Service desk agent Work, Jobs in Taplow, Bkm (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Customer Support Agent
Eposability —Hemel Hempstead
- From £28,000 a year
- Overtime
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House
Marriott International, Inc —London
- Part-time
- Customer service
- English
- Hotel
- Employee discount
Senior Manager, Learner & Client Support
Multiverse —London
- Full-time
- Hybrid work
- IT
- AI
- Gym membership
- Life insurance
Quick apply
Staff AI Engineer - AI Transformation
Multiverse —London
- Full-time
- Hybrid work
- APIs
- Gym membership
- Life insurance
Quick apply
Senior AI Engineer - AI Transformation
Multiverse —London
- Full-time
- Hybrid work
- Product management
- APIs
- IT
- Gym membership
- Life insurance
Quick apply
Sales Consultant (Mandarin speaking)
Berkeley Group —London
- Sales
- English
- Annual leave
Quick apply
Receptionist
LAH Property Marketing —Maidenhead
- £18,005 a year
- Part-time
- Hybrid work
- Hospitality
- Front desk
- In-person
- Referral programme
Quick apply
2d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Business Support Administrator (12 Month Fixed Term Contract)
Menzies LLP —Staines-upon-Thames
- Customer service
- Microsoft Office
- Administrative experience
Business Support Administrator (12 Month Fixed Term Contract)
Menzies LLP —Staines-upon-Thames
- Customer service
- Microsoft Office
- Administrative experience
Receptionist
LAH Property Marketing —Kings Langley
- £17,485 - £34,970 a year
- Full-time
- Hybrid work
- Hospitality
- Front desk
- In-person
- Referral programme
Quick apply
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
13d
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
12d
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Maintenance
- IT
- Employee discount
- Flexible schedule
5d
Day Concierge
Rendall & Rittner —London
- £28,000 a year
- Full-time
- Customer service
- In-person
- Hotel experience
- Employee assistance programme
- Employee discount
9d
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time

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service desk agent jobs near taplow, bkm

Customer Service Host - T2

ABM -
London Heathrow Airport

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Job details

Full-time
£15.44 an hour

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

service desk agent jobs in taplow, bkm

Customer Service Host - T2

Customer Support Agent

Transport Coordinator

Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House

Senior Manager, Learner & Client Support

Staff AI Engineer - AI Transformation

Senior AI Engineer - AI Transformation

Sales Consultant (Mandarin speaking)

Receptionist

Customer Service Host

Customer Service Host - T3

Business Support Administrator (12 Month Fixed Term Contract)

Business Support Administrator (12 Month Fixed Term Contract)

Receptionist

Senior Support Services Agent

Central Reservations Agent

Night Guest Service Agent

First Line Triage Technology Support Agent

Day Concierge

Service Desk Ops Manager

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