It support specialist Work, Jobs in Almond, Edh (with Salaries)

Network Support Engineer
Cabo AirFiber Broadband Solutions UK Ltd —Edinburgh
- £30,000 - £42,000 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
5h
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
1d
IT Systems Administrator
University of Edinburgh —Edinburgh
- Full-time
- Communication skills
- Annual leave
- Employee discount
14d
IT System Support User
Mowi ASA —Rosyth
- Call to connect
- Travel
- Computer networking
- Communication skills
14d
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
2d
Service Desk Analyst
Ingenico —Dalgety Bay
- 8 hour shift
- Computer literacy
- Quick service & fast food restaurant
- Computer skills
- Free parking
10d
Desktop Admin II - 12 Month FTC
Plexus —Livingston
- Bachelor's degree
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
IT Security and Compliance Specialist
Craneware —Edinburgh
- Hybrid work
- Customer service
- Analysis skills
7d
Customer Technical Support Engineer
Motorola Solutions —Edinburgh
- Full-time
- Hybrid work
- Travel
- Computer networking
- No travel
- Employee stock purchase plan
- Employee assistance programme
16h
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
IM&T Infrastructure Analyst
NHS Scotland —Lanarkshire
- £34,544 - £43,039 a year
- Monday to Friday
- Azure
13d
Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Finance Systems Administrator - 9 month FTC
Trainline —Edinburgh
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- ERP systems
Senior Business Support Assistant - Council Support (Infrastructure)
East Lothian Council —Tranent
- £13.95 - £14.83 an hour
- Call to connect
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Inventory control
- Work from home
14d
Inbound Technical Support Advisor
Concentrix —Falkirk
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Work from home
Quick apply
IT Support Apprentice
Texaport —Edinburgh
- £25,000 a year
- Azure
- IT
- Communication skills
Quick apply
IT Support Engineer
Br-dge —Edinburgh
- Full-time
- Hybrid work
- Google Suite
- Travel
- Scripting
- Employee assistance programme
- Life insurance
Quick apply
8d
IT Support Apprenticeship
Texaport —Edinburgh
- £25,000 a year
- Azure
- IT
- Communication skills
Quick apply
Customer support advisor
Broadstone Analytics Ltd. —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Communication skills
Quick apply
22h

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it support specialist jobs near almond, edh

Network Support Engineer

Cabo AirFiber Broadband Solutions UK Ltd
Edinburgh

Quick apply

Job details

Permanent | Full-time
£30,000 - £42,000 a year
5 hours ago

Qualifications

Reactive maintenance implementation
Technical troubleshooting
TCP
Incident queue management
CCNA
IT service management
OSPF
Ticket management
Incident documentation
Firmware
Incident reporting preparation
Breakdown recovery
Technical support
Network infrastructure
PRTG
Service restoration
Equipment installation and commissioning
Continuous improvement
BGP
Ticket management systems
Technical support incident logging
Telecommunication
Technical writing
Solarwinds
Customer support
IT incident logging
Multidisciplinary collaboration
Network monitoring
Root cause analysis
Incident log maintenance
Communication skills
Planned maintenance
Remote diagnostics
Time management
Network Security

Full job description

About the Role

Cabo AirFiber Broadband Solutions UK Ltd is looking for a technically capable, customer-focused and solutions-oriented Network Support Engineer to support the reliability, performance and day-to-day operation of fibre and wireless broadband services.

The successful candidate will monitor network infrastructure, investigate connectivity problems, troubleshoot routers and wireless equipment, resolve escalated technical incidents and coordinate with field engineers during installations and repairs.

Working closely with network operations, customer support, field services and infrastructure teams, the Network Support Engineer will help ensure that customers receive reliable connectivity and that faults are diagnosed and resolved efficiently.

This position is suitable for a networking professional with practical experience supporting broadband, telecommunications or enterprise network environments who is ready to take greater ownership of technical incidents and network performance.

Key Responsibilities

Monitor network availability, performance and service health
Investigate broadband and connectivity incidents
Diagnose fibre, wireless and IP network faults
Respond to escalated technical support tickets
Troubleshoot routers, switches and wireless access equipment
Analyse packet loss, latency and connectivity issues
Support fibre broadband and fixed-wireless services
Identify service interruptions and affected customers
Perform remote diagnostics on customer connections
Review network logs, alerts and monitoring information
Escalate complex infrastructure faults when required
Coordinate incident resolution with network engineers
Liaise with field technicians during customer-site visits
Support new broadband installations and service activations
Verify connectivity following installations and repairs
Configure customer-premises networking equipment
Support router and wireless-access-point configuration
Assist with VLAN, DHCP, DNS and IP-addressing issues
Troubleshoot local-area and wide-area network connectivity
Support VPN and secure remote-access services
Monitor network bandwidth and utilisation
Identify recurring congestion or capacity problems
Support basic network-performance optimisation
Maintain accurate technical incident records
Update tickets with troubleshooting actions and outcomes
Document known issues and recommended solutions
Maintain technical knowledge-base articles
Create troubleshooting guides for customer-support teams
Coordinate planned network-maintenance activities
Communicate maintenance windows to relevant teams
Support firmware and network-device updates
Assist with equipment replacement and upgrade activities
Monitor services following network changes
Support fault-management and service-restoration procedures
Participate in major incident response when required
Assist with root-cause analysis following significant outages
Track recurring faults and recommend corrective action
Maintain records of routers, switches and network equipment
Support inventory tracking for network hardware
Liaise with telecommunications and equipment suppliers
Support third-party connectivity and carrier escalations
Review supplier fault updates and estimated resolution times
Prepare network-performance and incident reports
Track service availability and resolution-time metrics
Support implementation of network security controls
Follow access-control and information-security procedures
Support network documentation and topology updates
Participate in technical and operational meetings
Contribute to continuous improvement of support processes

Qualifications and Experience

Degree, diploma or professional qualification in Networking, Telecommunications, Computer Science, Information Technology or a related subject
At least two years of experience in network support, telecommunications or broadband technical support
Practical experience troubleshooting TCP/IP networks
Good understanding of routing and switching fundamentals
Knowledge of IPv4 addressing and subnetting
Experience troubleshooting routers and wireless equipment
Understanding of DNS, DHCP and VLAN technologies
Familiarity with fibre or broadband network environments
Experience using network-monitoring and diagnostic tools
Ability to interpret logs and technical alerts
Strong technical troubleshooting and problem-solving skills
Experience working with incident or ticket-management systems
Ability to document technical issues clearly
Strong written and verbal communication skills
Ability to explain technical problems to non-technical users
Excellent attention to detail
Strong organisational and time-management skills
Ability to manage multiple incidents and priorities
Ability to work independently and collaboratively
Willingness to participate in occasional out-of-hours support
Willingness to visit customer or infrastructure sites when required
Right to work in the United Kingdom

Preferred Experience

Cisco CCNA or equivalent networking certification
Experience supporting internet service provider or telecoms networks
Familiarity with fibre-to-the-premises technologies
Knowledge of GPON or similar fibre-access technologies
Experience with fixed-wireless broadband services
Familiarity with Ubiquiti, MikroTik, Cisco or similar equipment
Knowledge of Wi-Fi standards and wireless troubleshooting
Experience with network-monitoring tools such as PRTG, Zabbix or SolarWinds
Familiarity with SNMP and network-performance monitoring
Experience supporting firewalls and VPN services
Knowledge of BGP or OSPF fundamentals
Familiarity with Linux networking tools
Experience working with network operations centres
Knowledge of ITIL incident-management principles
Familiarity with cloud-based network services
Experience supporting VoIP or unified communications
Understanding of cybersecurity and network-access controls
Experience coordinating field engineers or telecoms contractors

Pay: £30,000.00-£42,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

it support specialist jobs in almond, edh

Network Support Engineer

Mobility Support Specialist

IT Systems Administrator

IT System Support User

ITS Support Engineer I, IT Services

Service Desk Analyst

Desktop Admin II - 12 Month FTC

IT Security and Compliance Specialist

Customer Technical Support Engineer

Service Desk Engineer

IM&T Infrastructure Analyst

Technical Engineer-2nd Line

Finance Systems Administrator - 9 month FTC

Senior Business Support Assistant - Council Support (Infrastructure)

Inbound Technical Support Advisor

IT Support Engineer

IT Support Apprentice

IT Support Engineer

IT Support Apprenticeship

Customer support advisor

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