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Inside Sales and Planning Coordinator

Mettler Toledo -
Royston

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Job details

Benefits

Annual leave

Qualifications

Client engagement
Stakeholder liaison
Internal department liaison
Complaint handling
Customer relationship management
Relationship management
Customer interaction
Sales and customer service experience

Full job description

Inside Sales and Planning Coordinator

Location Royston, England, United Kingdom Date posted July 27, 2026 Job ID 22741

Our Opening and Your Responsibilities

METTLER TOLEDO is a global leader in precision instruments and weighing solutions, known for delivering high-quality, innovative products across various industries. Our X-ray Division specialises in cutting-edge inspection technologies that help customers ensure product safety and quality - focusing on designing and manufacturing advanced X-ray inspection systems that detect contaminants, verify product integrity, and support compliance with industry standards.

We are looking for a proactive individual to join our team as an Inside Sales and Planning Coordinator. You'll manage the complete order lifecycle, collaborating with all departments across the business to ensure on-time delivery is consistently met and exceeded for every customer order.

This role requires you to be onsite 4 days a week.

What You'll Do

Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
Manage customers’ expectations by communicating effectively to internal and external stakeholders.
Ensure all customer orders for systems and spare parts are processed accurately within a timely manner.
On a daily basis, plan and schedule new planned orders ensuring they are planned and released in accordance with production system.
Run weekly open order books specific to each customer and distribute accordingly.
Work cross-functionally with departments such as Market Managers, Engineering, Production, Purchasing, Quality and Dispatch to comprehensively understand order status.
Attend and present relevant data at the daily production meetings such as SQCDP, release meeting and E2E boards.
Respond to and resolve all enquiry & complaints received in a professional and timely manner.
Schedule EPO’s and manage engineering capacity.

What You Need to Succeed

Experience working in customer service and sales order processing
High level of attention to detail and order inputting
Ability to communicate complex messages in a clear, straightforward and empathetic way
Ability to work to tight deadlines and under pressure
Ability to interact with peers, managers and employees
Strong SAP knowledge and experience

Our Offer to You

Comprehensive benefits – including annual bonus scheme, 25 days annual leave + bank holidays
Strong Work-Life Balance – enhanced policies, focus on employee wellbeing, employee engagement events, early finish on Fridays
Global Exposure – work with international stakeholders and teams across METTLER TOLEDO's global network
Inclusive Culture – thrive in an environment that values authenticity, diversity, and inclusion.
Career Progression – learn from industry experts, enhance existing skills, benefit from our commitment to training and development.

Choose what you do with your skills and apply now to be part of a team that engineers solutions for a better, safer world.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [email protected] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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