Service desk supervisor Work, Jobs in Ascot, Brk (with Salaries)

Front Office Supervisor
Stoke Park Ltd —Slough
- Up to £35,000 a year
- Full-time
- Hotel
- Front desk
- In-person
- Free parking
- Sick pay
Quick apply
9d
Hire Desk Controller
National Lifting Solutions Ltd —Maple Cross
- £30,000 - £36,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
Quick apply
11d
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
IT Service Delivery Supervisor
DHL —London Heathrow Airport
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Employee discount
3d
Global Tier 1 Service Desk Technician
KBR —Leatherhead
- Weekend availability
- Hybrid work
- Azure
- Computer Science
- Customer service
- Annual leave
- Flexible schedule
Hotel Reception Supervisor
Thistle —London
- £14.66 an hour
- Full-time
- Hotel
- Employee discount
- Referral programme
Quick apply
Assistant Front of House Manager - Green Park
ST James Facilities —Reading
- £42,358 a year
- Full-time
- Word processing
- English
- Supervising experience
Quick apply
10d
Engineering Supervisor
Emcor —London
- £50,000 a year
- Full-time
- Supervising experience
- Employee assistance programme
- Referral programme
Quick apply
Spa Supervisor
Marriott International, Inc —London
- Full-time
- Guest services
- Communication skills
- Employee discount
Recruitment Consultant
Techforce Personnel —London
- £35,000 - £50,000 a year
- Full-time
- Bachelor's degree
- In-person
- AI
- Sick pay
Quick apply
Reception Manager
The Guardsman Hotel —London
- £34,600 - £36,400 a year
- Part-time
- Hotel
- Front desk
- Training & development
- Employee discount
- Referral programme
Quick apply
10d
Test Engineer I
Legrand Group —Reading
- Remote
- Schematics
- Engineering
- Maintenance
- Annual leave
Quick apply
14d
F&B Associate
Maslow's —London
- £14.50 - £14.90 an hour
- Full-time
- Serving
- Bar
- Hotel
- Employee discount
- Referral programme
Quick apply
Traditional Butler
Marriott International, Inc —London
- Full-time
- Hotel
- Supervising experience
- Resort
Guest Experience Expert -Sheraton Grand London Park Lane
Marriott International, Inc —London
- £27,744 a year
- Part-time
- Cash handling
1d
Front Desk Supervisor, The Savoy Hotel
FAIRMONT —London
- £40,956 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8h
Credit Controller
Expeditors —Feltham
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer skills
- Employee stock purchase plan
- Employee assistance programme
Quick apply
Data Centre Shift Manager
CBRE —Farnborough
- Full-time
- AI
Night Front Office Supervisor
Radisson Red London Twickenham —Twickenham
- Full-time
- Bar
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
9d
IT Operations Supervisor - (FTC)
Oxford Instruments plc —High Wycombe
- IT
- Communication skills

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service desk supervisor jobs near ascot, brk

Front Office Supervisor

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £35,000 a year
9 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Guest check-in and check-out
Front of house supervision
Guest relations
Mentoring junior staff
Shift management
Front desk
Cash handling
Hotel front office operations

Full job description

Job Overview:

The Front Office Supervisor supports the Duty Manager(s) in the daily operation of the Front Office, ensuring exceptional guest service, operational accuracy, and smooth coordination across front‑of‑house functions. The role is hands‑on and guest‑facing, supervising the Front Office team on shift and ensuring service delivery meets Stoke Park’s five‑star luxury standards.

The postholder plays a key role in maintaining service consistency, supporting team performance, and ensuring efficient check‑in, check‑out, billing, and guest assistance processes.

Key Responsibilities:

Guest Experience & Service Delivery

Deliver a warm, professional, and personalised guest experience throughout arrival, stay, and departure.
Supervise check‑in and check‑out processes to ensure efficiency, accuracy, and brand‑aligned service.
Handle guest enquiries, requests, and minor complaints professionally, escalating issues to the Duty Manager where required.
Maintain a visible presence at the reception desk and lobby during peak periods to support guest flow and service standards.

Front Office Operations & Coordination

Supervise daily Front Office activities, including reception, concierge, porterage, valet, and guest services where applicable.
Ensure correct room allocations, key control, registration cards, deposits, and billing instructions are followed.
Monitor arrivals, departures, VIPs, group movements, and special requests, ensuring information is clearly communicated to the team.
Support room upgrades, early arrivals, late check‑outs, and special arrangements as authorised by the Duty Manager.
Ensure accurate handovers between shifts and effective communication with Night Team where applicable.

Team Supervision & Support

Supervise Front Office Assistants and Guest Services teams on shift, ensuring clear task allocation and service focus.
Lead by example, upholding grooming, uniform, and behavioural standards at all times.
Deliver shift‑based briefings and communicate operational priorities and guest expectations.
Support on‑the‑job training, coaching, and mentoring of team members.
Monitor team performance, attendance, and conduct, escalating concerns to the Duty Manager.

Revenue Protection & Administration

Ensure accurate handling of cash, card payments, guest folios, and billing queries.
Support revenue protection through operational diligence and attention to detail.
Assist with lost property procedures, guest deliveries, and luggage handling records.
Ensure GDPR compliance and confidentiality of guest information at all times.

Standards, Safety & Compliance

Ensure compliance with all health & safety, fire safety, security, and emergency procedures on shift.
Maintain a clean, organised, and professional front office environment.
Ensure all team members adhere to hotel policies and the Employee Handbook.

General Responsibilities:

Adhere to all Stoke Park policies and procedures, including those relating to health & safety, fire, first aid, and security.
Undertake any other reasonable duties aligned to the role as directed by the Duty Manager(s) or Front Office Manager
Be flexible to support operational requirements during high occupancy, events, and VIP periods.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 48 Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

5‑star luxury hotel: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

service desk supervisor jobs in ascot, brk

Front Office Supervisor

Hire Desk Controller

Application Support Analyst

IT Service Delivery Supervisor

Global Tier 1 Service Desk Technician

Hotel Reception Supervisor

Assistant Front of House Manager - Green Park

Engineering Supervisor

Spa Supervisor

Recruitment Consultant

Reception Manager

Test Engineer I

F&B Associate

Traditional Butler

Guest Experience Expert -Sheraton Grand London Park Lane

Front Desk Supervisor, The Savoy Hotel

Credit Controller

Data Centre Shift Manager

Night Front Office Supervisor

IT Operations Supervisor - (FTC)

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