It analyst Work, Jobs in Stanstead Abbotts, Hrt (with Salaries)

IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
10d
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
8d
IT Systems Analyst, Wembley Stadium
Delaware North —Wembley
- £36,000 a year
- Weekend availability
- Computer Science
- Customer service
- English
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Digital & IT Senior Analyst - Messaging
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Bachelor's degree
- Travel
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Customer service
- Flexible schedule
1d
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Customer service
- Windows
- Microsoft Office
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
IT Business Analyst
Anya Consultancy Services —London
- Computer Science
- ERP systems
- Bachelor's degree
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
Geographic Information System Analyst
HYDE HOUSING ASSOCIATION —Southwark
- £43,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- Communication skills
Quick apply
1d
IT Business Analyst
Wates —Finsbury Park
- Travel
- IT
- Business
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
11d
Desktop Support Analyst, Charles River Development, Officer
State Street —London
- Full-time
- Computer Science
- Customer service
- Engineering
- Flexible schedule
IT Risk and Controls Analyst
Shawbrook —London
- Full-time
- IT
- Financial services
- Employee assistance programme
- Employee discount
IT Analyst - Audit, Risk, and Controls
Nscale —London
- Oracle
- ERP systems
- Analysis skills
Quick apply
11d
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
Graduate Technical Support Analyst
Acturis Ltd —London
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile

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IT Service Desk Analyst

Hexcel Corporation -
Duxford

Apply Now

Job details

Full-time
10 days ago

Qualifications

ITIL Certification
Customer service
Windows
Analysis skills
CompTIA Network+
IT support
IT
Communication skills
Active Directory
CompTIA A+

Full job description

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&D centers around the globe. Become a part of the “strength within.”

Are you a tech-savvy problem solver who thrives on delivering exceptional customer support? Do you enjoy being the go-to person who keeps people connected, productive and empowered? Hexcel is looking for a motivated and customer-focused IT Service Desk Analyst to join our high-performing IT Service team in Duxford, UK. This is an exciting opportunity to work in a fast-paced manufacturing environment where no two days are the same. You'll play a vital role in supporting business-critical technology, resolving technical challenges and ensuring our users receive a first-class IT experience.

Key Responsibilities

Deliver first-line and second-line IT support services, ensuring incidents and service requests are resolved efficiently and within agreed Service Level Agreements (SLAs).

Serve as a primary point of contact for end users, providing exceptional customer service while diagnosing, troubleshooting and resolving hardware, software, network, connectivity, printing and access-related issues.

Monitor, prioritise and manage tickets within the Service Management platform, ensuring timely updates, clear communication and appropriate escalation to specialist support teams when required.

Perform installation, configuration, deployment and lifecycle support of desktop and laptop computers, peripherals, mobile devices and standard business applications in accordance with company standards.

Administer user accounts, security groups, email accounts and system access in accordance with corporate security policies, established IT procedures and access management controls.

Execute routine operational and maintenance activities, including scheduled system checks, backup verification, software updates and other infrastructure support tasks.

Collaborate with global IT teams to identify root causes, contribute to problem resolution efforts and enhance overall IT service delivery.

Maintain accurate technical documentation, knowledge base articles and support records to promote consistency, compliance and knowledge sharing across the organisation.

Support employee onboarding, offboarding and workplace technology initiatives, ensuring users have the equipment, systems access and technical support required to perform their roles effectively.

Contribute to the continuous improvement of Service Desk operations by identifying recurring issues, recommending process enhancements and helping drive operational excellence and customer service standards.

What We're Looking For

Combination of education and professional experience in Information Technology or a related field, supported by a Degree, Diploma or recognized industry certification.

Proven experience providing IT support within a fast-paced Service Desk, Help Desk or End User Computing environment, ideally within an SME, manufacturing, engineering or global enterprise setting.

Strong technical knowledge of Microsoft Windows operating systems, Microsoft 365 applications, desktop hardware and common enterprise technologies, including experience supporting hybrid workplaces, mobile devices and remote users.

Demonstrated ability to troubleshoot and resolve hardware, software, connectivity, printing and account-access issues using a structured, analytical and methodical approach.

Experience working with IT Service Management (ITSM) tools and ticketing systems, including incident, request, escalation and service delivery processes.

Good understanding of Active Directory, user account administration, permissions management and email administration within a corporate environment.

Excellent customer service, verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users and support colleagues across different time zones.

Strong analytical and problem-solving skills, with a proactive approach to identifying root causes and implementing effective solutions.

Proven ability to prioritise competing demands, manage multiple support requests, work independently and maintain attention to detail in a fast-paced environment.

A collaborative team player with a positive, professional and service-oriented attitude; industry certifications such as CompTIA A+, Network+, ITIL Foundation, Microsoft certifications or equivalent would be advantageous.

We are committed to providing a professional, engaging, and transparent recruitment experience that allows candidates to fully demonstrate their technical expertise, knowledge capability, and experience:

Stage 1: Recruiter Pre-Screen Interview (Microsoft Teams)
Stage 2: 1 st Stage Interview ( In Person )
Final Stage: Technical Interview & Q&A ( Microsoft Teams )

Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

Apply Now

Refine Your Search

it analyst jobs in stanstead abbotts, hrt

IT Service Desk Analyst

Systems Analyst

IT Systems Analyst, Wembley Stadium

1st Line Service Desk Analyst

Digital & IT Senior Analyst - Messaging

First Line Service Desk Analyst

Senior IT Technical Support Analyst - fixed term contract

Onsite Senior Technical Analyst, IT Infrastructure Services

IT Technical Systems Analyst (Applications Team)

IT Business Analyst

Senior IT Service Desk Analyst

Geographic Information System Analyst

IT Business Analyst

Junior IT Analyst Support Specialist (London, UK)

Desktop Support Analyst, Charles River Development, Officer

IT Risk and Controls Analyst

IT Analyst - Audit, Risk, and Controls

Service Desk Analyst

Graduate Technical Support Analyst

Service Desk Analyst

I want to receive the latest job alerts for it analyst in stanstead abbotts, hrt

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