Overview of the role
We're looking for a highly organised and detail-oriented Central Operations Co-ordinator to join our Central Operations team.
This is a pivotal role providing operational, administrative, and reporting support to the Central Operations Manager and wider team. You'll play a key role in ensuring Retail and Field activities are effectively planned, governed, and aligned to business priorities, whilst maintaining critical operational processes that support our pharmacy network.
From producing insightful reports and managing supplier relationships to overseeing master data systems and owning the NHS End of Month process, you'll be at the centre of delivering operational excellence across the business.
If you're someone who enjoys working with data, improving processes, managing multiple priorities, and collaborating with stakeholders across an organisation, we'd love to hear from you.
As our Central Operations Co-ordinator, you'll:
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Produce accurate, insightful, and well-presented reporting to support Field Management and central functions, helping drive performance and compliance.
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Create and manage purchase orders, monitor approval workflows, and ensure invoices are processed accurately and on time.
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Support the management and governance of Central Operations budgets, ensuring expenditure is tracked, controlled, and reported effectively.
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Act as a key point of contact for suppliers, supporting issue resolution, service delivery, and performance monitoring.
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Manage supplier relationships relating to areas such as uniforms and stationery, working closely with the Retail Support Team.
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Maintain and administer the Master Data System (MDS), ensuring pharmacy opening hours, management structures, and ICB information remain accurate and up to date.
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Own the process for updating pharmacy trading information, ensuring all changes are managed in line with contractual requirements.
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Lead the NHS End of Month process, ensuring claims are accurately captured, reported, and submitted to maximise entitled revenue and reduce the risk of underpayment.
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Identify missed opportunities and provide recommendations and reporting to key stakeholders.
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Support operational communications by assisting with the creation and distribution of business updates to pharmacy teams and field management.
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Provide wider co-ordination and administrative support across Central Operations projects and initiatives as required.
We're seeking an individual who is proactive, organised, and comfortable working across multiple priorities in a fast-paced environment.
You'll ideally have:
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Previous experience within pharmacy operations or a healthcare-related environment (desirable).
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Strong attention to detail and a commitment to accuracy.
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Excellent analytical, problem-solving, and critical-thinking skills.
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The ability to effectively manage competing priorities and deadlines.
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Strong stakeholder management and communication skills, with confidence engaging internal teams and external suppliers.
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Experience producing reports and working with operational data.
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Good financial administration knowledge, including purchase order and invoice processes.
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Strong Microsoft Office skills, particularly Excel, alongside experience using systems, intranet platforms, and finance tools.
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A collaborative, resilient, and adaptable approach with a willingness to support the wider team when priorities change.
This is a fantastic opportunity to join a collaborative and supportive team where you'll play a key role in driving operational efficiency and supporting the delivery of exceptional pharmacy and retail operations.
You'll gain exposure to a wide range of stakeholders, processes, and projects, making this an excellent opportunity for someone looking to develop their operational, analytical, and commercial skills within a dynamic business environment.
Ready to make an impact? Apply today and help us deliver operational excellence across our pharmacy network.
The Ideal Candidate
Bestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About The Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
