Technology analyst Work, Jobs in Baildon, Wyk (with Salaries)

Colleague Service Desk Analyst
Yorkshire Building Society —Bradford
- £27,000 a year
- Full-time
- Hybrid work
- Microsoft Office
Intelligent Process Automation Analyst
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Business Analyst
Walker Morris LLP —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
Data Analyst
All Response Media —Leeds
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Sick pay
Quick apply
12d
SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)
UST —Leeds
- Computer Science
- Windows
- Analysis skills
Quick apply
Technical Support Analyst - SketchUp
Trimble —Leeds
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Flexible schedule
Data Analyst Apprentice
Safran —Burnley
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Flexitime
- Employee assistance programme
9d
Senior HRIS Analyst (EMEA/APAC Lead)
Teledyne Technologies Inc. —Shipley
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee stock purchase plan
- Annual leave
Apprentice (Data Analyst)
Leeds City Council —Leeds
- £24,796 a year
- Full-time
- Hybrid work
- Java
- Scripting
- Organisational skills
- Annual leave
9d
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
9d
SOC Analyst L1 (Analyst I - Information Security)
UST —Leeds
- English
- Analysis skills
- Scripting
Quick apply
Lead Business Analyst - Water
Yorkshire Water —Bradford
- £50,622 - £63,277 a year
- Full-time
- Hybrid work
- ERP systems
- Time management
- Annual leave
- Flexible schedule
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Business Intelligence Analyst
TransUnion —Leeds
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Lead Business Analyst - Data
Yorkshire Water —Bradford
- £50,622 - £63,277 a year
- Full-time
- Hybrid work
- Time management
- Annual leave
- Flexible schedule
Senior QAT Analyst - £42,410-£47,916 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —Leeds
- £42,410 - £47,916 a year
- Full-time
- Azure
- Presentation skills
- Travel
- Annual leave
- Sick pay
13d
Snr IT Analyst/IT Engineer
Upshot Engineering UK Ltd —Leeds
- £40,000 - £50,000 a year
- Full-time
- Azure
- Engineering
- English
- Free parking
Quick apply
MI Senior Analyst FTC
GXO Logistics —Bradford
- Up to £32,000 a year
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
5d

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Colleague Service Desk Analyst

Yorkshire Building Society -
Bradford

Apply Now

Job details

Full-time
£27,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Office
ITIL

Full job description

As our next Colleague Service Desk Analyst, you’ll provide IT support for all colleagues across our Head office, Branch and Agency sites. The team is based in our Bradford based Technology Services function, with flexibility to support our Leeds based offices when required.

The team operates a hybrid working approach rotating between one week covering our phone lines, live chat functionality and self-service queues from home. This will be followed up with a week supporting onsite for our office-based colleagues; helping to run our third-party managed Tech Centre, training and upskilling or diagnosing and fixing issues relating to our suite of Microsoft Teams rooms equipment.

The hours of work are 35 hours per week Monday to Friday, with shifts covering core operating hours of 8am to 5pm. There is also a requirement to work the occasional Saturday on a rota basis covering the hours 8:30am to 1:15pm.

About the role

As a Colleague Service Desk Analyst, you’ll ensure a high-quality customer experience is received by handling and resolving incidents and requests within SLA, handling any escalations effectively. You will -

Ensure that the Incident and Request processes are correctly followed and maintain the integrity of the data in the Service Management application
Effectively identify and support the management of major incidents, including stakeholder management and feedback into major incident reports as appropriate
Contribute to incident analysis and reporting to reduce the number of recurring incidents identifying service enhancements - includes statistic generation
Support the transition of new services into support with deliverables in line with agreed standards and procedures
Liaise with 3rd parties where appropriate to ensure continuous service delivery across the Group, participating in any service reviews as appropriate

About you

You’ll have a broad understanding of Service Management principles and disciplines, based on ITIL best practice. In addition, you’ll be able to demonstrate -

Excellent problem solving and fault diagnosing skills particularly on Windows Desktops and the Microsoft suite of applications
Ability to work with internal support teams and 3rd party service providers to anticipate and resolve issues to deliver a continuously improving service proposition to customers
Ability to work as a team with minimal supervision and prioritise own work effectively
Ability to communicate and influence, in a professional environment, to a wide-ranging audience
Ability to translate the language of customers into useful technical information and vice versa
Strong commitment to customer service with excellent attention to detail

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on [email protected]

Please note: If successful in the role, you may be issued a refreshed contract. If you’d like to talk to us about this and any impact there may be on your current benefits get in touch

Apply Now

Refine Your Search

technology analyst jobs in baildon, wyk

Colleague Service Desk Analyst

Intelligent Process Automation Analyst

Service Desk Analyst - Tier I

Business Analyst

Data Analyst

SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)

Technical Support Analyst - SketchUp

IT Lead Business Analyst

Data Analyst Apprentice

Senior HRIS Analyst (EMEA/APAC Lead)

Apprentice (Data Analyst)

Application Support Analyst

SOC Analyst L1 (Analyst I - Information Security)

Lead Business Analyst - Water

Infrastructure Operations Analyst

Business Intelligence Analyst

Lead Business Analyst - Data

Senior QAT Analyst - £42,410-£47,916 p.a. + benefits

Snr IT Analyst/IT Engineer

MI Senior Analyst FTC

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