Incident analyst Work, Jobs in Birmingham, Eng (with Salaries)

Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
Threat Analyst
SCC —Birmingham
- £35,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
3d
OIMU Intelligence Officer - Counter Terrorism Policing
West Midlands Police —Birmingham
- £38,169 - £44,700 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
10d
Infrastructure Services Senior Analyst
West Midlands Police —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- No degree
- APIs
- AI
- Annual leave
Quick apply
Cyber Security Analyst
LRQA group —Birmingham
- Hybrid work
14d
Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Presentation skills
- Communication skills
- Banking
- Employee assistance programme
Vulnerability Management Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Scripting
- Agile
- Employee assistance programme
- Employee discount
Quick apply
14d
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Data UK —Birmingham
- CRM software
- Azure
- Mentoring
Data Governance - Senior Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Employee discount
Real Time Analyst
Culligan UK limited —Wolverhampton
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Sick pay
Quick apply
10d
IT Service Desk Manager
Mitchells & Butlers - IT —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
21h
AWS IaaS Sys Admin
Accenture —Birmingham
- Full-time
- DevOps
- AWS
- Communication skills
11d
M365 Modern Workspace Specialist
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Communication skills
4d
Principal Capacity Strategy & Development Analyst
National Gas —Warwick
- From £57,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Employee assistance programme
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
SOC Operations Technical Lead
LRQA group —Birmingham
- Mentoring
- Leadership
- Communication skills
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Annual leave
SIEM Security Engineer
BT —Birmingham
- Computer Science
- Master's degree
- Analysis skills
- Gym membership
8d
Engineering Lead - Order Management Automation (Spain or UK remote)
Product and Technology —West Midlands
- Full-time
- Remote
- Azure
- DevOps
- JavaScript
- Employee discount

I want to receive the latest job alerts for incident analyst in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Support Analyst

SeadOak
Birmingham

Quick apply

Job details

Graduate | Full-time | Part-time upon request
£26,000 - £30,300 a year

Benefits

Free parking
Profit sharing
Employee mentoring programme
Flexitime
Company pension
Company events
Free or subsidised travel
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Technical troubleshooting
ConnectWise
Desktop support
Driving Licence
Microsoft Outlook
Incident management
Web development
BMC Remedy
LAN
Microsoft Office Suite
Windows
Network infrastructure
Firewall
Continuous improvement
Computer hardware
Network Protocols
IT support
Technical support incident logging
Computer networking
Network support
Technical writing
Mac OS
ServiceNow
Customer support
Linux
Communication skills
CompTIA A+

Full job description

Job Summary

We are seeking a dynamic and highly skilled Senior Support Analyst to join our technology support team. In this role, you will be the go-to expert for resolving complex technical issues, providing exceptional customer service, and ensuring the seamless operation of IT systems across the organization. Your expertise in computer networking, software troubleshooting, and various operating systems will drive efficient support processes and enhance user satisfaction. This position offers an exciting opportunity to lead support initiatives, collaborate with cross-functional teams, and contribute to the continuous improvement of our IT environment.

Duties

Provide advanced technical support for hardware, software, network connectivity, and operating systems including Windows, macOS, and Linux.
Troubleshoot and resolve issues related to computer hardware, desktop support, VPN access, firewalls, and LAN/WAN networks.
Manage and escalate incidents using tools such as BMC Remedy, ServiceNow, and Jira to ensure timely resolution.
Support users with help desk requests via phone, email, or remote access tools while maintaining high levels of customer service.
Assist with configuring and maintaining network components like routers, switches, firewalls, and VPNs to ensure secure connectivity.
Document technical issues thoroughly and develop solutions or workarounds for recurring problems.
Collaborate with IT teams to implement system upgrades, patches, and security protocols that improve overall system stability.

Skills

Strong knowledge of computer networking concepts including LAN/WAN architecture and protocols.
Proven experience in software troubleshooting across multiple operating systems such as Windows, macOS, and Linux.
Excellent communication skills with the ability to explain technical information clearly to non-technical users.
Excellent written communication is critical.
Proficiency in IT support tools like Connectwise, Jira, for incident management and tracking.
Familiarity with Microsoft Office 365 applications.
Excellent Microsoft Outlook trouble shooting
Experience supporting and documenting desktop hardware components including peripherals and computer hardware maintenance.
Understanding of security measures including firewalls, VPNs, and network security best practices.
Minimum of 2 years full time commercial IT support experience required.
Experience in web development, SEO, or digital marketing would be beneficial, but not essential.

SeadOak provides 7 day international support in partnership with another IT company. This is role is predominantly 9-5 at the SeadOak office. There is a need to work a minimun of one evening till 8pm or early morning from 7am each week. There is also a need to covering other members of staff taking leave on Saturday or Sunday, but not both. Weekend cover can be done from home.

Join us as a Senior Support Analyst to leverage your technical expertise in a fast-paced environment where your problem-solving skills will make a real difference! We value proactive individuals who thrive on delivering top-tier support while continuously enhancing their skills in a collaborative setting.

Pay: £26,000.00-£30,300.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Flexitime
Free or subsidised travel
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay

Ability to commute/relocate:

Birmingham B30 1HH: reliably commute or plan to relocate before starting work (required)

Application question(s):

If looking for a part time role, how many hours are you willing to work?

Education:

Diploma of Higher Education (required)

Licence/Certification:

Full UK Drivers Licence (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

25% (preferred)

Work Location: Hybrid remote in Birmingham B30 1HH

Quick apply

Refine Your Search

incident analyst jobs in birmingham, eng

Senior Support Analyst

Threat Analyst

OIMU Intelligence Officer - Counter Terrorism Policing

Infrastructure Services Senior Analyst

Technology Analyst - Operations (UK Remote)

Cyber Security Analyst

Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham

Vulnerability Management Analyst

Microsoft Dynamics365 and Power Platform Support Analyst

Data Governance - Senior Analyst

Real Time Analyst

IT Service Desk Manager

AWS IaaS Sys Admin

M365 Modern Workspace Specialist

Principal Capacity Strategy & Development Analyst

Service Desk Team Leader

SOC Operations Technical Lead

Head of Security Operations

SIEM Security Engineer

Engineering Lead - Order Management Automation (Spain or UK remote)

I want to receive the latest job alerts for incident analyst in birmingham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected