Test manager Work, Jobs in Telford, Shr (with Salaries)

Technical Escalation Manager
Spherica Business Solutions Ltd —Walsall
- £42,000 - £47,500 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
6d
Data QA Engineer
Capgemini Sogeti —Telford
- Hybrid work
- Oracle
- SQL
- APIs
4d
User Researcher
Capgemini Sogeti —Telford
- Hybrid work
- AWS
- No degree
- Travel
4d
Service Desk Analyst
University of Wolverhampton —Wolverhampton
- £26,707 - £28,778 a year
- Hybrid work
- Doctoral degree
- University
- IT
- Free parking
- Annual leave
7d
Transformation Programme Manager - Oldbury
DPD Group UK —Oldbury
- Full-time
- Leadership
- Free parking
Quick apply
13d
IT Technician Apprentice
JBC Skills Training Ltd —Ellesmere
- £16,640 a year
- Full-time
- Customer service
- Analysis skills
- Driving
- Annual leave
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14d
Lead Commissioning Engineer
Quest Global —Stafford
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
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test manager jobs near telford, shr

Technical Escalation Manager

Spherica Business Solutions Ltd
Walsall

Quick apply

Job details

Full-time
£42,000 - £47,500 a year
6 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Discounted gym membership
Employee discount
Referral programme

Qualifications

IT
Leadership

Full job description

Job Title: Technical Escalation Manager

Employment Type: Full time 37.5hrs - Mon-Fri 9-5:30pm – 1-hour unpaid Lunch, a 4-day working week is available.

Location: Hybrid/Remote - requirement to travel to Birmingham, London and Walsall

Salary: £42- £47.5K pa depending on experience

Start Date: Q4 2026

Please note that we are unable to offer Skilled Worker visa sponsorship for this position. Applicants must have the legal right to work in the UK without employer sponsorship at the time of application and for the duration of employment.

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.

As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.

The Technical Escalation Manager [TEM] will be responsible for overseeing the successful delivery of technical managed services to Spherica’s Customers, and the overall management and maintenance of their Infrastructure, Network, and Security estates. They will act as the primary technical escalation point for customers and Spherica’s technical teams, leading technical investigations and resolutions of major incidents and issues to maintain customer satisfaction. They will also be responsible for supporting the Technical Delivery Leads in implementing customer initiatives and improvements, take ownership in ensuring compliance with customer contractual deliverables, and support Operational Management with the onboarding and continued training of Spherica’s technical teams.

Requirements

This is a challenging role that requires high levels of gravitas and confidence in dealing with senior stakeholders while owning and leading the customer engagement fully. Candidates for this position must exhibit strong leadership skills and possess a comprehensiveunderstanding of IT Infrastructure, Network, and Security environments.

Benefits

At Spherica, we believe that a connected team is a successful team, we’re proud to champion a truly Modern Workplace—where technology, innovation, and collaboration come together to create an environment that works for everyone. We’re passionate about transformation and encourage our people to challenge the status quo—bringing forward ideas that align with our automation-first mindset. By applying the same forward-thinking solutions, we offer our clients to our internal processes, we create a workplace that’s not only modern but continuously evolving.

As a growing business, we’re mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value—focusing on what matters most to our team. We prioritise wellbeing, and personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to creating a rewarding and supportive workplace where individuals feel seen, heard, and appreciated. Our current benefits package is:

22 days holiday basic
Additional birthday day off
Additional holiday day for each service year after year 2, up to 30 days
£20 Birthday Voucher
Purchase of additional pension contributions (salary sacrifice)
Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
Expensed eye tests
Expensed flu vaccinations for onsite workers
Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
4 day working week available ('Opt-IN' required)
Enhanced Paternity Pay
Enhanced Maternity Pay - with 2 years' service

Quick apply

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test manager jobs in telford, shr

Technical Escalation Manager

Data QA Engineer

User Researcher

Service Desk Analyst

Transformation Programme Manager - Oldbury

IT Technician Apprentice

Lead Commissioning Engineer

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