through structured training, mentoring and development opportunities to help you build your career with us.

How to Apply/Next Steps

All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

retail customer service representative jobs in long bennington, lin

Customer Service Sales Support

Experienced Jewellery Sales & Customer Service Assistant – 4 Days

One Stop - Customer Service Assistant

Customer Care Professionals

Customer Services Assistant

Customer Services Assistant - Petrol Filling Station

Morning Customer Service Assistant

Customer Services Assistant - Instore Bakery

Customer Services Assistant - Instore Bakery

Preferred customer associate

Preferred customer associate

Customer Service Coordinator

Customer Service Assistant Including WEEKENDS

Customer Services Assistant - Petrol Filling Station

Customer Services Assistant

Customer Service Representative

Customer Services Advisor

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