Implementation lead Work, Jobs in Inverness, Hld (with Salaries)

Senior Customer Service Advisor
Barclays —Inverness
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Travel
- Life insurance
Facilities and Estates Manager
Meallmore —Inverness
- £60,000 - £65,000 a year
- Full-time
- Construction experience
- Leadership
- Communication skills
- Annual leave
Quick apply
6d
Safety Health & Wellbeing (SHW) Coordinator
SSE —Inverness
- £31,600 - £47,400 a year
- Employee discount
- Gym membership
4d
Strategic Lead Finance (Corporate)
FWB —Inverness
- £84,102 - £91,946 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Accounting
- Annual leave
Regulation Senior Analyst
SSE —Inverness
- £44,000 - £65,900 a year
- Analysis skills
- Business
- Communication skills
- Employee discount
- Gym membership
13d
HSE Lead - Inverness
Power T&D —Alness
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- In-person
- Annual leave
- Life insurance
Quick apply
Project Manager (35 hpw) Highland Council Headquarters, Inverness
Highland Council —Inverness
- £51,506 - £56,329 a year
- Call to connect
- Project management
9d
Service Delivery Lead - Scotland - Our Future Health Programme
Xyla Services —Inverness
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Travel
Quick apply
Health Care Assistant/Support Worker - Scotland - Our Future Health Programme
Xyla Services —Inverness
- £19 - £26 an hour
- Part-time
- BLS Certification
- Travel
- Communication skills
Quick apply
Water Opportunities - Scotland
AECOM —Inverness
- Full-time
- Hybrid work
- Engineering
- Mechanical knowledge
Health, Safety & Environmental Advisor
SGL Group —Muir of Ord
- £40,000 - £45,000 a year
- Full-time
- Microsoft Office
- Project management
- In-person
- Free parking
Traffic Management Lead
Power T&D —Alness
- Full-time
- Travel
- In-person
- Communication skills
- Work from home
Quick apply
Assistant Engineering Manager (12 month Contract)
SSE —Inverness
- £59,800 - £89,800 a year
- Computer networking
- Employee discount
- Gym membership
5d
Senior Civil Design Engineer
RSE —Inverness
- Engineering
- Communication skills
- Employee discount
Senior / Principal Civil 3D Modeller
AECOM —Inverness
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
- Engineering
Store Manager - Ardersier
CJ Lang & Son Limited —Ardersier
- Sales
- Customer service
- Leadership
- Annual leave
- Employee discount
Environmental Advisor
VINCI Energies —Muir of Ord
- Full-time
- Remote
- Maintenance
- Microsoft Office
- Construction experience
Labourer - Urquhart Castle and Highlands
Historic Environment Scotland —Fort George
- From £27,740 a year
- Full-time
- English
- Annual leave
- Flexible schedule
Associate Civil Engineer - Water
AECOM —Inverness
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Leadership
Environmental Advisor
Omexom UK —Muir of Ord
- Full-time
- Remote
- Maintenance
- Microsoft Office
- Construction experience

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Senior Customer Service Advisor

Barclays -
Inverness

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 12/06/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000112957

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

Some travel to Aberdeen will be required for initial training. Selected candidates will be provided with further information.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

implementation lead jobs in inverness, hld

Senior Customer Service Advisor

Facilities and Estates Manager

Safety Health & Wellbeing (SHW) Coordinator

Strategic Lead Finance (Corporate)

Regulation Senior Analyst

HSE Lead - Inverness

Project Manager (35 hpw) Highland Council Headquarters, Inverness

Service Delivery Lead - Scotland - Our Future Health Programme

Health Care Assistant/Support Worker - Scotland - Our Future Health Programme

Water Opportunities - Scotland

Health, Safety & Environmental Advisor

Traffic Management Lead

Assistant Engineering Manager (12 month Contract)

Senior Civil Design Engineer

Senior / Principal Civil 3D Modeller

Store Manager - Ardersier

Environmental Advisor

Labourer - Urquhart Castle and Highlands

Associate Civil Engineer - Water

Environmental Advisor

I want to receive the latest job alerts for implementation lead in inverness, hld

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