Customer service team lead Work, Jobs in Appleton, Chs (with Salaries)

Team Leader Customer Resolution Department
Angel Advance —Warrington
- £32,000 - £34,279 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
18h
Customer Service Team Leader
The Beauty Tech Group Trading Limited —Stockport
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Leadership
- Free parking
- Work from home
Quick apply
Lead Delivery Manager - Agile
The Very Group —Liverpool
- £6,500 a week
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
- Employee discount
Quick apply
11d
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
5d
Team Manager
Ocado Logistics —Liverpool
- Weekend availability
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Customer Service Team Leader
William Hill —Bolton
- £27,941.96 a year
- Temporary
- Customer service
- Supervising experience
- Employee discount
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Lead Customer Experience Manager
Sainsbury's —Oldham
- £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
4d
Team Leader
Card Factory —Trafford
- Up to £13 an hour
- Customer service
- Leadership
11h
Lead Nightshift Manager
Sainsbury's —Cheadle
- From £36,250 a year
- Night shift
- Team management
- Training & development
- Retail management
- Employee discount
5d
Technical Lead
The Granite Group —Liverpool
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Azure
- JavaScript
- Mentoring
- Flexible schedule
Quick apply
Airside - Team Leader
WHSmith Group —Manchester
- £26,466 - £27,500 a year
- Weekend availability
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Airside - Team Leader
WHSmith Travel —Manchester
- £26,466 - £27,500 a year
- Weekend availability
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Lead Food Manager
Sainsbury's —Liverpool
- From £36,250 a year
- Leadership
- Employee discount
Product Lead
Vix Technology —Manchester
- Full-time
- Continuous improvement
- Product management
- Mentoring
- Employee assistance programme
Quick apply
Site Lead Administrator
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Team Lead - Payroll Implementation Services (12 month FTC)
Fourth —Macclesfield
- Hybrid work
- Hotel
- Training & development
- Flexible schedule
- Life insurance
7d
Product Team Leader
River Island —Bolton
- Weekend availability
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
CX Lead (CX Account Manager) - Commerce
VML —Manchester
- Hybrid work
- Business development
- Team management
Quick apply
14h
Business Development Lead (Digital Customer Solutions/Retail)
CHEP —Manchester
- Full-time
- Hybrid work
- Sales
- Business development

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customer service team lead jobs near appleton, chs

Team Leader Customer Resolution Department

Angel Advance -
Warrington

Quick apply

Job details

Full-time
£32,000 - £34,279 a year
18 hours ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Financial Conduct Authority guidelines
Resource allocation planning
Stakeholder liaison
Payroll management
Performance management
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
Change leadership
Management reporting
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Analytics
Rota coordination

Full job description

Job Purpose

The Customer Resolution Team Leader is responsible for leading and managing two specialist teams within the business:

Customer Review Team - responsible for managing ongoing reviews and suitability of Debt Management Plans (DMPs).
Customer Resolution Team- responsible for complex, escalated, and higher-risk cases, including potential legal action and debt write-off assessments.

The role ensures customers receive fair, appropriate, and sustainable outcomes, with all activity delivered in line with FCA regulations, Consumer Duty requirements, and internal governance frameworks. The Team Leader is accountable for quality, compliance, colleague capability, and the effective oversight of complex customer journeys.

Key responsibilities and accountabilities

Lead, manage and motivate a team of Advisors and Support Officers, setting clear expectations, standards and objectives.
Manage HR and payroll-related activities within the department.
Conduct regular 1:1 meetings, annual appraisals and performance reviews, providing coaching and development support to help individuals thrive.
Support recruitment activities including interviews, onboarding and the design and delivery of training plans.
Manage team rotas, holidays and shift cover to ensure appropriate resourcing levels at all times.
Drive team engagement initiatives and team-building activities to maintain and improve morale.
Set, monitor and manage KPIs for direct reports, providing regular feedback, support and corrective action where required.
Maintain effective oversight of workload volumes and resource planning in line with company KPIs.
Support the creation of a monthly KPI performance pack, highlighting performance against targets, successes and areas for improvement.
Identify and implement opportunities to improve productivity, efficiency and ways of working.
Ensure key learnings from quality reviews are shared and embedded to improve the overall customer experience.
Work closely with the Compliance team to address reviews, feedback and recommendations, ensuring timely implementation and effective follow-up monitoring.
Support with ensuring all processes are clearly documented, regularly reviewed and updated, with appropriate approvals obtained.
Embed a continuous improvement culture, proactively identifying and implementing changes that drive better outcomes for customers and the business.
Act as a keyholder where required.
Provide guidance and support to team members by answering queries and resolving escalations.

Required skills, qualities and experience

Strong customer focus with a genuine passion for delivering positive customer outcomes.
Proven ability to lead, motivate and develop teams to achieve performance targets.
Confident, professional and positive communication skills, both written and verbal, with internal and external stakeholders.
Excellent analytical skills, with the ability to produce, interpret and present meaningful management information.
Effective leadership skills with the ability to manage change and drive improvement
Exceptional organisational, people management and self-management skills
A good understanding of the FCA and applicable industry legislation such as the Data Protection Act 2018 and UK GDPR, and The Consumer Credit Act 1974

Job Type: Full-time

Pay: £32,000.00-£34,279.00 per year

Benefits:

Company pension
Free parking
On-site parking

Experience:

Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in appleton, chs

Team Leader Customer Resolution Department

Customer Service Team Leader

Lead Delivery Manager - Agile

Customer Success People Lead

Team Manager

Customer Service Team Leader

Helpdesk Team Leader

Lead Customer Experience Manager

Team Leader

Lead Nightshift Manager

Technical Lead

Airside - Team Leader

Airside - Team Leader

Lead Food Manager

Product Lead

Site Lead Administrator

Team Lead - Payroll Implementation Services (12 month FTC)

Product Team Leader

CX Lead (CX Account Manager) - Commerce

Business Development Lead (Digital Customer Solutions/Retail)

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