The VP, Finance & Operations is a senior finance leadership role with dual accountability for driving financial planning and analysis across the Global Professional Services (GPS) business and overseeing the operational infrastructure that supports a global consulting organization.
Global Professional Services (GPS) is Infor's consulting and services organization, responsible for helping customers realize value from their software investments through implementations, managed services, data services, adoption programs, and emerging AI-enabled delivery models. Operating across the Americas, EMEA, and APAC, GPS is a large, globally distributed organization supporting a diverse portfolio of products, customers, and service offerings.
This is not a pure finance role and it is not a pure operations role. It requires someone who understands how a services business flows, from bookings and backlog through delivery and billing to revenue recognition, resource management, and profitability.
This leader will serve as a key business partner to GPS senior leadership, bringing financial clarity to complex operational decisions and helping the organization stay ahead of emerging challenges, including AI-driven delivery models, evolving service offerings, and the changing economics of a global services business. The role carries meaningful organizational scale, with responsibility across finance, operations, and sales operations functions supporting a globally distributed organization.
Financial Planning & Analysis
- Owning the GPS financial planning cycle — annual operating plans, quarterly forecasts, and long-range plans — ensuring the organization has a clear, grounded view of where the business is heading.
- Leading financial performance reporting across GPS, translating complex data into actionable insights for business unit leaders and executive stakeholders.
- Building and maintaining financial models that capture the key drivers of a services business: headcount capacity, utilization rates, hourly and fixed-fee revenue, project profitability, and cost leverage.
- Developing a robust framework for tracking bookings, backlog, pipeline, and revenue across GPS's diverse product lines and geographies — improving the organization's ability to react early to shifts in business momentum.
- Providing financial support and modeling for new business models, including AI-assisted delivery, outcome-based and fixed-price engagements, and adoption services — helping GPS leadership understand revenue recognition implications and profitability mechanics as these models scale.
- Partnering with GPS leadership on headcount planning and workforce cost management, supporting timely decisions on hiring, capacity adjustments, and resource redeployment.
- Supporting monthly close activities in coordination with the Corporate Finance and Accounting teams, including variance analysis and executive commentary.
Operations Leadership
- Leading the GPS back-office operations function, which includes offshore project administration, billing operations, project setup and system configuration, and billing adjustment processes.
- Driving month-end billing cycle completion across GPS — monitoring submission and approvals, escalating non-compliance with regional leadership, and ensuring billing is fully processed to support timely revenue recognition.
- Overseeing the small engagement project management function, ensuring that lighter-touch engagements are properly resourced, administered, and invoiced in a timely and accurate manner.
- Driving the continued rollout and optimization of Certinia (PSA system), including change management, process standardization, and integration with end-to-end workflows from opportunity through to cash.
- Overseeing the Sales Operations function, supporting GPS sales leaders with Salesforce management, quota and forecast tracking, and pipeline hygiene.
- Championing process improvement initiatives across GPS operations, identifying opportunities to automate, streamline, and scale the back-office infrastructure as the business grows.
- Serving as the Finance and Operations point of contact for incubating businesses (Velocity Suite, data services, managed services), building the financial and operational frameworks these teams need to grow efficiently.
- Building strong business partnerships with regional and product line leaders — acting as a trusted advisor who helps translate operational complexity into clear financial outcomes.
Strategic & Cross-Functional Leadership
- Serving as a thought partner to the GPS leader and his executive team on strategic questions related to business model evolution, pricing strategy, and the financial implications of AI-driven service delivery.
- Operating as a trusted deputy to the GPS leader — constructively challenging decisions, representing him in key forums such as headcount reviews and corporate finance discussions, and providing advance briefings on sensitive financial and operational matters.
- Collaborating cross-functionally with Corporate Finance, HR, IT, and Product teams to ensure GPS has the data, tools, and infrastructure to manage the business effectively.
- Leading and developing a geographically distributed team of FP&A analysts and operations professionals, fostering a culture of analytical rigor, continuous improvement, and business partnership.
- Representing GPS Finance and Operations in enterprise-wide initiatives, including ERP and systems projects, financial process standardization, and AI adoption programs.
-
Extensive experience in FP&A, financial management, or business operations, with meaningful exposure to professional services, consulting, or technology services organizations.
- Demonstrated experience supporting or leading a services business, with direct familiarity with services P&L drivers: utilization, capacity management, fixed-fee accounting, revenue recognition, and project economics.
- Experience owning or overseeing operational functions — not just finance — whether in a back-office, shared services, or business operations capacity. Comfort managing teams that run processes, not just analyze them.
- Strong financial modeling skills, with the ability to build and maintain models that capture the complexity of a global services business across multiple products, geographies, and delivery models.
- Proven ability to build business partnerships with operational and commercial leaders, translating financial data into insights that drive better decisions.
- Experience managing and developing distributed, cross-functional teams — including both onshore and offshore resources.
- Familiarity with PSA or ERP systems used in professional services environments (e.g., Certinia/FinancialForce, Salesforce, SAP, or similar) is a strong plus.
- Comfortable operating in a complex, matrixed global organization where influence matters as much as authority.
- Bachelor's degree in Finance, Accounting, Business, or a related field required; MBA or CPA a plus.
-
Experience supporting a services business through a significant transformation — new delivery models, pricing evolution, or major systems implementation.
- Curiosity about how AI and automation will reshape services delivery economics, and the intellectual appetite to help the organization build frameworks before the answers are obvious.
- A genuine interest in how businesses operate — not just how financials are produced — and the credibility to engage operational leaders as a peer.
- Experience within enterprise software, SaaS, technology services, or a related technology environment.
- A track record of driving process and systems improvement, not just reporting on the status quo.
- High integrity, strong communication skills, and the judgment to navigate ambiguity and competing priorities in a fast-moving global organization.
- A bias toward action and a willingness to roll up your sleeves in a lean, high-impact team where the work gets done by the people in the room.
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
Fraud Awareness
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.
Fraud Privacy Policy
We value your privacy at Infor. You may access our privacy policy here.
US Only
This employer uses E-Verify. Please visit this website for additional information.
E-Verify Illinois: Click here, aquí, or tu
