Program specialist Work, Jobs in Wales (with Salaries)

Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Data Center Technician
Microsoft —Newport
- £34,400 - £50,100 a year
- Full-time
- Azure
- Microsoft Office
- Mentoring
BNG Consultant
AECOM —Cardiff
- Full-time
- Hybrid work
Sales Specialist
Jewson Builders Merchants —Cardiff
- Full-time
- In-person
- Referral programme
Assistant Facilities Manager
Ty Hafan —Sully
- £34,281 - £38,149 a year
- Full-time
- Team management
- Hospice
- Communication skills
- Free parking
- Employee assistance programme
11d
Consultant Ecologist
WSP —Cardiff
- Part-time
- Hybrid work
- Project management
- Mentoring
- IT
- Flexitime
- Work from home
Senior Specialist - Supply Chain
Microchip Technology —Caldicot
- Full-time
- ERP systems
- SQL
- Bachelor's degree
Sales Assistant
Jollyes Pets —Cardiff
- £8.43 - £12.71 an hour
- Part-time
- Customer service
Quick apply
14d
Scheduler
SOCOTEC UK & Ireland —Bridgend
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Associate Ecologist
WSP —Cardiff
- Part-time
- Hybrid work
- Project management
- In-person
- Leadership
- Flexitime
- Work from home
Trainee Conveyancer
Convey Law —Newport
- £25,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Mentoring
- Organisational skills
- Sick pay
Quick apply
People & Culture Administrator - Temporary contract
TSC Subsea —Swansea
- Temporary
- English
- Human resources
- Flexitime
Quick apply
Senior Project Manager (PMCM Build)
WSP —Cardiff
- Part-time
- Hybrid work
- Project management
- Contracts
- Leadership
- Flexitime
- Work from home
Senior Individual Giving and Legacy Fundraiser
Ty Hafan —Sully
- £34,281 - £38,149 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Host - Part Time
Boom Battle Bar - Cardiff —Cardiff
- £12.75 an hour
- Part-time
- Bar
- Annual leave
- Employee assistance programme
Quick apply
20h
Underwriting Senior Analyst
DTCC —Wrexham
- From £27,000 a year
- Full-time
- Hybrid work
- Maths
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
National Rental Driver
NRG Riverside —Newport
- £36,050 a year
- Overtime
- Customer service
- Free parking
- Annual leave
Quick apply
Associate Director- Environmental Impact Assessment
AECOM —Cardiff
- Full-time
- Hybrid work
- Master's degree
- Project management
- Travel
Pharmacy Manager - Holyhead
Tesco UK —Holyhead
- £44,990 - £61,861 a year
- Full-time
- IT
Support Worker - Princes Court (CF24)
Accomplish —Roath
- £13.45 - £14.05 an hour
- Night shift
- Annual leave
- Employee assistance programme
Quick apply
7d

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Customer Success Manager

LEAP Legal Software -
Cardiff

Quick apply

Job details

Full-time
£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Xero
Bachelor's degree
Accounting
Organisational skills
Account management
Communication skills
Time management

Full job description

The Role

Customer Success Manager - LegalTech

Location: Cardiff (Hybrid) | Permanent | Full-Time

Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step.

About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.

Our mission is simple: to help lawyers who help people.

Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.

The Opportunity

Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one.

You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post-implementation follow-ups, you will provide hands-on support both on-site and face-to-face, ensuring clients feel confident integrating LEAP into their daily operations.

This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business-as-usual.

Requirements

What you'll do

Build strong relationships with customers to drive satisfaction, loyalty, and long-term retention
Act as a trusted advisor and subject matter expert for LEAP software
Support customers nationwide to maximise value from their LEAP case management software
Promote adoption of the full LEAP product suite, including new features and functionality
Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities
Proactively address customer concerns and resolve issues in collaboration with internal teams
Deliver onsite and remote training sessions to support product adoption and best practice use
Engage with customers throughout their lifecycle to ensure continued success with LEAP
Identify opportunities to develop reference customers and support new business initiatives
Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices

What you'll bring

3-5 years’ experience in a Customer Success, Account Management, or similar client-facing role
Experience managing customer renewals and maintaining service quality
Willingness to travel nationwide approximately 2 to 3 days per week
Excellent organisational and time management skills
Strong written and verbal communication skills
Self-motivated, disciplined, and able to work independently
Passion for technology and helping customers succeed with software
Ability to clearly explain solutions and workarounds in a simple, concise way
Full UK driving licence and access to a car (car allowance provided)
Professional, articulate, and well presented
Strong working knowledge of Microsoft Word, Excel, and Outlook

Desirable

- Legal or accounting background or relevant qualifications
- Understanding of small law firm environments and client expectations
- Knowledge of Solicitors’ Accounts Rules
- Experience delivering onsite or remote training
- Basic knowledge of Xero

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application

Benefits

What you'll get

Career & Growth

Generous professional development fund
Support for training, learning, and career progression

Health & Wellbeing

Private health insurance (including dental and optical)
£80 monthly gym contribution
Employee Assistance Programme
Life insurance cover

Financial Benefits

8% employer pension contribution
PerkBox membership with discounts and rewards
Cycle to Work scheme
Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

25 days annual leave + 8 bank holidays
Enhanced parental leave
One paid volunteer day each year for a charity of your choice

Work environment

Friendly, supportive, and driven culture
Free healthy breakfast, light lunch, and snacks
Regular socials

Life at LEAP
Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 31 July 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#L1-KT1

Quick apply

Refine Your Search

program specialist jobs in wales

Customer Success Manager

Data Center Technician

BNG Consultant

Sales Specialist

Assistant Facilities Manager

Consultant Ecologist

Senior Specialist - Supply Chain

Sales Assistant

Scheduler

Associate Ecologist

Trainee Conveyancer

People & Culture Administrator - Temporary contract

Senior Project Manager (PMCM Build)

Senior Individual Giving and Legacy Fundraiser

Host - Part Time

Underwriting Senior Analyst

National Rental Driver

Associate Director- Environmental Impact Assessment

Pharmacy Manager - Holyhead

Support Worker - Princes Court (CF24)

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