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Service Delivery Manager – Banking & Financial Services

Unisys -
Remote

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Job details

Full-time

Qualifications

Cost management
Technical project or programme management experience
Stakeholder collaboration
Client engagement
IT team management
Stakeholder liaison
IT service management
Project team management
Change management
Continuous improvement
IT project management
Risk management
Overseeing budgeting and forecasting
Technology leadership experience
Scrum
Budgeting
Information technology team management
Leadership
Project management experience
Banking

Full job description

What success looks like in this role:

Unisys is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of critical IT services for key banking and financial services clients . This is a high-impact role responsible for ensuring service excellence, operational stability, and client satisfaction within complex, regulated environments.

You will be a Delivery Enablement Manager for our core banking solution, managing a mixed skill team to deliver new product features on time, to budget and to the required quality. You will be liaising with a wide range of stakeholders to do this including the development Scrum teams, client delivery managers, and senior management at both Unisys and clients. A key aspect of the role will also be to proactively improve the processes, tooling and technology used by the development team.

Key Responsibilities

Own end to end development of projects implementing functional and technical change to our banking solution.
Proven ability to manage change in projects
Manage mixed skill team of associates, become part of the leadership group of the Development Centre.
Build and maintain strong relationships with client stakeholders , including senior business and IT leaders
Ensure delivery against SLAs, KPIs, and contractual obligations , proactively managing risks and escalations
Drive a culture of continuous improvement , identifying efficiencies, automation opportunities, and service enhancements
Manage incident , problem, and change management processes in line with define processes and best practices
Oversee third-party/vendor performance where applicable
Support commercial governance , including budgeting, forecasting, and cost control

You will be successful in this role if you have:

Proven experience managing Development activities within a banking or financial services environment
Strong understanding of regulated environments , compliance, and risk management
Experience working within Agile\Scrum development projects
Solid knowledge and commitment to processes and data driven management
Demonstrated ability to manage complex development projects and senior stakeholders
Experience managing budgets and service profitability
Excellent communication, leadership, and problem-solving skills

Desirable

Experience working with global delivery models
Experience with participation in Audits (ISO 20001 especially)
Experience within outsourced / MSP environments

Why join Unisys

Work with tier 1 banking and financial services clients
Be part of a global, forward-thinking technology organisation
Opportunity to shape and influence critical service delivery outcomes
Collaborative, supportive environment with strong career progression

#LI-MD1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

associate product manager, mk.io jobs in remote

Service Delivery Manager – Banking & Financial Services

Programme (Event) Experience Manager, Life Sciences Experience Required (Remote, UK Based)

Senior National Account Manager - UK Retail Generics

Director, Data Product Coordination Lead (D&T)

Sales Manager – ADP Lyric HCM (New Business)

Associate Territory Sales Manager - Healthcare - Leicestershire & Lincolnshire

Customer Service Incident Coordinator (Swedish Speaking)

Engineering Manager (NetAuto)

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Account Partner - Veeva Basics (Existing Customers)

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Sales Development Executive (Barnet, Potters Bar, Edgware)

Sr Mgr, SAP SuccessFactors EC and Platform (EMEA)

Consultant - Veeva PromoMats

Customer Support Associate (Bilingual French & English)

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