Customer support & client services managers Work, Jobs in Meadows, Ntt (with Salaries)

Planning and Dispatch Manager
Getinge Ltd. —Derby
- Hybrid work
- Microsoft Word
- Salesforce
- Continuous improvement
4d
Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Continuous improvement
- Training & development
- Leadership
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
Team Leader
Centrica Business Solutions —Leicester
- £35,000 - £43,000 a year
- Computer literacy
- Continuous improvement
- Team management
10d
Patient Services Team Leader
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
Quick apply
Contact Centre Leader - Home
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Customer service
- Annual leave
3d
Contact Centre Leader - Complaints
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
3d
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Business development
- Leadership
- Employee discount
Quick apply
Senior Test Centre Associate - Grantham
Reed In Partnership —Grantham
- £14.80 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
5d
Senior Test Centre Associate - Chesterfield
Reed In Partnership —Chesterfield
- £14.80 an hour
- Part-time
- Customer service
- Supervising experience
- Team management

More jobs to discover

Find similar jobs that you might be interested in.

Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
Ensure the efficient processing of quotes, proformas, orders, aftercare requests and operational enquiries. Support recruitment activities and team succession…
Lettings Assistant (Casual Hours)
Charnwood College —Loughborough
We are looking for a reliable and proactive Casual Lettings Assistant to support the smooth running of our school facilities during community and external…
£12.65 an hour
6d

I want to receive the latest job alerts for customer support & client services managers in meadows, ntt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Planning and Dispatch Manager

Getinge Ltd. -
Derby

Apply Now

Job details

4 days ago

Qualifications

Microsoft Word
SAP
Stakeholder liaison
Salesforce
Internal department liaison
Microsoft Office Suite
Performance management
Continuous improvement
Team management
Relationship management
Management reporting
Customer support
Customer interaction
Account management
Leadership
Communication skills

Full job description

Date: Aug 6, 2026

Location:
Derby, GB

Company: Getinge Ltd.
Remote Work: 5 days at home (fully remote)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Role: Planning and Dispatch Manager

Location: Remote with some travel

Job Purpose:
To champion and drive forward efficient operation support within the planning & dispatch team to achieve an exceptional level of customer support, service and care. To develop

relationships with key influencers both internally and externally. To work as an integral part of the Service team to ensure a first-class customer service is always provided, whilst adhering to customer SLA’s.

Functions:
Manage the day-to-day operations of the Planning & Dispatch team, with overall responsibility for all team administration. Drive operational efficiency through the implementation and optimisation of software solutions and streamlined processes. Foster a culture of service excellence by monitoring and managing KPIs, providing coaching and support to team members, and maintaining clear, effective communication across the business.

Key duties and responsibilities:
Create and manage agreed weekly monthly KPI reports and a general overview of service desk priorities.
Design and manage to track daily workload through Dashboards, ensuring the teams workload are distributed fairly
Collate customer intelligence & communicate regularly with service contracts department, along with service management team and sales where required.
Work with Managers within Service to ensure data is cleansed and continuously audit overall system.
Support & lead progress within the various service excellence initiatives to increase efficiency and customer centricity across the service desk.
Manage and maintain planning & dispatch team processes and make necessary corrections as and when required
Actively drive service desk activity to be conducted within customer SLA’s.
Promote & provide a highly professional level of customer service at all times.
Be an advocate of continuous learning and improvement by encouraging regular feedback through promoting an open, honest working environment for all.
Maintain an active communication channel for customer feedback to be valued and understood.
Actively contribute and monitor the ‘account management’ initiative across the team.
Liaise with customers both verbally and in writing to follow up engineer’s site visits where an escalation has been required.
Build and maintain strong relationships with internal departments to deal with all custome queries in a timely manner.
Review and manage team capacity report, use the report to predict future capacity

Quality System Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining KPI compliance.

Knowledge/Skills/Experience:
Experience working in a similar leadership role in a customer services environment.
Coordination/scheduling experience
Excellent organization skills with ability to plan workload effectively, cope well under pressure, meeting objectives & deadlines.
A positive, problem solver approaching difficult tasks with a can do attitude to drive performance of others daily.
Excellent attention to detail, with the ability to drive the correct solution for the right situation through to completion.
Able to demonstrate use of initiative.
An understanding of the importance of delivering excellent customer service.
Exceptional communication skills both written and verbal, with an excellent telephone manner.
Active listener, with the ability to quickly gain rapport and trust across all levels.
Highly self-motivated, excellent team player, able to develop strong relationships with colleagues and peers.
High levels of passion, enthusiasm and a willingness to learn.
Good working knowledge of Microsoft Office products (Excel, Outlook and Word.

Preferred:
Knowledge of SAP
Knowledge of Salesforce
Experience of Working from home in a remote role

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Apply Now

Refine Your Search

customer support & client services managers jobs in meadows, ntt

Planning and Dispatch Manager

Customer Service Manager - Furniture and Lighting

Sales Lead - Outbound Contact Centre

Team Leader

Patient Services Team Leader

Contact Centre Leader - Home

Contact Centre Leader - Complaints

Head of Client Engagement - Debt Recovery

Senior Test Centre Associate - Grantham

Senior Test Centre Associate - Chesterfield

More jobs to discover

I want to receive the latest job alerts for customer support & client services managers in meadows, ntt

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected