Operations team leader Work, Jobs in Hatton, War (with Salaries)

BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
Warehouse Operations Team Leader
NVC Lighting Ltd —Birmingham
- £35,000 - £38,000 a year
- Overtime
- Team management
- Warehouse experience
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
15h
Motor Operations Complaint Team Manager
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Employee discount
7d
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Employee assistance programme
Product Recovery Lead
Loaf —Nuneaton
- Full-time
- Microsoft Excel
- English
- Maths
- Employee assistance programme
- Employee discount
Area Manager , Operations Lead
Amazon UK Services Ltd. —Hinckley
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
4d
Lead Finance Specialist - Project Control
GE Vernova —Rugby
- Full-time
- Microsoft Excel
- Communication skills
Production Team Leader
ZF —Darlaston
- £35,000 a year
- Microsoft Office
- Supervising experience
- Communication skills
14d
Engineering Project Manager, UK field Engineering Team
Amazon UK Services Ltd. —Birmingham
- Full-time
- AutoCAD
- Microsoft Excel
- Maintenance
Product Service Operations Lead
Correla —Solihull
- £55,000 a year
- Analysis skills
- Annual leave
8d
Property Operations Lead - Helpdesk Delivery (Team Leader)
Poundland —Walsall
- Management
- Organisational skills
- Free parking
- Employee discount
3d
Technical Director, Capture Management Lead - Water
AECOM —Birmingham
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Regional Lead - Midlands or South
Changan UK R&D Centre —Birmingham
- Full-time
- Sales
- Communication skills
Creative Growth Lead
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Business development
- Presentation skills
- Travel
Practice Lead - Water & Flooding
Amey Ltd —Birmingham
- Part-time
- Management
- No degree
- Annual leave
Quick apply
Commercial Lead
Softcat —Birmingham
- Hybrid work
- Sales
- IT
- School
- Flexible schedule
2d
Team Lead Business Development - Europe
Signode —Walsall
- Full-time
- Remote
- Sales
- English
- Travel
Quick apply
Work Winning Lead - Water
AECOM —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Digital Energy Market Lead
Arup —Birmingham
- Business development
- IT
- AI
Data & AI Network Ops Lead
Capgemini —Coventry
- Azure
- AWS
- Leadership

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operations team leader jobs near hatton, war

BCAL Operations Team Leader (Specialist Logistics)

BCA Logistics -
Birmingham

Quick apply

Job details

Permanent
£16.30 an hour

Qualifications

Analysis skills

Full job description

About The Role

Driver Operations Team Leader

Location: Corby based, occasional travel to other sites

8.30 to 5.30
Salary: £16.30 Per hour
Job status: Permanent

About BCA

BCA is the leading name in Europe’s vehicle remarketing industry, proudly part of the Constellation Automotive Group family, which includes well-known brands such as cinch and WeBuyAnyCar.com. We are in an exciting phase of exponential growth, driven by a key digital transformation journey. Through strategic acquisitions, simplification, and relentless innovation, BCA is set to accelerate its growth, supported by industry-leading technology. We boast a nationwide team of logistics and inspection professionals and offer a comprehensive range of integrated services to support our customers throughout the entire fleet management process.

Role Overview

We are seeking a driven and experienced Operations Team Leader to lead one of our four Operational Circuit Teams. Operating much like a high-volume contact centre, our teams coordinate daily with hundreds of professional drivers across the UK. This is not just about logistics—it’s about leadership in a fast-paced, communication-heavy environment.

The successful candidate will bring proven experience in managing contact centre operations, with a strong focus on call handling performance, KPI management, and operational efficiency. You’ll be accountable for improving call response times, driving down call waiting metrics, and delivering consistent service quality across your team.

This role suits a confident, analytical, and highly organised individual who thrives in a people-first, target-driven setting.

Key Responsibilities

Contact Centre Leadership & Performance:

Lead a high-performing team within a logistics coordination environment, operating as a contact centre handling a high volume of inbound driver calls daily.
Drive improvements in key call centre metrics such as average wait time, call abandonment rates, first-call resolution, and overall service levels.
Monitor real-time performance and coach team members to ensure consistent achievement of individual and team KPIs.
Utilise workforce management tools and systems to forecast demand and schedule team resource effectively.

Team & Resource Management:

Structure and develop your team to ensure optimal resource allocation and operational coverage.
Motivate, coach, and support your team to achieve high levels of performance and service delivery.
Conduct performance reviews and lead from the front to drive engagement, development, and accountability.

Operational Efficiency & Process Improvement:

Continually review and refine processes to improve response times and service delivery, reducing inefficiencies in the call flow and coordination systems.
Ensure your team adheres to established procedures, quality standards, and compliance expectations.

Collaboration & Customer Experience:

Liaise closely with driver operations teams to support the timely coordination and execution of tasks.
Maintain exceptional internal and external customer communication standards, ensuring professionalism, clarity, and consistency across all contact points.

What We’re Looking For

Demonstrable experience managing a high-volume contact or call centre operation, ideally within a logistics or service-driven environment.
A results-oriented leader with a proven track record of improving call performance metrics, team engagement, and service standards.
Strong analytical skills to interpret data, identify trends, and implement performance-driving actions.
Excellent communication, coaching, and team-building skills.
Ability to remain calm and effective under pressure in a fast-paced, reactive environment.

Why Join Us?

This is a key leadership role with a direct impact on our operational success and customer satisfaction. You will be joining a forward-thinking, technology-enabled business that values innovation, development, and collaboration. We offer a competitive salary, clear progression opportunities, and the chance to be part of a fast-growing logistics network at the heart of the automotive industry.

Quick apply

Refine Your Search

operations team leader jobs in hatton, war

BCAL Operations Team Leader (Specialist Logistics)

Warehouse Operations Team Leader

Motor Operations Complaint Team Manager

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham

Product Recovery Lead

Area Manager , Operations Lead

Lead Finance Specialist - Project Control

Production Team Leader

Engineering Project Manager, UK field Engineering Team

Product Service Operations Lead

Property Operations Lead - Helpdesk Delivery (Team Leader)

Technical Director, Capture Management Lead - Water

Regional Lead - Midlands or South

Creative Growth Lead

Practice Lead - Water & Flooding

Commercial Lead

Team Lead Business Development - Europe

Work Winning Lead - Water

Digital Energy Market Lead

Data & AI Network Ops Lead

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