Application support analyst Work, Jobs in Tibshelf, Dby (with Salaries)

Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Organisational skills
- Communication skills
Senior Business Analyst
HSBC Global Services Limited —Sheffield
- Full-time
- Bachelor's degree
- Agile
- SDLC
2d
Cloud Solutions Analyst
RLDatix —Melbourne
- Hybrid work
- Azure
Graduate Field Analyst
University of Derby —Derby
- £28,636 - £34,953 a year
- Weekend availability
- Analysis skills
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
2d
Senior Business Analyst (HR)
Greencore Group —Worksop
- Full-time
- Bachelor's degree
- Mentoring
- Training & development
- Employee discount
- Life insurance
Business Analyst – Risk and Control
Delta Capita —Sheffield
- Up to £400 a day
- Full-time
- Hybrid work
- APIs
- Agile
- Financial services
Quick apply
Senior Business Analyst
Greencore Group —Worksop
- Full-time
- Mentoring
- Training & development
- Employee discount
- Life insurance
SAP BW and Datasphere Consultant
Boots —Nottingham
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Solution Architect - Retail & Supply Chain
Boots —Nottingham
- Full-time
- In-person
- Employee assistance programme
- Employee discount
Business Performance Specialist
Veolia ES Sheffield Limited —Sheffield
- Up to £36,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Employee discount
Quick apply
6d
Salesforce Solutions Architect
Cooper Parry —Derby
- Full-time
- Salesforce
Service Tooling Analyst (Maternity Cover)
Saint Gobain —Loughborough
- Hybrid work
- SharePoint
Quick apply
6d
Dev Ops Engineer
Capita —Sheffield
- Full-time
- Remote
- CRM software
- Azure
- DevOps
SHEFFIELD – Junior to Lead Business Process, Automation & Change Roles for 2026
Vantage Point —Sheffield
- Hybrid work
- Software troubleshooting
- SQL
- Analysis skills
3rd Line Infrastructure Engineer
Computacenter —Nottingham
- Overtime
- Azure
- Communication skills
Lead Specialist - Software Development
Rolls-Royce SMR —Derby
- £60,000 - £78,750 a year
- Full-time
- Hybrid work
- Engineering
- No degree
- Software development
- Flexible schedule
RBC Brewin Dolphin – Commercial Inteligence Manager, Intermediaries
Royal Bank of Canada —Nottingham
- Full-time
- Management
- Analysis skills
- Bachelor's degree
2d
Senior Response Manager - Home Office Cyber Security Operations Centre
Home Office —Sheffield
- £49,850 - £52,850 a year
- Part-time
- Management
- Presentation skills
- Annual leave
12d
Senior Data Engineer – Data Integration & Microsoft Fabric
RSM UK —Nottingham
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Communication skills
6d
Senior Software Engineer
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- C++
- Mentoring

I want to receive the latest job alerts for application support analyst in tibshelf, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support analyst jobs near tibshelf, dby

Second Line Analyst

Computacenter -
Nottingham

Apply Now

Job details

Qualifications

Microsoft Word
Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Incident documentation
Network infrastructure
Technical support incident logging
Organisational skills
Customer support
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

Location: UK - Nottingham | Job-ID: 219599 | Contract type: Standard | Business Unit: Information Technology

Life on the team

An opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenter’s Global Command Centre.

This will be a busy and exciting time for the right candidate, and an opportunity to help strengthen the team structure to ensure that our contracted services are delivered on time and in line with our customers’ expectations.

You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports.

You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.

You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery and its projected timeline, maintaining communications and updates with all internal and external stakeholders.
We are looking for someone who can communicate with colleagues and stakeholders at all levels as the account this role is aligned to is a high flying and a flagship one for us.

The position supports the business and our customers on a 24 x7 rotated basis.

What you’ll do

Batch Monitoring and Management
Event/Alert Monitoring and Management
Incident Management - respond and resolve incidents to ensure SLA targets are achieved
Increase the First Time Fix rate
Adhere to escalation procedures
Assist with technical escalations for other team members
Monitor call queue and follow up with specialist support teams for resolution
Adhere to customer and Computacenter Security Policies
Assist with Event Reduction/Shift Left activities/Automation Plans
Contribute to and use Company and customer procedures
Participate in team and function meetings
Utilise the Incident Management tool suite to monitor progress of all incidents
Ensure accurate completion of all incident records
To monitor and update the call management system as
Assist with SLA reporting

What you’ll need

To either have current SC clearance or meet the qualification criteria
High level technical skill in iSeries platform plus a good technical working knowledge of SQL, Wintel, Messaging, Patching and Operations would be highly beneficial.
Some Network Infrastructure support experience / exposure at a second line level
Working knowledge of application, incident management tool with quality incident management skills.
Experience in a 2nd Line Support, with demonstrable experience of resolving incidents for multiple customers
Ability to work on own initiative, address and resolve problems in a pressurised environment.
Ability to resolve incidents in the server environment/operating systems used by the customer
Excellent organisational skills, able to take a methodical approach to service issues
Contributes to, supports and works within the team
Excellent communication and interpersonal skills
Able to work under pressure
Good customer skills

We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework

Additional information

Country: UK
Location: Nottingham
Hours: 38hrs per week. Shift-based working between 7am to 7pm and 7pm to 7am

Role Type: Permanent

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

application support analyst jobs in tibshelf, dby

Second Line Analyst

Senior Business Analyst

Cloud Solutions Analyst

Graduate Field Analyst

Senior Business Analyst (HR)

Business Analyst – Risk and Control

Senior Business Analyst

SAP BW and Datasphere Consultant

Solution Architect - Retail & Supply Chain

Business Performance Specialist

Salesforce Solutions Architect

Service Tooling Analyst (Maternity Cover)

Dev Ops Engineer

SHEFFIELD – Junior to Lead Business Process, Automation & Change Roles for 2026

3rd Line Infrastructure Engineer

Lead Specialist - Software Development

RBC Brewin Dolphin – Commercial Inteligence Manager, Intermediaries

Senior Response Manager - Home Office Cyber Security Operations Centre

Senior Data Engineer – Data Integration & Microsoft Fabric

Senior Software Engineer

I want to receive the latest job alerts for application support analyst in tibshelf, dby

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected