Service desk Work, Jobs in Westfield, Gls (with Salaries)

IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Employee assistance programme
5d
Cloud Technician
iomart —Swindon
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- IT
- Annual leave
- Work from home
11d
Clinical Systems Support Officer
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Full-time
1d
IT Helpdesk Support Apprentice
QA Apprenticeships —Cheltenham
- £17,000 - £19,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
4d
Solutions Architect
Mitie —Gloucester
- Weekend availability
- Azure
- Customer service
- Organisational skills
Senior Project Engineer
Mitie —Gloucester
- Full-time
- Azure
- Driving
- Travel
Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Windows
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Service Desk Advisor - Weekends
Trust Systems —Cirencester
- £28,000 - £29,000 a year
- Weekend availability
- English
- Windows
- Driving
- Free parking
- Work from home
Quick apply
Personal Assistant
Highborder Lodge Care Home ** UNDER NEW MANAGEMENT OF THE JAMMAC CARE GROUP —Stonehouse
- £16 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Service Desk Analyst
Gloucestershire Health and Care NHS Foundation Trust —Brockworth
- £28,392 - £31,157 a year
- Full-time
1d
Service Desk Analyst
Kanari —Royal Wootton Bassett
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Sick pay
Desktop Support Technician Apprentice
Serco Plc —Swindon
- £24,809.56 a year
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
- Employee assistance programme
3d
IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £14.29 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
9d
2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- IT
- Linux
- Employee discount
4d
Administrative Assistant (IT)
Alloyed —Kidlington
- Temporary
- Customer service
- Driving
- IT
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
Second Line Technician (ITMS)
Onecom —Swindon
- Monday to Friday
- SharePoint
- In-person
- Communication skills
- Employee discount
Quick apply

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Based on your search for service desk jobs.

Service Desk Analyst
Serco Plc —Swindon
Handle telephone calls, emails, self-service requests, and face-to-face enquiries through the Service Desk. In addition, depending on the nature of the role,…
£28,330.74 a year
5d
Support Desk Analyst (First Line)
British Pregnancy Advisory Service —Warwick
This is a hybrid role, with a requirement to work 2 days per week from the office and 3 days from home, with flexibility to meet business needs.
£30,682 - £33,264 a year
Quick apply
9d

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IT Support Administrator - Second Tier

Plumbworld (Online Home Retail Ltd.) -
Evesham

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Flexitime
Company pension
Employee discount
Flexible schedule
Car scheme
On-site parking

Qualifications

Microsoft Windows Server
TCP
Azure
SCCM
Customer service
Windows
Firewall
DHCP
IT support
DNS
SharePoint
TCP/IP
Communication skills
Active Directory
Intune
VPN

Full job description

Who we are

Online Home Retail is the home of Plumbworld.co.uk - one of the UK’s largest exclusively online retailers of bathroom and kitchen products. With warehousing based in Evesham, Worcestershire, Plumbworld has been trading online since 1999, serving over a million public and trade customers.

Our people make us who we are. We want you to enjoy and challenge yourself, build a career and teach us what we don’t know. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

The role in short

The escalation point beyond first line, owning complex incidents across our Microsoft environment (Windows, Microsoft 365, Active Directory). You'll have real scope to grow—including the chance to specialise in cyber security administration on our IT infrastructure estate, with training and mentoring provided.

Perks of the job

Flexible hours to suit both you and the business
31 days holiday (including bank holidays) bookable in hours, making it super flexible for you
The option to buy and sell annual leave to suit your personal needs
£200 per year Wellbeing Allowance
Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme
Fancy a new bathroom? We offer attractive staff discount to you and your family!
Of course, we offer all the good stuff like life assurance, pension scheme, training, and free onsite parking!
Free fruit onsite for employees, delivered weekly!

Onto the nitty gritty!

Act as the escalation point for incidents and service requests that Tier 1 cannot resolve, taking ownership through to resolution within agreed SLAs.
Diagnose and resolve hardware, software, and network issues on Windows 10/11 desktops and laptops, printers, and peripherals, with supporting knowledge of Windows Server environments.
Administer user accounts, groups, and permissions in Active Directory and Entra ID (Azure AD), including starters, leavers, and access changes.
Support and troubleshoot the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDrive.
Build, image, and deploy devices using Intune / Autopilot / SCCM, and maintain accurate asset records.
Manage and prioritise tickets in the service desk system, keeping users informed and documentation up to date.
Escalate complex issues to Tier 3 / infrastructure teams or external vendors with clear, well-documented handovers.
Create and maintain knowledge base articles and contribute to coaching Tier 1 colleagues. Control patching, endpoint security tasks, Firewall and routine maintenance under the direction of senior engineers.
Support meeting-room AV equipment and provide hands-on assistance for office moves, events, and VIP users
This role may require you to be on-call for one week a month during out of business hours.

We'd like to meet someone with

2+ years in an IT support role, with at least 1 year at second line / Tier 2 level (or equivalent demonstrable experience).
Strong troubleshooting skills across Windows 10/11 in a corporate domain environment. Hands-on experience administering Active Directory (users, groups, GPO basics) and Microsoft 365.
Solid grasp of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Experience working with a ticketing system and within SLA-driven processes. Excellent customer service and communication skills — able to explain technical issues clearly to non-technical colleagues.
Strong documentation habits and a methodical approach to incident management. A genuine interest in cyber security and a desire to develop towards a blended security admin role, with at least basic cyber security knowledge.
Able to work on-site five days a week at Evesham office.

If this sounds like you, please apply!

All applicants must be eligible to work in the UK and employment is subject to a satisfactory DBS check.

Job Types: Full-time, Permanent

Work Location: In person

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Flexitime
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in westfield, gls

IT Support Administrator - Second Tier

Service Desk Analyst

Cloud Technician

Clinical Systems Support Officer

IT Helpdesk Support Apprentice

Solutions Architect

Senior Project Engineer

Service Desk Analyst

1st Line Engineer

Service Desk Advisor - Weekends

Personal Assistant

Service Desk Analyst

Service Desk Analyst

Desktop Support Technician Apprentice

IT Service Desk Analyst

2nd Line Support Engineer

Administrative Assistant (IT)

Technical Support Engineer

Second Line Technician (ITMS)

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