Customer experience associate Work, Jobs in Neath, Ntl (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Kenfig
- Full-time
- Customer service
- English
- Administrative experience
Retail Sales Associate (Part Time, 8 hrs)
PUMA —Bridgend
- Part-time
- Customer service
- Data analysis skills
- Analysis skills
12d
Retail Sales Associate (Part Time, 10 hrs)
PUMA —Bridgend
- Part-time
- Customer service
- Data analysis skills
- Analysis skills
12d
HR Business Partner, PXT
Amazon UK Services Ltd. —Swansea
- Full-time
- Management
- Microsoft Office
- Master's degree
Head of Claims Operations
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Training & development
1d
Claims Technician
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- In-person
- Phone etiquette
- Communication skills
Credit Controller
ERS Administration Services —Swansea
- Full-time
- Microsoft Excel
- Customer service
- IT
Roaming Inspector
Freudenberg Flow Technologies Ltd. —Port Talbot
- Computer literacy
- Engineering
- Continuous improvement
Production Associate
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
Process Operator
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
Sales Associate
Belstaff —Bridgend
Quick apply
Senior Workplace Health and Safety Manager
Amazon UK Services Ltd. —Swansea
- Full-time
- English
- Continuous improvement
- Team management
23h
Store Supervisor
ASICS —Bridgend
- Microsoft Word
- Microsoft Excel
- English
- Health & wellbeing programme
- Employee discount
Principal Chemist
Ecolab Inc. —Llantrisant
- Full-time
- Doctoral degree
- Supervising experience
- Project management
Customer Support Represenative I
Freudenberg Flow Technologies Ltd. —Port Talbot
- Microsoft Office
- Communication skills
- Time management
Project Associate
ICON Plc —Swansea
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- Organisational skills
- Employee assistance programme
8h
Claims Technician
IQUW Group —Swansea
- Full-time
- Hybrid work
- In-person
- Phone etiquette
- Communication skills
Sales Associate
Sunglass Hut —Bridgend
- Customer service
1d
Part Time F&B Associate (20 Hours)
Delta Hotels by Marriott Swansea —Swansea
- Part-time
- Serving
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
12d
Shift Maintenance Engineer
Ecolab Inc. —Neath
- Full-time
- Mechanical knowledge
- Employee stock purchase plan

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Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Kenfig

Apply Now

Job details

Full-time

Qualifications

Customer service
Supply chain
Logistics
English
Administrative experience

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

This job is limited until mid July 2027.

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Knowledge of advanced English at CEFR level B2/C1
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer experience associate jobs in neath, ntl

Delivery Station Liaison Agent

Retail Sales Associate (Part Time, 8 hrs)

Retail Sales Associate (Part Time, 10 hrs)

HR Business Partner, PXT

Head of Claims Operations

Claims Technician

Credit Controller

Roaming Inspector

Production Associate

Process Operator

Sales Associate

Senior Workplace Health and Safety Manager

Store Supervisor

Principal Chemist

Customer Support Represenative I

Project Associate

Claims Technician

Sales Associate

Part Time F&B Associate (20 Hours)

Shift Maintenance Engineer

I want to receive the latest job alerts for customer experience associate in neath, ntl

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