It service manager Work, Jobs in Dummer, Ham (with Salaries)

Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Travel
Quick apply
8d
Infrastructure Test Engineer (DV Security Clearance)
CGI —Basingstoke
- Full-time
- Windows
- Analysis skills
- Continuous improvement
Quick apply
People Systems Coordinator
ESP Global Services Limited —Reading
- £30,000 - £35,000 a year
- Microsoft Excel
- Oracle
- Microsoft Office
Quick apply
IAM Consultant (CyberArk)
CGI —Reading
- Full-time
- IT
Quick apply
Sr Technical Program Manager, AWS Supply Chain Enablement & Risk Management
Amazon Data Services UK Limited —Thames Valley
- Full-time
- AWS
- Project management
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
Network Deployment Engineer, Network Infrastructure Design & Deployment
Amazon Data Services UK Limited —Thames Valley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills
HR Data Analyst
Lane Clark & Peacock —Winchester
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Project Manager
Leidos —Farnborough
- £58,400 - £74,900 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Annual leave
- Work from home
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
IT Manager - Network Manager - School
hireful —Reading
- £35,000 - £41,000 a year
- Full-time
- Azure
- Microsoft Office
- IT
Quick apply
Identity & Access Specialist
The AA —Basingstoke
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Annual leave
- Employee assistance programme
13d
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
IT Asset Manager
John Lewis Partnership —Bracknell
- £75,600 - £140,000 a year
- Hybrid work
- Oracle
- Management
- IT
5d
Senior Engineer (Network)
QinetiQ —Farnborough
- £59,400 - £66,000 a year
- Full-time
- Computer Science
- Engineering
- Mentoring
- Employee discount
Identity & Access Manager
The AA —Basingstoke
- Full-time
- Hybrid work
- Microsoft Access
- Mentoring
- Annual leave
- Employee assistance programme
13d
VodafoneThree - Cyber Security Senior Consultant - Secure by Design
Vodafone —Newbury
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
Principal Senior Technical Architect - IT Platforms
QinetiQ —Farnborough
- £71,100 - £79,000 a year
- Full-time
- Travel
- IT
- Employee discount

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Service Delivery Manager

Nomios -
Basingstoke

Quick apply

Job details

Full-time
£45,000 - £55,000 a year
8 days ago

Qualifications

Driving Licence
English
Confluence
IT
SIEM
Business
Communication skills
Information Technology

Full job description

Nomios' mission is to build a ‘secure and connected’ future. Organisations across Europe depend on us to help secure and connect their digital infrastructures.

In support of our rapid and continued UK growth, we are currently seeking a Service Delivery Manager to join our fast-growing Services team and ensure customer excellence. This is a fantastic opportunity to grow your career in the Network and Cyber Security space, with a company that values its people and offers opportunities for development.

Your role as Service Delivery Manager

As Service Delivery Manager, you will be responsible for the end-to-end customer experience for the services we deliver, serving as the customer’s internal point of contact for any service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will be result-orientated, focused, and possess exceptional attention to detail. You should enjoy problem-solving and getting things done in a fast-paced environment, and should be motivated to succeed, with a desire to continuously learn and improve.

Responsibilities

Whilst no two days will be the same, the types of activities that the Service Delivery Manager will be involved in include:

Own the Service Transition for onboarding of new customers and of new services for existing customers
Successfully deliver customers’ Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Maintain and lead Service Reviews with customers and internal stakeholders
Work closely with the internal Nomios Technical Assistance Centre (nTAC) to ensure positive outcomes for customers
Oversee and execute core ITIL processes for customers (Major Incident Management, Change Management, and Problem Management)
Define, maintain, and improve Service Reporting
Identify areas for improvement across the Service Delivery landscape; own improvement initiatives that deliver value to Nomios
Manage Customer Satisfaction Levels through effective surveys and service performance measurement
Own customer documentation such as operations handbooks, service introductions, and bespoke service processes
Support Sales Account Managers with identification and progression of further Managed Services business
Ensure that vendors meet their targets as part of the SoW

Fluent in English with excellent written and oral communication skills
Strong persuasion skills and a talent for delivering engaging presentations
Degree (preferably Business or Information Technology), or equivalent work experience
Ability to build strong, trusting relationships quickly
At least three years’ experience as Service Delivery Manager for a mature SOC
Knowledge of Service Management tools, such as: CRM, Salesforce, Confluence, Power apps, Microsoft 365
Solid understanding of cyber security concepts, including SIEM, EDR, XDR
Strong team player
Ability to work under pressure, handling escalations calmly and competently
Ability to use initiative and work independently
Organised and professional with the ability to multi-task
Excellent senior stakeholder and relationship management
Proactive, ‘can do’ approach; willing to rise to a challenge
Analytical, enjoying creating reports and documentation, whilst able to explore new ideas
You will regularly be required to attend customer sites across the UK and must therefore hold a full UK driving licence.

Job Specifics

This is a hybrid role, requiring regular visits to customer sites in London and surrounding areas and occasional attendance at our Basingstoke office (free hot & cold drinks, breakfast items, snacks, lunches, and regular takeaway Fridays are provided to all staff in the office!)
Hours are full-time: Monday - Friday, 9:00am - 5:30pm, although some flexibility will be required
Some travel should be expected, including overnight stays in the UK and occasionally abroad when necessary

Why would you choose to come and work for us?

We invest in our people. You will get to work in a dynamic, fast-paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight-knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive salary and commission scheme along with industry-leading benefits.

Ready to make an impact? Apply now!

Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Quick apply

Refine Your Search

it service manager jobs in dummer, ham

Service Delivery Manager

Infrastructure Test Engineer (DV Security Clearance)

People Systems Coordinator

IAM Consultant (CyberArk)

Sr Technical Program Manager, AWS Supply Chain Enablement & Risk Management

IT Support Technician

Network Deployment Engineer, Network Infrastructure Design & Deployment

IT Operations - First Level Transaction Monitoring Associate

HR Data Analyst

Project Manager

Systems Administrator - Platform Migration & Merge Specialist

IT Manager - Network Manager - School

Identity & Access Specialist

2nd / 3rd Line Security Analyst

IT Asset Manager

Senior Engineer (Network)

Identity & Access Manager

VodafoneThree - Cyber Security Senior Consultant - Secure by Design

Service Desk Ops Manager

Principal Senior Technical Architect - IT Platforms

I want to receive the latest job alerts for it service manager in dummer, ham

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