Support associate Work, Jobs in Baslow, Dby (with Salaries)

Complex Product Support Associate
Tes Global —Sheffield
- £26,091 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Data Analyst - Sustainability
SC Johnson Professional —Denby
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Product Support Associate
Tes Global —Sheffield
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
11d
Sales Associate
Crocs —South Normanton
- £12.50 an hour
- Weekend availability
- Communication skills
- Flexible schedule
13d
Advanced Associate, Customer Success
Pearson —Rotherham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
3d
Immigration Consultant
Fragomen —Sheffield
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Research Associate
University of Sheffield —Sheffield
- £38,784 - £41,064 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- IT
- Annual leave
- Employee discount
Bird Installer
Ecolab Inc. —Derby
- £27,270 - £30,000 a year
- Overtime
- Nursing home
- Sales
- Paid training
- Employee stock purchase plan
Associate Client Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
Associate Flood Forecasting Modeller
AECOM —Chesterfield
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
VacancyTitle: Resident Services Associate
Grainger plc —Sheffield
- Full-time
- Remote
- Annual leave
Part Time Sales Associate, Tommy Hilfiger - Meadowhall
Tommy Hilfiger —Sheffield
- Part-time
- Hospitality
- Communication skills
3d
Customer Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- IT
Digital Content Assistant (Nottingham, UK)
Videojet —Nottingham
- Full-time
- Hybrid work
- IT
Data Coordinator
Incora —Derby
- £25,500 - £27,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Facilities Manager
SC Johnson Professional —Denby
- Weekend availability
- Leadership
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
11d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Chesterfield
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Pest Technician - 6 month FTC
Ecolab Inc. —Derby
- Up to £27,270 a year
- Overtime
- Communication skills
Associate Specialist Finance Broker
Real Finance —Barlborough
- Full-time
- Hybrid work
- Sales
- Basic maths
- Financial services
- Sick pay
Quick apply
2d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Chesterfield
- £3,800 a month
- Full-time
- Sales
Quick apply

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Complex Product Support Associate

Tes Global -
Sheffield

Quick apply

Job details

Full-time
£26,091 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Jira

Full job description

Job Title: Complex Product Support Associate
Department: Customer Value and Success
Location: Sheffield
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Salary: £26,091.00
Role Overview
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.
Key Responsibilities

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?
Technical Troubleshooting
Resolves common and documented technical issues using Knowledge Base (KB) articles and internal tools. Successfully reproduces user-reported bugs and writes clear, actionable support tickets for engineering.
Solution Engineering & Implementation Guidance
Supports customers with standard configuration changes and feature setups. Ensures users follow best practices to avoid common technical pitfalls.
Knowledge Management & Product Influence
Contributes to the internal Knowledge Base by documenting new solutions. Provides feedback on documentation gaps that lead to frequent user confusion.
Communication & Commercial Awareness
Translates "engineer-speak" into simple, empathetic instructions for users. Manages ticket status expectations professionally to maintain high satisfaction scores (CSAT).
Cross Functional Working
Aggregates technical feedback from the CM team(s) and translates it into high-quality Jira tickets for Engineering or Product Managers. Identifies recurring technical hurdles that cause customer frustration and suggests UI/UX improvements.
Revenue & Growth
Join or support CSM engagements where technical input is required on specific features. Can explain complex technical concepts in a way that non-technical stakeholders understand, building confidence in the product's stability.
Specific responsibilities and focus areas may vary depending on assigned product areas.
What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Quarterly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

support associate jobs in baslow, dby

Complex Product Support Associate

Data Analyst - Sustainability

Product Support Associate

Sales Associate

Advanced Associate, Customer Success

Immigration Consultant

Research Associate

Bird Installer

Associate Client Advocate

Associate Flood Forecasting Modeller

VacancyTitle: Resident Services Associate

Part Time Sales Associate, Tommy Hilfiger - Meadowhall

Customer Advocate

Digital Content Assistant (Nottingham, UK)

Data Coordinator

Facilities Manager

JUNIOR SALES CONSULTANT

Pest Technician - 6 month FTC

Associate Specialist Finance Broker

JUNIOR SALES ADVISOR

I want to receive the latest job alerts for support associate in baslow, dby

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