Customer success manager Work, Jobs in Denmead, Ham (with Salaries)

Customer Contact Manager
Maritime and Coastguard Agency —Southampton
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
6d
Customer Success Manager (MotorTech AI - A Keyloop Company)
Keyloop —Petersfield
- Travel
- Communication skills
Regional Customer Relationship Manager
Barchester Healthcare —Chichester
- From £45,000 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Telesales / Lead Generation Executive – New Business
Signal Global —Waterlooville
- £45,000 - £50,000 a year
- Part-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
14d
Territory Account Manager
Johnson Controls —Waterlooville
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
12d
Customer Contact Centre Supervisor
Partridge of Hampshire —Chandler's Ford
- £32,000 a year
- Full-time
- CRM software
- Management
- In-person
- Employee discount
Quick apply
14h
Sales Manager | UK
LC Packaging Netherlands BV —Long Sutton
- £70,000 - £75,000 a year
- Full-time
- English
- Business development
- Team management
Quick apply
14d
Global Director of Partnerships
Linnworks —Chichester
- Remote
- Travel
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
ZARA SOUTHAMPTON VISUAL MERCHANDISER
INDITEX —Southampton
- Full-time
- Customer service
- Merchandising
- Organisational skills
Quick apply
Service Manager
SunbeltRentals —Fareham
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
Quick apply
10d
Health Consultant
Benifex —Southampton
- £40,000 - £60,000 a year
- Remote
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
6d
Business Development Manager
Aspens —Southampton
- £65,000 a year
- CRM software
- Business development
- School
- Annual leave
- Life insurance
Territory Account Manager
ARCO Limited —Portsmouth
- Business development
- Employee assistance programme
- Employee discount
Strategic Account Manager (Defence and Aerospace)
TÜV SÜD —Fareham
- Full-time
- CRM software
- English
- Employee assistance programme
Business Development Manager
JLA —Southampton
- Up to £45,000 a year
- Full-time
- Sales
- English
- Business development
- Free parking
- Annual leave
Quick apply
18h
Trauma Sales Representative - South Coast
Zimmer Biomet —Portsmouth
- Full-time
- Business
- Medical terminology
- Communication skills
- Health & wellbeing programme
Customer and Trading Manager – Online
Sainsbury's —Southampton
- £31,700 a year
- Full-time
- Customer service
- Retail management
- Leadership
- Employee discount
4h
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Southsea
- £3,800 a month
- Full-time
- Sales
Quick apply
Risk Consultant
Benifex —Southampton
- £40,000 - £60,000 a year
- Remote
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount

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Customer Contact Manager

Maritime and Coastguard Agency -
Southampton

Apply Now

Job details

Permanent | Part-time | Full-time
£35,663 a year
6 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Stakeholder collaboration
Stakeholder liaison
Change management
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
Change leadership
PRINCE2 Certification

Full job description

Details

Reference number

476110

Salary

£35,663

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

MCA - UK Customer Maritime Services

Type of role

Administration / Corporate Support
Contact Centre
Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Southampton

About the job

Job summary

Can you lead a high-performing contact centre team, using service standards, KPIs and performance insights to drive continuous improvement?

Have you successfully delivered business process improvements that improved customer or operational outcomes?

Are you experienced in leading change programmes within customer-facing environments, ensuring smooth implementation and colleague engagement?

If so, wed love to hear from you!

Join a dynamic, customer-focused team at the heart of service delivery, supporting thousands of customers each year. Working in a fast-paced operational environment, you will collaborate with colleagues across the organisation to deliver excellent outcomes, shape future ways of working and contribute to strategic priorities. This is an exciting opportunity to make a meaningful impact, leading people through transformation while helping to drive a culture of innovation, continuous learning and customer excellence

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday
Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at MCA.

Job description

This is an exciting opportunity to shape and lead customer service delivery within the Maritime and Coastguard Agency. As Customer Contact Manager, you will drive a customer-focused strategy, lead high-performing teams, and influence service excellence across a vital operational area. Working closely with senior leaders and business partners, you will play a key role in improving performance, enhancing the customer experience, and delivering efficient, high-quality services that support the UK's maritime sector.

Your responsibilities will include, but arent limited to:

Direct line management of 5 Customer Mangers (EO grade) and responsibility for supporting the day to day team performance to achieve the agreed service standards and KPIs.
Report directly to the Head of Customer Operations highlighting risks, opportunities and department performance.
Maintain effective working relationships with colleagues and stakeholders relevant to the teams work.
Line manages the Customer Service Managers ensuring personal and professional development opportunities are explored, setting and reviewing objectives
Measure Seafarer Operations Customer Service through monitoring Customer Satisfaction returns, deliver continuous improvement strategies and set action plans for improving the customer experience ensuring your teams are delivering a first-class service.
Prioritise and drive staff engagement, creating a motivated work environment - celebrate success and act on feedback from MCA Staff Survey Results and departmental pulse surveys
Manage Recruitment and Resourcing for Seafarer Operations to ensure resource is at the optimum level in line with achieving operational KPIs and Service Level Agreements (SLAs).

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

Knowledge and experience of managing a Contact Centre, and team managers and monitoring performance against service standards and KPIs.
Knowledge of principles for implementing business process improvements, for example Lean Six Sigma
Proven track record of successfully managing or delivering a change programme in a customer-facing business.
A proven track record in stakeholder engagement, including interpersonal skills which promote effective interaction with internal and external stakeholders.

Additional Information

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. Therefore, this role is not open to applications from those who require sponsorship candidates must ensure they have the appropriate right to work in the UK before applying. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Changing and Improving
Leadership
Communicating and Influencing

Benefits

Alongside your salary of £35,663, Maritime and Coastguard Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Assessment & Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (1000-word count). Please provide evidence of your Experience of the following:
- Knowledge and experience of managing a Contact Centre, and team managers and monitoring performance against service standards and KPIs.
- Knowledge of principles for implementing business process improvements, for example Lean Six Sigma
- Proven track record of successfully managing or delivering a change programme in a customer-facing business.
- A proven track record in stakeholder engagement, including interpersonal skills which promote effective interaction with internal and external stakeholders.

The sift will take place week commencing 14/09/2026

Stage 2: Assessment & Interview

For the assessment portion, you will be invited to complete a role play scenario. You will be assessed against the following Success Profile elements:

Behaviours  Managing a Quality Service and Communicating and Influencing.

For the interview portion, you will be assessed against the following Success Profile elements:

Behaviours  Changing and Improving, Leadership, Communicating and Influencing and Managing a Quality Service
Strengths

The interviews will take place week commencing 21/09/2026

The assessment and interview will be conducted online via Mircosoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Mark Furnival
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Apply Now

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information