Customer it support manager Work, Jobs in Cambridge, Eng (with Salaries)

IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
11d
Localisation Coordinator
Raspberry Pi Foundation —Cambridge
- £32,000 - £37,500 a year
- Full-time
- English
- Bachelor's degree
- Organisational skills
- Annual leave
Quick apply
14d
Technical Project Manager
Levidian Nanosystems Ltd —Cambridge
- £60,000 - £75,000 a year
- Full-time
- PMP
- Engineering
- Travel
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Area Support Manager Monday - Friday
CH&CO —Cambridge
- £40,000 a year
- Weekend availability
- Recruiting
- Employee assistance programme
- Employee discount
Facilities Manager
Sodexo —Cambridge
- Up to £48,000 a year
- Full-time
- English
- Continuous improvement
- Organisational skills
- Employee assistance programme
Quick apply
1d
Programmes Manager
St Edmund's College —Cambridge
- Up to £25,759 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Supervisor
Mears Group —Cambridge
- Up to £41,324 a year
- Monday to Friday
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
- Employee discount
Business Support Manager
Avantor —Cambridge
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Annual leave
Customer Service Manager
AMOT —Bury St. Edmunds
- Continuous improvement
- No degree
- Leadership
Quick apply
9d
Trainee European Import Operator
Simarco —Bedford
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Property Manager
Sagoos —Cambridge
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Organisational skills
- IT
- Annual leave
Quick apply
Student Administrator (Part Time, Fixed Term)
University of Cambridge —Cambridge
- £27,319 - £31,236 a year
- Part-time
- Microsoft Word
- Administrative experience
- Organisational skills
1d
Operational Support Grade - HMP Highpoint (Prison Support Role)
Ministry of Justice —Cambridge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Senior Facilities Manager, UK & I
JAA-Jones Lang LaSalle Limited —Cambridge
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
Trainee Dispenser
Boots —Cambridge
- £16 an hour
- Weekend availability
- No experience needed
- Employee assistance programme
- Employee discount
9d
Events Assistant (1-year FTC)
University of Cambridge —Cambridge
- £27,319 - £31,236 a year
- Weekend availability
- Computer literacy
- Organisational skills
- Computer skills
1d
Community Library Assistant Cambourne
Cambridgeshire County Council —Cambourne
- £25,948 - £25,989 a year
- Travel
- Front desk
- Computer skills
- Annual leave
- Employee discount
18h
Analyst
Cambridgeshire County Council —Papworth Everard
- £34,434 - £36,363 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
3d
Business Development Manager
IDTechEx Ltd —Cambridge
- £45,000 - £60,000 a year
- Full-time
- Remote
- CRM software
- Databases
- Business development
Quick apply
3d

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customer it support manager jobs near cambridge, eng

IT Operations Manager

SPT Labtech -
Cambridge

Quick apply

Job details

Full-time
11 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Windows Server
TCP
IT team management
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
Network infrastructure
User account management
Team management
Network management
IT permissions management
Mobile device management
IP networking
Management reporting
Information technology team management
Leadership
Intune
Help desk

Full job description

SPT Labtech is looking for an experienced IT Operations Manager to own and run our day-to-day IT function. This is a newly created role reporting to the IT Director, leading a small team across the UK and US and acting as the single accountable owner for helpdesk operations, asset and user lifecycle management, M365 administration and operational networking.

You will bring team leadership experience, a strong working knowledge of networking and infrastructure, and the discipline to run a structured, well-managed IT service. There is real scope to shape this role: you will set the standards, build the processes and decide how the team delivers.

About us:

Based in Melbourn, Cambridgeshire, United Kingdom. SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab.

Want to be part of a team that's truly making a difference?

Your key responsibilities will include:

Managing and developing a team of three: a Support Engineer and IT Technician in the UK, and an IT Manager in the US, with regular 1:1s, performance reviews and development planning
Setting team standards, SLAs and escalation protocols, and acting as the first point of escalation for the operational team
Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity
Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes
Owning asset management, user lifecycle (starters, leavers and role changes) and day-to-day M365 administration
Overseeing procurement of hardware and peripherals, and owning IT documentation: SOPs, FAQs and user guides
Providing hands-on networking support: connectivity issues, VPN faults, switch-level troubleshooting and network access management
Supporting server and infrastructure maintenance alongside our Cyber Security Engineer, with structured knowledge transfer to build your infrastructure depth over time
Owning day-to-day security operations: policy enforcement, MFA compliance, endpoint compliance, antivirus alert triage and our phishing simulation programme
Maintaining user access and permissions across all systems, applying least privilege principles

Skills & Attributes

You will be:

An experienced people manager who gets the best out of a small team
Organised and process-driven, comfortable owning a service function end to end
A clear communicator, able to manage stakeholder expectations and represent IT professionally at all levels
Hands-on and self-directed, happy to switch between management and technical work
Comfortable working with colleagues across multiple sites and time zones

The essentials:

Demonstrable experience leading, managing and developing a small IT team
Experience owning a helpdesk or service desk function: queue management, SLAs, escalation protocols and ticket workflows
Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management and fault diagnosis
Working knowledge of Windows Server environments
Experience administering M365 or Google Workspace and the associated admin tooling
Strong user lifecycle and access management experience across multiple systems

Hardware and software asset management experience

It would be a bonus if you have:

Intune or MDM device management experience
Experience running security awareness activities such as phishing simulations or security training
Experience in a multi-site or international IT environment
Experience working alongside or transitioning to a managed security model (MDR, SIEM, CVAR)

Our commitment to you:

You'll be working with talented professionals in a motivated and driven team.

We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.

If the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.

Quick apply

Refine Your Search

customer it support manager jobs in cambridge, eng

IT Operations Manager

Localisation Coordinator

Technical Project Manager

Area Support Manager Monday - Friday

Facilities Manager

Programmes Manager

Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624

Supervisor

Business Support Manager

Customer Service Manager

Trainee European Import Operator

Property Manager

Student Administrator (Part Time, Fixed Term)

Operational Support Grade - HMP Highpoint (Prison Support Role)

Senior Facilities Manager, UK & I

Trainee Dispenser

Events Assistant (1-year FTC)

Community Library Assistant Cambourne

Analyst

Business Development Manager

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