Helpdesk Work, Jobs in Nottingham, Eng (with Salaries)

Information, Communication Technician (ICT) Apprenticeship
Nottinghamshire County Council —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- Maths
- IT
20h
Customer Support Specialist – IT & Technical Support
TEK SHOP —Wollaton West
- £28,000 - £32,000 a year
- Weekend availability
- Customer service
- Windows
- Microsoft Office
- Employee discount
Quick apply
Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
Technical Coordinator
BAM UK & Ireland —Castle Donington
- Temporary
- Customer service
- Maintenance
- Contracts
7d

More jobs to discover

Find similar jobs that you might be interested in.

IT and Facility Support Specialist
Greentube —Nottingham
A strong working and social culture, regular company social events. Sitting within the unified Service Desk & ITFS organisation, the role bridges first-line…
£26,000 - £33,000 a year
Quick apply
11d
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
£28,000 a year

I want to receive the latest job alerts for helpdesk in nottingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk jobs near nottingham, eng

Treasury Analyst jobs in London

Technical Support Analyst jobs in London

Technical Support Analyst jobs in Harrogate

Technical Support Analyst jobs in Manchester

Data Analyst jobs in Liverpool

It Support jobs in Sheffield

Vehicle Technician Apprenticeship jobs in Reading

Communication Assistant jobs in London

Technical Coordinator jobs in Surrey

Technical Coordinator jobs in Buckinghamshire

Dental Treatment Coordinator jobs in London

Technical Coordinator jobs in Newcastle Upon Tyne

Technical Coordinator jobs in London

Travel Coordinator jobs in London

Information, Communication Technician (ICT) Apprenticeship

Nottinghamshire County Council -
Nottingham

Apply Now

Job details

Full-time
20 hours ago

Qualifications

Microsoft Office
Maths
IT

Full job description

Join Nottinghamshire County Council as an ICT Apprentice – Your Future Starts Here!

At Nottinghamshire County Council, we are dedicated to serving our community with care and commitment. We believe in creating a supportive environment where everyone can thrive. Join us in making a difference in the lives of those we serve!

Are you ready to kickstart your career in Information Communication Technology? As an ICT Apprentice, you will develop essential skills and gain valuable experience while working towards a vocational qualification. This is your chance to learn and grow within a supportive team, setting the stage for your future success!

Please note: This is a hybrid role, with flexibility to work from home. However, there will be periods where you are expected to be in the office full time to collaborate with your team and engage in hands-on training.

As part of this apprenticeship, you will be following the Support Technician Pathway. The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment.

As an ICT Apprentice, your key responsibilities will include:

Receiving Requests: Handle initial contacts from users via phone, email, webchat, and self-service.
Logging Interactions: Keep track of user contacts and interactions accurately.
Providing Support: Offer 1st and 2nd line support to resolve technical issues efficiently.
Escalating Issues: Work closely with 3rd line ICT support teams and suppliers when necessary.
Collaborating for Improvement: Team up with colleagues to enhance IT processes and user experiences.

To succeed in this role, you should have:

A good standard of general education, including GCSEs in English and Maths.
Basic knowledge of IT systems and software applications.
Familiarity with common IT packages, such as Microsoft Office.

We are looking for candidates who demonstrate:

Customer Care: A commitment to providing excellent service to users.
Team Spirit: The ability to work well with others and contribute positively to the team.
Problem-Solving Skills: An analytical approach to tackling challenges.
Time Management: The ability to organise your workload effectively.

At Nottinghamshire County Council, we offer:

A Place to Belong: Join a friendly, inclusive workplace where everyone is valued.
Professional Development: Access to training and support to help you grow in your career.
Work-Life Balance: Flexible working arrangements to suit your lifestyle.
Generous Leave: Enjoy a healthy work-life balance with generous holiday entitlement.

Don’t miss out on this fantastic opportunity to launch your career in ICT! If you are eager to learn and make a difference, we want to hear from you. Apply now and take the first step towards a rewarding future with Nottinghamshire County Council!

Apply Now

Refine Your Search

helpdesk jobs in nottingham, eng

Information, Communication Technician (ICT) Apprenticeship

Customer Support Specialist – IT & Technical Support

Senior Technical Support Analyst

Technical Coordinator

More jobs to discover

I want to receive the latest job alerts for helpdesk in nottingham, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected