Credit systems strategy lead Work, Jobs in Manchester (with Salaries)

Customer Success Management Associate
Moody's —Salford
- Presentation skills
- Bachelor's degree
- Travel
Head of Accounting Services
Co-op —Manchester
- £105,000 a year
- Hybrid work
- Sales
- ERP systems
- Analysis skills
- Employee discount
19h
Pre Lit Complex Credit Hire File Handler
Keoghs —Bolton
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- IT
- Communication skills
- Employee discount
Quick apply
3d
Pre Lit Credit Hire Validation File Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Microsoft Outlook
- Data analysis skills
- IT
- Employee discount
Quick apply
3d
Senior Geospatial Technologist
Office for National Statistics —Manchester
- £43,644 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- APIs
3d
Counter Fraud Solicitor
Keoghs —Bolton
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
NDA Litigated File Handler - Counter Fraud
Keoghs —Bolton
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
Quick apply
Litigated File Handler Linked & Organised Fraud
Keoghs —Bolton
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
Quick apply
Vice President, Client Service Management
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Leadership
Assistant Director - Customer Success Management
Moody's —Manchester
- Bachelor's degree
- Continuous improvement
- Travel
18h
Customer Success Management Associate (German Speaking)
Moody's —Manchester
- Presentation skills
- Bachelor's degree
- Travel
20h
Head of Bad Debt Protection
Bibby Financial Services —Salford
- £60,000 - £70,000 a year
- Full-time
- Data analysis skills
- Financial services
- Leadership
- Gym membership
Quick apply
File Handler Litigated Credit Hire
Keoghs —Bolton
- Full-time
- Microsoft Outlook
- IT
- Communication skills
- Employee discount
Quick apply
File Handler Litigated Tactical Credit Hire
Keoghs —Bolton
- Full-time
- Hybrid work
- Microsoft Outlook
- IT
- Communication skills
- Employee discount
Quick apply
3d
Senior Geospatial Information Specialist
Office for National Statistics —Manchester
- £43,644 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
3d
Project Manager - ICP
SSE —Manchester
- £42,600 - £64,000 a year
- Full-time
- Project management
- Leadership
- Employee discount
- Gym membership
12d
DA Litigated File Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
Quick apply
HR Manager
Vaultex UK Ltd —Woolston
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
1d
Safeguarding and Wellbeing Mentor - Term Time Only + 4 Weeks (Maternity Cover)
Hopwood Hall —Manchester
- Full-time
- Management
- Microsoft Office
- University
- Free parking
- Employee discount
Quick apply
1d
Small Claims Track / Fast Track File Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Microsoft Outlook
- IT
- Communication skills
- Employee discount
Quick apply
3d

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Customer Success Management Associate

Moody's -
Salford

Apply Now

Job details

Qualifications

Economics
Presentation skills
Bachelor's degree
AI
Business
Account management
Communication skills

Full job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

2+ years of professional experience in customer success, account management, pre-sales or customer support roles
Ability to work both independently and within a team environment, with high attention to detail
Excellent verbal/written communication and presentation skills
Experience in creating and leading scalable client focused communications or campaigns preferred
Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
Ability to travel as needed (up to 25% of the time)
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields.

Responsibilities

Manage a large portfolio of Tier 3 customers through a one-to-many engagement model.
Leverage frameworks and interactions based on customer lifecycle stage, usage maturity, ARR, growth potential, and risk profile.
Maintain visibility of portfolio health and prioritise activity using health scores and customer intelligence.
Monitor customer engagement trends to identify adoption opportunities and churn risks.
Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources
Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
Collaborate with team members to create and maintain training resources for end users
Monitor and analyse customer’s usage of our product
Present utilisation information to clients with recommendations to optimize their results
Identify and track opportunities and risks within assigned customer base
Maintain strong product knowledge for training, usage and client satisfaction
Help to upskill colleagues through product training and “lunch and learn” style engagements
Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)

About the team
Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximise retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organisation with a strong focus on customer centricity and collaboration.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Apply Now

Refine Your Search

credit systems strategy lead jobs in manchester

Customer Success Management Associate

Head of Accounting Services

Pre Lit Complex Credit Hire File Handler

Pre Lit Credit Hire Validation File Handler

Senior Geospatial Technologist

Counter Fraud Solicitor

NDA Litigated File Handler - Counter Fraud

Litigated File Handler Linked & Organised Fraud

Vice President, Client Service Management

Assistant Director - Customer Success Management

Customer Success Management Associate (German Speaking)

Head of Bad Debt Protection

File Handler Litigated Credit Hire

File Handler Litigated Tactical Credit Hire

Senior Geospatial Information Specialist

Project Manager - ICP

DA Litigated File Handler

HR Manager

Safeguarding and Wellbeing Mentor - Term Time Only + 4 Weeks (Maternity Cover)

Small Claims Track / Fast Track File Handler

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