Helpdesk manager Work, Jobs in Dudley, Wmd (with Salaries)

Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
6d
Maintenance Assistant
Equans —West Bromwich
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Pest Control Technician - Birmingham
City Facilities Management (UK) —Birmingham
- £37,565 a year
- Overtime
- Driving
- Communication skills
- Employee discount
Head of Implementation and Change Acceptance
HSBC Global Services Limited —Birmingham
- Full-time
- Financial services
- Banking
11d
Electrical Engineer
Equans —Smethwick
- Up to £43,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Accounting
- Leadership
- Annual leave
- Employee discount
Mechanical Engineer
Equans —West Bromwich
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Electrical Craftsperson
Equans —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
12d
Shift Mechanical Engineer
Equans —Smethwick
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Lighting Technician Mate - Wolverhampton
City Facilities Management (UK) —Wolverhampton
- £30,718.12 a year
- Full-time
- Communication skills
5d
Facilities Coordinator
Well Pharmacy —Redditch
- Up to £29,000 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
4d
Data Consultant - FTC
TELESOFT LLC DBA CALERO —Cannock
- Master's degree
- Accounting
- Human resources
Quick apply
5d
HVAC Technician (Coventry/Oxford (M40 Corridor)
City Facilities Management (UK) —Coventry
- £46,994 a year
- Overtime
- Customer service
- Travel
- HVAC
- Employee discount
- Life insurance
Caretaker
Bellrock Property and Facilities Management —Worcester
- £25,000 a year
- Hybrid work
- IT
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Mechanical Engineer
Emcor —Birmingham
- £40,000 a year
- Full-time
- Contracts
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
HR Specialist
BBC —Birmingham
- Up to £53,000 a year
- Full-time
- Hybrid work
- Human resources
- AI
4d
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
Shift Maintenance Assistant
Equans —Smethwick
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Shift Electrical Engineer
Equans —Smethwick
- Up to £43,000 a year
- Full-time
- Annual leave
- Employee assistance programme

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Customer Helpdesk Manager

Trades 247
Darlaston

Quick apply

Job details

Permanent | Full-time
£37,500 a year
6 days ago

Benefits

Free parking
Annual leave
Company pension
Sick pay

Qualifications

Management
Customer service
Facilities management
Help desk

Full job description

Trades247 is growing, and we're looking for a Customer Helpdesk Manager to lead the team that keeps our customers happy, day and night.

We're a 24/7 trades business, and our customer helpdesk is at the heart of how we deliver a great experience, whatever time our customers get in touch. We're now looking for an experienced Team Leader or Manager to take charge of our helpdesk team of 6 (and growing), own the rota that keeps cover running around the clock, and build a customer journey that's genuinely market-leading. This is primarily a Monday–Friday, 8am–5pm role, You will own the 24/7 rota and be the first point of contact if cover is ever needed, but you won't be working nights yourself.

What you'll be doing

Leading, coaching and developing our customer helpdesk team, currently 6 people and growing as the business expands.
Owning the 24/7 helpdesk rota and being the first point of contact should cover be needed.
Owning the end-to-end customer experience – every call, email and job logged, and every customer looked after.
Designing and delivering a customer journey strategy that sets us apart from the competition.
Managing day-to-day operations using our Job Logic system, keeping response times and service levels on track.
Reporting on performance and driving continuous improvement across the team.

What we're looking for

At least 3 years' Team Leader or Management experience, ideally within Facilities Management or a similar sector.
A track record of managing a customer service or helpdesk team, ideally with experience owning rota/shift cover for a round-the-clock operation.
Experience with the Job Logic system is preferred, but not essential.
A proactive, hands-on leader who's as comfortable coaching a team as they are shaping strategy.
You'll need to be able to work from our offices near Wolverhampton.

What's on offer

A salary of circa £37,500, dependent on experience.
A genuine Monday to Friday, 8am–5pm working pattern – no regular nights or weekends.
A company pension scheme, with employer contributions to help you plan for the future.
28 days' paid annual leave (inclusive of bank holidays) – a clear, guaranteed entitlement to properly switch off and recharge.
The full range of statutory employee protections – sick pay, parental leave and more – delivered by a stable, well-run employer.
The chance to build and shape a growing team, and genuinely influence the customer experience of a scaling business.

Sound like you? We'd love to hear from you – apply today.

*No agencies at this stage please

Pay: £37,500.00 per year

Benefits:

Company pension
Free parking
Sick pay

Experience:

Facilities management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in dudley, wmd

Customer Helpdesk Manager

Maintenance Assistant

Helpdesk Scheduler

Pest Control Technician - Birmingham

Head of Implementation and Change Acceptance

Electrical Engineer

Associate Director, Commercial Property Manager

Mechanical Engineer

Electrical Craftsperson

Shift Mechanical Engineer

Lighting Technician Mate - Wolverhampton

Facilities Coordinator

Data Consultant - FTC

HVAC Technician (Coventry/Oxford (M40 Corridor)

Caretaker

Mechanical Engineer

HR Specialist

Senior IT Support Analyst

Shift Maintenance Assistant

Shift Electrical Engineer

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