Hsbc Work, Jobs (with Salaries)

Customer Service Representative - Canary Wharf, London
HSBC Global Services Limited —London
- From £27,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
12d
Business Client Service Specialist
HSBC Global Services Limited —Swansea
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Customer Service Representative
HSBC Global Services Limited —Spalding
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
4d
Associate I - Warehouse Finance Fintech
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Time management
10d
Universal Banker
HSBC Global Services Limited —Bury St. Edmunds
- Full-time
4d
Enhanced Due Diligence Associate
HSBC Global Services Limited —London
- Full-time
- Banking
3d
Customer Experience Representative
HSBC Global Services Limited —St Helier
- Full-time
- Communication skills
3d
Premier Relationship Officer
HSBC Global Services Limited —St. Helier
- Full-time
- Customer service
- Administrative experience
- Organisational skills
13d
Head of Fund Administration, Europe
HSBC Global Services Limited —London
- Full-time
- Bachelor's degree
- Financial services
- Business
12d
Customer Service Representative- Cashier
HSBC Global Services Limited —Guernsey
- Full-time
- Customer service
- Communication skills
- Banking
1d
Trust Administrator
HSBC Global Services Limited —St. Helier
- Full-time
- Communication skills
- Tax experience
11d
Network Manager
HSBC Global Services Limited —Kingston upon Thames
- Full-time
- Financial services
- Banking
2d
Senior Account Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Spanish
- Communication skills
11d
Relationship Director
HSBC Global Services Limited —Maidstone
- Full-time
- Banking
6d
Conversational Banking Strategy Manager
HSBC Global Services Limited —Chester
- Full-time
- Management
- Communication skills
5d
AI Governance Lead
HSBC Global Services Limited —London
- Full-time
- Machine learning
- AI
- Communication skills
5d
Payment Products Commercialisation Manager
HSBC Global Services Limited —London
- Full-time
- Project management
- Financial services
- Communication skills
3d
Senior Product Manager, Fund Administration
HSBC Global Services Limited —London
- Full-time
- Financial services
- Business
- Leadership
4d
Head of Conversational Banking Channels, CIIOM
HSBC Global Services Limited —St. Helier
- Full-time
- AI
2d
Head of Pre-Trade Technology
HSBC Global Services Limited —London
- Full-time
- AWS
9d

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Customer Service Representative - Canary Wharf, London

HSBC Global Services Limited -
London

Apply Now

Job details

Full-time
From £27,000 a year
12 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Cashier is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Cashiers also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential, as what we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you’re on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £27,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

hsbc jobs

Customer Service Representative - Canary Wharf, London

Business Client Service Specialist

Customer Service Representative

Associate I - Warehouse Finance Fintech

Universal Banker

Enhanced Due Diligence Associate

Customer Experience Representative

Premier Relationship Officer

Head of Fund Administration, Europe

Customer Service Representative- Cashier

Trust Administrator

Network Manager

Senior Account Manager

Relationship Director

Conversational Banking Strategy Manager

AI Governance Lead

Payment Products Commercialisation Manager

Senior Product Manager, Fund Administration

Head of Conversational Banking Channels, CIIOM

Head of Pre-Trade Technology

I want to receive the latest job alerts for hsbc

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