Job overview
You will be the welcoming face of our hotel, providing exceptional guest service that creates lasting memories. With a people-first focus, you will proactively anticipate and address guest needs, ensuring their complete satisfaction. You will partner seamlessly with colleagues to deliver a consistently high level of service, upholding our organisational values. Drawing on your expertise, you will contribute to maximising room revenue while maintaining integrity in all interactions.
The successful candidate will be required to work 22.5 hours per week.
About The Role
Key Responsibilities:
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Extend a warm and welcoming greeting to all guests upon arrival, efficiently managing check-in, issuing keys, and providing engaging explanations of hotel facilities.
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Demonstrate expertise by possessing comprehensive knowledge of hotel facilities, services, and special promotions, proactively sharing this information with guests to enhance their stay and maximise sales opportunities.
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Anticipate guest needs whenever possible, attentively addressing all written and spoken requests with courtesy and helpfulness, ensuring a positive guest experience.
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Ensure efficient and accurate guest check-outs, prioritising guest satisfaction and proactively addressing any issues that may arise.
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Demonstrate expertise in operating all hotel front office systems efficiently and accurately.
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Maintain a thorough understanding of hotel availability and actively pursue opportunities to maximise room sales.
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Answer calls and handle inquiries efficiently and in accordance with company policy, ensuring effective message taking and communication.
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Ensure the accurate verification of the handed-over float.
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Maintain a strong knowledge of the local area, including history, points of interest, and special events, enabling you to provide valuable information and recommendations to guests.
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Handle cash and credit transactions with integrity, strictly adhering to hotel and company policies, and immediately reporting any discrepancies.
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Ensure accurate and timely posting of all charges to guest accounts, following standard procedures to maintain complete and accurate guest folios.
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Handle all guest messages with integrity, ensuring accurate and prompt delivery while adhering to GDPR procedures.
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Contribute to a positive and collaborative team environment, working effectively with colleagues to ensure seamless guest service and efficient operations.
Skills and Qualifications:
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Proficiency in Hotel Management Software and basic computer skills (MS Office).
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Excellent communication and interpersonal skills.
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Strong organisational and multitasking abilities.
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Problem-solving and conflict-resolution skills.
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Professional appearance and demeanour.
Company Benefits:
As an award-winning, family-owned hotel, we offer our staff the chance to become “part of the family!”. Your employee benefits will include:
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Competitive salary.
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Internal growth and development opportunities.
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28 days' holiday for full-time staff.
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Departmental incentives.
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Free parking.
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Discounted friends and family rates.
Required Criteria
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Ability to work well under pressure in a fast-paced environment.
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A positive and friendly attitude.
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A good multi-tasker.
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A good level of spoken English is essential.
Desired Criteria
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Previous experience in a similar role is preferred.
Skills Needed
Establishing Rapport With Clients, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Reception skills, Reservation skills
About The Company
The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay.
The Guinness is perfectly poured in our Greyhound bar – enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant.
Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as ‘The Bowness’, for the last 30 years, The Malone has been owned and run by two generations of the Macklin family.
Relax and unwind with us. A warm Irish welcome to you!
Company Culture
We are always looking for enthusiastic and talented individuals to join our team.
As a family owned hotel, you're not only part of the team, you're part of the family.
Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.
The Malone inspires its teams to live by the company's core values;
- Treat people really well
- Openness, trust and understanding
- The highest standards
- Perseverance and enjoyment
- One step ahead
- Flexibility
Internal development and progression is key to our success, having been in business for 30 years.
Company Benefits
We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training.
Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.
Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Progression opportunities
Salary
£11.65 - £12.71 per hour
