Patient services team leader Work, Jobs in Bognor Regis, Wsx (with Salaries)

Patient Access Manager
West Meads GP Practice —Bognor Regis
- £31,500 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Sick pay
Quick apply
7h
Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Driving
- Leadership
Immunisation Programme Assistant (Chichester)
Sussex Community NHS Foundation Trust —Chichester
- £25,760 - £27,476 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Experience working with children
3d
PCN Manager
Willow Green Surgery —Littlehampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Outlook
- Continuous improvement
- Team management
Quick apply
7d
Spiritual and Pastoral Support
St Barnabas House —Arundel
- £39,443 a year
- Part-time
- Presentation skills
- Hospice
- Free parking
- Annual leave
Practice Manager
The Glebe Surgery —Storrington
- Part-time
- Management
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
Team Leader
Choice Care Group —Waterlooville
- £13.40 an hour
- Weekend availability
- Employee assistance programme
- Life insurance
Charity Administrator
Portsmouth Hospitals University NHS Trust —Portsmouth
- £25,760 - £27,476 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
Ward Host
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £25,272 a year
- Part-time
- Serving
- Customer service
- Computer literacy
8h
Hospital Engagement Officer
Portsmouth Hospitals University NHS Trust —Portsmouth
- £32,073 - £39,043 a year
- Full-time
- Leadership
- Communication skills
Quick apply
PA to Hospital Director & Senior Management Team
PracticePlusGroup —Portsmouth
- Monday to Friday
- Microsoft Word
- Microsoft Outlook
- Communication skills
5h
AHP Team Lead
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £47,810 - £54,710 a year
- Part-time
- Master's degree
- Supervising experience
- Computer skills
9d
Immunisation Service Administrator
Sussex Community NHS Foundation Trust —Brighton
- £25,760 - £27,476 a year
- Part-time
- Microsoft Powerpoint
- Word processing
- Driving
- Annual leave
2d
Independent Maternity Review Programme Support
University Hospitals Sussex NHS Foundation Trust —Worthing
- £57,528 - £64,750 a year
- Full-time
- Recruiting
- Training & development
- Leadership
- Annual leave
8d
Senior Accounts Receivable Manager
Ascenti —Fareham
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
Project Office Coordinator
IWT PHU Single Corporate Service —Portsmouth
- £32,073 - £39,043 a year
- Full-time
- No degree
- Leadership
Quick apply
Support Worker & Senior Support Worker | Complex Needs | West Sussex
South Downs Residential —Worthing
- £13.85 - £14.75 an hour
- Part-time
- Mentoring
- In-person
- Care plans
- Paid training
- Health & wellbeing programme
Quick apply
14h
Lead Pharmacist - Emergency Department
University Hospitals Sussex NHS Foundation Trust —Chichester
- £57,528 - £64,750 a year
- Full-time
CBT Therapist
Sussex Community NHS Foundation Trust —Worthing
- £49,387 - £56,515 a year
- Part-time
- Hybrid work
- Databases
- Patient care
- Leadership
- Flexible schedule
3h
Practice Manager
Sussex Primary Care —Brighton
- £51,792 a year
- Full-time
- Patient monitoring
- Analysis skills
- IT
- Free parking
- Annual leave
Quick apply

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patient services team leader jobs near bognor regis, wsx

Patient Access Manager

West Meads GP Practice
Bognor Regis

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Job details

Part-time
£31,500 a year
7 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Excel
Dashboard visualisation
SystmOne
Triage
Patient appointment coordination
Coaching
Data analysis skills
Microsoft Office Suite
Patient service
Microsoft Office
Performance management
Change management
Analysis skills
Supervising experience
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
Healthcare service transformation
Healthcare practice management
Recruiting
Change leadership
IT
Clinical quality improvement projects
Management reporting
AI
Leadership
Team motivation leadership
Communication skills
Team management in senior healthcare role
Rota coordination

Full job description

Company Overview

West Meads Surgery is a progressive GP practice serving approximately 8,000 patients. We are committed to delivering outstanding patient care through innovation, continuous improvement and excellent patient access.

As part of our ongoing development, we are seeking an ambitious and motivated Patient Access Manager to lead and develop our patient access services. This is an exciting opportunity for someone who is ready to take on a true management role with responsibility for operational performance, service improvement and leading change.

Reporting directly to the Practice Manager, you will play a key role in ensuring our patients receive timely, safe and effective access to healthcare while leading our reception and patient access teams through a period of continued transformation.

Overview

This is not a traditional reception management position. We are looking for an individual who can think strategically, lead operational improvements and confidently work alongside senior management and GP Partners to develop and enhance our patient access services.

You will have responsibility for the day-to-day management of our patient access function, including reception services, GP triage processes and digital access systems such as EMMA AI. You will also lead projects that improve efficiency, patient experience and operational performance across the practice.

This role requires someone who is confident analysing performance data, presenting findings and recommendations, implementing new systems and supporting the practice through organisational change.

Duties

Lead and manage the Patient Access Team, including Reception Leads and Medical Receptionists.
Oversee the daily operation of GP triage, appointment management and patient access processes.
Ensure patients receive a professional, efficient and compassionate service across telephone, online and face-to-face channels.
Monitor the performance of patient access services using key performance indicators and operational data.
Produce regular reports and performance dashboards for the Practice Manager and GP Partners.
Analyse trends and identify opportunities to improve patient access, demand management and service efficiency.
Present reports, improvement proposals and service updates at management and Partners’ meetings.
Lead the implementation of new systems, technologies and operational processes from initial planning through to successful delivery and embedding within the practice.
Support the continued development and optimisation of EMMA AI and other digital access platforms.
Develop, review and implement operational procedures and Standard Operating Procedures (SOPs).
Manage reception staffing, workforce planning and rota coordination in collaboration with the Reception Leads.
Lead recruitment, induction, training, appraisal and performance management for the Patient Access Team.
Investigate patient concerns relating to access and reception services, identifying learning and service improvements.
Work collaboratively with clinicians and the wider practice team to deliver continuous quality improvement initiatives.
Deputise for the Practice Manager on operational matters when required.

About You -

We are looking for an experienced, confident and forward-thinking leader who enjoys improving services and developing people.

You will be able to demonstrate:

· Previous management or supervisory experience within healthcare or another customer-focused environment.

· Strong leadership skills with the ability to motivate, coach and develop teams.

· Experience of leading operational or service improvement projects.

· Confidence implementing new systems, processes or technologies from planning through to successful implementation.

· Excellent analytical skills with the ability to interpret data and produce meaningful reports.

· Confidence presenting information, reports and recommendations to senior managers, clinicians or leadership teams.

· Excellent communication, organisational and problem-solving skills.

· The ability to manage competing priorities within a busy operational environment.

· Strong IT skills, including Microsoft Excel and Microsoft Office.

· A proactive, resilient and solution-focused approach to work.

Desirable

· Previous experience within General Practice or Primary Care.

· Knowledge of GP appointment systems and modern patient access models.

· Experience of SystmOne.

· Experience working with digital patient access systems or AI-enabled technology.

· Experience of workforce planning and operational performance management.

· Leadership or management qualification (or willingness to undertake one).

Pay: £31,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

patient services team leader jobs in bognor regis, wsx

Patient Access Manager

Sr.Dir,Patient Experience

Immunisation Programme Assistant (Chichester)

PCN Manager

Spiritual and Pastoral Support

Practice Manager

Team Leader

Charity Administrator

Ward Host

Hospital Engagement Officer

PA to Hospital Director & Senior Management Team

AHP Team Lead

Immunisation Service Administrator

Independent Maternity Review Programme Support

Senior Accounts Receivable Manager

Project Office Coordinator

Support Worker & Senior Support Worker | Complex Needs | West Sussex

Lead Pharmacist - Emergency Department

CBT Therapist

Practice Manager

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