Service desk analyst Work, Jobs in Cookham, Brk (with Salaries)

Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
6d
IT Service Desk Analyst
Unitemps Surrey —Guildford
- £17.13 an hour
- Temporary
- Hybrid work
- In-person
- Annual leave
Quick apply
2d
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
Service Desk Analyst
Lane Clark & Peacock —London
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee discount
12d
Junior IT Support Analyst
Pizza Express —Uxbridge
- £30,000 a year
- Weekend availability
- Restaurant
- Communication skills
Quick apply
Service Desk Analyst
NPL —Teddington
- Windows
IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
7d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
End User Computing Analyst
JATO —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
End User Computing Analyst
JATO Dynamics —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Supervising experience
- Presentation skills
14d

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Service Desk Analyst

JCDecaux -
London

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
French
MCSA
Customer service
CCNA
English
Windows
Technical support
Microsoft Office
MTA
Organisational skills
Mac OS
MobileIron
Communication skills
PowerShell
Active Directory

Full job description

Purpose & Impact

Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and, reports to the Service Desk Team Leader (SDTL).

JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company’s success.

What you'll be doing...

Technical

Understanding and experience of using the following technologies:

Client Operating systems (Windows 10, Mac OSX, etc)
Server Operating system (Windows Server 2008, 2012, 2016 & 2019)
Application deployment, configuration and support
Mobile device management (Meraki, Mobile Iron, etc)
Helpdesk systems (JitBit, Zendesk, etc)
End user desktop equipment (desktop PCs, laptops and accessories)
Microsoft Office applications (Office365)
Printer and multifunction device management
Active Directory for user management
Telephony Platforms (ShoreTel, Mitel, Cisco, etc)
Scripting (Powershell, etc)

Qualifications

Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position
Microsoft MTA/MCSA (desired but not essential)
Working towards CMNO, CCNA or equivalent

A little bit about you...

Personal

Ability to listen, adapt and make suggestions
Excellent customer service skills
Languages: Fluency in English, French desirable
Highly motivated and service orientated
Strong organisational skills and attention to detail
Strong communication skills (written and oral)
Excellent analysis, testing and troubleshooting skills
Ability to rapidly identify faults and resolve issues

A little bit more about us...

We believe in building a diverse and inclusive culture and positive employee experience.
We are One Team, more than just ourselves.
We are customer first, we understand, and help solve our customers’ problems.
We Test & Learn, we are empowered to learn and grow, unafraid of change.
We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us.

Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

About our recruitment process….

1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.

2. You send in your application to let us know you’re interested.

3. We see your application, get excited, and give you a call.

4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.

5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.

Apply Now

Refine Your Search

service desk analyst jobs in cookham, brk

Service Desk Analyst

2nd / 3rd Line Security Analyst

Service Desk Analyst

IT Service Desk Analyst

Application Support Analyst

Service Desk Analyst

Junior IT Support Analyst

Service Desk Analyst

IT Support Analyst

Application Support Analyst

End User Computing Analyst

End User Computing Analyst

Senior IT Customer Support Analyst, Desktop Support

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