Delivery manager Work, Jobs in Craigmillar, Mln (with Salaries)

Customer Service & Fulfilment Manager
Walker Slater —Loanhead
- £33,000 - £38,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
9d
Trading Manager -Dalkeith
Morrisons —Dalkeith
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Service Delivery Manager
Clearwater Analytics, Ltd. —Edinburgh
- Writing skills
- Business development
- Bachelor's degree
Quick apply
4d
Customer Account Manager
Veolia Water Outsourcing Limited —Dunfermline
- £55,000 a year
- Analysis skills
- Team management
- Contracts
Quick apply
2d
Assistant Store Manager
Mountain Warehouse —Edinburgh
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Workplace Governance Relationship and Delivery Manager
Standard Life —Edinburgh
- From £45,000 a year
- Hybrid work
- Project management
- Travel
- Annual leave
3d
Fleet Delivery Manager
Indie Campers —Broxburn
- £30,000 a year
- Full-time
- Conflict management
- Training & development
- Leadership
Quick apply
Customer Success Manager
Mindbody —Edinburgh
- Remote
- Customer service
- Bachelor's degree
- No degree
Quick apply
Delivery Team Leader
Bestway Group —Newbridge
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
Quick apply
Value Stream Delivery Lead
Computershare —Edinburgh
- Full-time
- Hybrid work
- Conflict management
- Work from home
4d
Retail Manager Barnton
Cook Trading Limited —Edinburgh
- £35,000 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Floor Manager (Visual Merchandise) - Edinburgh Loanhead
Nike —Loanhead
- Weekend availability
- Customer service
- Training & development
- Retail management
- Employee discount
Operations delivery lead - Pension
SECCL —Edinburgh
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
E+ Customer Experience Manager
British Council —Edinburgh
- £30,839 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
Senior Account Manager
Air IT —Edinburgh
- Full-time
- Hybrid work
- Business development
- Business
- Annual leave
- Employee assistance programme
Assistant Manager
Julian Charles —Livingston
- Part-time
- Sales
- Customer service
- Computer literacy
- Employee discount
Quick apply
12d
Global Delivery Division Lead
Clearwater Analytics, Ltd. —Edinburgh
- Computer literacy
- Writing skills
- Bachelor's degree
Quick apply
2d
Assistant Store Manager
Greens Retail —Kirkcaldy
- £29,120 a year
- Full-time
- In-person
- Retail management
- Leadership
- Store discount
- Employee discount
Quick apply
3d
Healthcare Development Manager
IQVIA —Edinburgh
- Full-time
- Hybrid work
- No degree
- Communication skills
11d
Area Sales Manager - Scotland
Holcim —Edinburgh
- Business development
- Negotiation
- Employee discount

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delivery manager jobs near craigmillar, mln

Customer Service & Fulfilment Manager

Walker Slater
Loanhead

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Job details

Full-time
£33,000 - £38,000 a year
9 days ago

Qualifications

Recruitment experience
Management
Operations management
Stakeholder collaboration
Multilingual
Mentoring junior staff
Internal department liaison
English
Complaint handling
Warehouse management
Supervising experience
Cost efficiency strategy
Continuous improvement
Continuous improvement cycles oversight
Team management
Recruiting
Organisational skills
Operational strategy development
Management reporting
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Communication skills
Supply chain customer service
Warehouse team management

Full job description

Position Overview:

As the Customer Service & Fulfilment Manager, you will be responsible for overseeing all aspects of customer service operations and order fulfilment to ensure timely and accurate delivery of products and services. You will play a critical role in enhancing customer satisfaction, maintaining strong customer relationships, and optimizing the efficiency of our fulfilment processes.

Responsibilities:

1 Customer Service Management:

Develop and implement customer service policies, procedures, and standards to ensure consistent and exceptional customer experiences.
Lead and supervise a team of customer service representatives, providing guidance, coaching, and training to ensure high-quality service delivery.
Handle escalated customer issues and complaints, resolving them effectively and ensuring customer satisfaction.
Monitor customer feedback and conduct regular assessments to identify areas for improvement and implement necessary corrective actions.

2 Order Fulfilment:

Oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and timely delivery of products and services.
Collaborate with cross-functional teams, including warehouse, logistics, and inventory management, to optimize fulfilment processes and minimize order processing time.
Implement and maintain systems, tools, and technologies to streamline order tracking, inventory management, and reporting.
Monitor order status, track shipments, and resolve any issues or delays to meet customer expectations.

3 Performance Analysis and Improvement:

Define key performance indicators (KPIs) and metrics to measure customer service and fulfilment performance.
Conduct regular analysis of operational data to identify trends, areas for improvement, and potential bottlenecks.
Develop and execute strategies to optimize customer service and fulfilment operations, increase efficiency, and reduce costs.
Collaborate with relevant stakeholders to implement process improvements and automation initiatives to enhance overall productivity.

4 Team Leadership and Development:

Build and lead a high-performing customer service and fulfilment team, fostering a culture of collaboration, continuous learning, and excellence.
Identify training and development needs, provide coaching and mentoring, and promote professional growth opportunities for team members.
Manage the HR folder for the CS and Fulfilment Teams.

Skills and ExperienceEssential

Previous experience in a customer service, order fulfilment, warehouse or ecommerce environment.
Experience supervising or managing a team, including allocating workloads, providing feedback and supporting performance.
Strong customer service skills, with experience handling complaints and resolving complex or escalated issues.
Good understanding of order processing, stock management, dispatch, returns and delivery procedures.
Strong organisational skills and the ability to manage competing priorities in a busy environment.
Confident using customer service, order management, ecommerce and reporting systems.
Ability to review operational data, identify problems and implement practical improvements.
Clear written and verbal communication skills.
Good attention to detail and a strong focus on accuracy.
Ability to work effectively with colleagues across different departments.

Desirable

Experience working in ecommerce, retail, fashion or a similar product-based business.
Experience using CRM, warehouse management, ecommerce or shipping platforms.
Experience producing and reviewing customer service or fulfilment performance reports.
Experience supporting recruitment, training, absence management, probation reviews or other people-management processes.
Knowledge of domestic and international shipping, customs documentation and courier requirements.

Personal Attributes

Calm and professional when dealing with pressure or difficult situations.
Approachable and supportive, while able to set clear expectations.
Proactive in identifying and resolving problems.
Comfortable taking responsibility and making day-to-day operational decisions.
Collaborative, practical and focused on delivering a consistently high standard of service.

Pay: £33,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in craigmillar, mln

Customer Service & Fulfilment Manager

Trading Manager -Dalkeith

Service Delivery Manager

Customer Account Manager

Assistant Store Manager

Workplace Governance Relationship and Delivery Manager

Fleet Delivery Manager

Customer Success Manager

Delivery Team Leader

Value Stream Delivery Lead

Retail Manager Barnton

Floor Manager (Visual Merchandise) - Edinburgh Loanhead

Operations delivery lead - Pension

E+ Customer Experience Manager

Senior Account Manager

Assistant Manager

Global Delivery Division Lead

Assistant Store Manager

Healthcare Development Manager

Area Sales Manager - Scotland

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