Employee Experience Specialist
Benifex —Southampton
- £26,163 a year
- Remote
- Customer service
- Computer literacy
- English
- Employee assistance programme
- Employee discount
Final Mile Territory Manager
Evri —Bournemouth
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
11d
Community Manager
Kinetic Games —Southampton
- £35,000 - £40,000 a year
- Remote
- Travel
- Organisational skills
- Communication skills
- Relocation assistance
- Flexitime
6d
Food Service Auditor - Bournemouth (Independent Contractor)
NSF International —Bournemouth
- Weekend availability
- Remote
- Hospitality
- Travel
- Communication skills
- Flexible schedule
5d
Health and Risk Consultant
Benifex —Southampton
- £40,000 - £60,000 a year
- Remote
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
12d
Customer Success Director
Benifex —Southampton
- £65,000 - £85,000 a year
- Remote
- Communication skills
- Employee assistance programme
- Employee discount
11d
Letting Agent
The Letting Experts —Poole
- £70,000 - £100,000 a year
- Remote
Quick apply
Risk Consultant
Benifex —Southampton
- £40,000 - £60,000 a year
- Remote
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
12d
System Owner
Benifex —Southampton
- £40,000 - £55,000 a year
- Remote
- English
- APIs
- Leadership
- Employee assistance programme
Bank Worker
The Abbeyfield Society —Southampton
- £13.71 an hour
- Night shift
- Remote
- Care plans
- Free parking
Quick apply
Childcare Bank Staff - New Forest
Freedom Care Group —New Forest
- £14.25 - £16.00 an hour
- Part-time
- Remote
- Childcare
- Experience working with children
Quick apply
Solution Consultant
Benifex —Southampton
- Remote
- Sales
- Human resources
- Communication skills
- Employee assistance programme
Family Time Supervisor - Southampton
Freedom Care Group —Southampton
- £16.50 an hour
- Part-time
- Remote
- Childcare
- Experience working with children
- Travel
- Flexible schedule
Quick apply
Account Manager
Ocean Technologies Group —Southampton
- Remote
- Marketing
- Public speaking
- Master's degree
6d
Installation Field Engineer - Remote
ORBITAL NET LIMITED —Bournemouth
- £26,000 - £28,000 a year
- Remote
- Driving
- Communication skills
Quick apply
Head of Performance Marketing
OnBuy —Bournemouth
- £100,000 - £130,000 a year
- Full-time
- Remote
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Commercial Property Agent
The Commercial Property Experts —Bournemouth
- £75,000 - £125,000 a year
- Remote
Quick apply
Nursery Cover
Freedom Care Group —Fordingbridge
- £14.50 an hour
- Part-time
- Remote
- Experience working with children
Quick apply
Engineering Manager (12-month FTC)
Benifex —Southampton
- £80,000 - £120,000 a year
- Remote
- Management
- APIs
- Agile
- Employee assistance programme
Manager of Support Engineering
Benifex —Southampton
- Remote
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme

I want to receive the latest job alerts for work from home in bournemouth, dorset

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Employee Experience Specialist

Benifex -
Southampton

Apply Now

Job details

£26,163 a year

Benefits

Employee assistance programme
Employee discount
Referral programme

Qualifications

Customer service
Computer literacy
English
Human resources
Communication skills

Full job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why you should apply

Join our Employee Experience Centre and become the frontline voice supporting employees across the OneHub platform.
Develop expertise in employee benefits, reward, recognition and discounts while working in a collaborative, people-first environment.
Enjoy genuine career progression opportunities into senior employee experience, platform specialist and customer success roles.
Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
Work for a profitable, fast-growing market leader in the online reward and employee benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position.

Great benefits

Salary - £26,163
Flexible work - choose a working setup that works for you, our only ask is to see you once a quarter in the office and you must be based in the UK
Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more
️ 25 days holiday plus your local bank holidays
Your birthday off
️ Two half day wellbeing days
Healthcare cash plan to cover the costs of day-to-day healthcare
Employee Assistance Plan 24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Referral bonuses
Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
️ Work from Anywhere policy for 90 days
️ Buy and Sell scheme for holidays
£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role overview

As an Employee Experience Specialist, you will provide personalised support to employees using the OneHub platform, ensuring seamless access to benefits, reward, recognition and discounts. Working within the Employee Experience Centre, you will manage employee queries through calls and live chat, troubleshoot issues and deliver high-quality resolutions. You'll play a key role in maintaining excellent customer satisfaction while consistently achieving service level agreements and performance targets. This is an ideal opportunity for someone who enjoys helping people and wants to build expertise in employee experience and HR technology.

Responsibilities

Manage inbound calls and live chat interactions, providing prompt and personalised support to employees.
Resolve queries relating to benefits, reward and recognition, discounts and platform access issues.
Build expert knowledge of the OneHub platform and its services.
Meet SLAs, quality standards and customer satisfaction targets.
Collaborate with colleagues and specialist teams to deliver efficient resolutions and exceptional service.

What we are looking for

Previous experience in a customer service or customer-facing environment.
Excellent written and verbal English communication skills with a passion for helping people.
Strong problem-solving abilities and confidence using initiative to find resolutions.
Ability to thrive in a fast-paced environment and adapt to changing processes, products and priorities.
A collaborative team player with strong computer literacy and a customer-first mindset.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Interview with the hiring team

Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

Apply Now

Refine Your Search

work from home jobs in bournemouth, dorset

Employee Experience Specialist

Final Mile Territory Manager

Community Manager

Food Service Auditor - Bournemouth (Independent Contractor)

Health and Risk Consultant

Customer Success Director

Letting Agent

Risk Consultant

System Owner

Bank Worker

Childcare Bank Staff - New Forest

Solution Consultant

Family Time Supervisor - Southampton

Account Manager

Installation Field Engineer - Remote

Head of Performance Marketing

Commercial Property Agent

Nursery Cover

Engineering Manager (12-month FTC)

Manager of Support Engineering

I want to receive the latest job alerts for work from home in bournemouth, dorset

Related Searches

Explore jobs in more locations

Who are Benifex?

Why you should apply

Great benefits

Role overview

Responsibilities

What we are looking for

Our interview process

Jobseeker tools

Employer Tools

Browse

Stay Connected