Mobile assistant Work, Jobs in Biggin Hill, Sry (with Salaries)

Banking Operations - Client Support Assistant
Arbuthnot Latham —London
- Computer literacy
- Organisational skills
- Computer skills
11d
Mobile School Catering Assistant
HCL – Hertfordshire Catering Limited —South London
- £12.71 an hour
- Part-time
- Serving
- Customer service
- In-person
- Store discount
- Employee assistance programme
Quick apply
7h
Kitchen Assistant
Black Horse - Orpington —Orpington
- Full-time
- Serving
- Cleaning
- Annual leave
- Employee discount
Quick apply
4h
Assistant Manager
Urban - BRA_209 —Caterham
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Sales Assistant - Kingston
iSmash —Kingston upon Thames
- £27,109.31 a year
- Full-time
- Customer service
Assistant Area Operational Manager
EMR Group —Erith
- Full-time
- Continuous improvement
- Quality control
- Training & development
- Annual leave
Quick apply
10d
Maintenance Assistant
Point A Hotels —London
- £13.50 an hour
- Weekend availability
- Hotel
- Plumbing
- Annual leave
- Employee discount
Quick apply
Assistant Merchandiser
New Look —London
- Full-time
- Merchandising
- Analysis skills
- Analytics
- Employee discount
Divisional VP Assistant
Atlas Copco Group —Burgess Hill
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Care Assistant
Cera Care —Redbridge
- £13.00 - £13.25 an hour
- Weekends only
- No experience needed
- Annual leave
- Employee assistance programme
Executive Assistant
Dow Jones —London
- Google Suite
- Salesforce
- Research
- Annual leave
- Employee discount
6d
Accounts Assistant
Tax Effective —London
- £28,080 - £31,500 a year
- In-person
Quick apply
11d
Junior Marketing & Communications Assistant
17 Bruton Street —London
- Full-time
- Social media management
Quick apply
Optical Assistant
Specsavers —North London
- Up to £30,000 a year
- Full-time
- Anatomy knowledge
- Customer service
- Laboratory experience
Quick apply
14h
Education Assistant
SENse Learning - Crawley —Crawley
- £18 - £23 an hour
- Part-time
- Experience working with children
- In-person
- Flexible schedule
- Referral programme
Executive Assistant
News Corp —London
- Google Suite
- Salesforce
- Research
- Annual leave
- Employee discount
6d
Support Worker
IMMEDIATE SOCIAL CARE LTD —London
- £26,800 - £27,000 a year
- Full-time
- Medication administration
- Experience working with individuals with disabilities
- Travel
Quick apply
12d
Executive Assistant to the CEO
Trainline —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Care Assistant
Apex —Epsom
- £12.71 - £13.15 an hour
- Weekend availability
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
Part Time Kitchen Assistant Weekends
Miller & Carter - Sevenoaks —Sevenoaks
- £12.71 an hour
- Part-time
- Serving
- Cleaning
- Restaurant
- Annual leave
- Employee discount
Quick apply
10d

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Banking Operations - Client Support Assistant

Arbuthnot Latham -
London

Apply Now

Job details

11 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Stakeholder liaison
Ticket management
Filing
Internal department liaison
Microsoft Office Suite
Complaint handling
Numeracy
Risk management
Organisational skills
Computer skills
Customer interaction
Outbound calling
Communication skills
Banking

Full job description

Job Description

The CSA will focus on providing a client focused service, predominantly by telephone, ensuring client queries and requests are handled accurately, efficiently and within agreed service level agreements and appropriate timescales depending on the nature of the client enquiry. This role will support the continued growth of our Banking and Direct Deposit business.

Key Responsibilities:

Client service support:

Client contact by telephone (incoming and outgoing).

Dealing with client payment requests and ensuring that:
- Payment call backs have been made in line with ID & V procedures.
- Remitting details are correctly obtained for processing.
- FX deal tickets are completed where required.
- Internal transfers are processed.
Dealing with internal and external client enquiries for example:
- Account enquiries including balances, statement requests, transactional queries.
- Card related queries, activation requests, PIN reminders, unauthorized card transactions and liaising with VISA operations about clients card accounts.
- Online Banking and Mobile App queries, secure messages and requests including password resets and online payment verifications
- Client cash requests and deliveries in various currencies.
- Cheque queries and stop cheque requests.
- Standing order and direct debit queries.
- Amendments to static data including address changes.
- Ordering cheque and paying-in books.

Dealing with and distributing requests and queries received via the team’s mailbox including:
- Prospective new client enquiries.
- Internal or external communications.
- Internal or external queries or requests.
Dealing with other requests for example:
- Audit letters.
- Tax certificates.

General Administration:

Responsible for keeping client records updated.
Archiving and keeping paper and electronic filing up-to-date.
Assisting in the administration of general office management tasks.
Undertaking project work when required.

Compliance:

Dealing with clients’ complaints and errors in a timely manner, including following the laid down process for capturing and investigating errors and complaints. Liaising with the relationship manager and team to resolve errors and complaints, and acting as the first point of contact for clients.

Risk:

Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

Maintain excellent relationships with Commercial Banking, Operations, Treasury, Risk and Compliance and other stakeholders across the business.

Person Specification

Knowledge/Experience/Skills:

Experience of delivering a high standard of customer care.
Good telephone skills.
Ability to provide a very high level of client service and at all times keeping the client at the heart of everything we do.
Strong numeracy, literacy and computer skills.
An understanding of savings, banking or financial services is desirable.
Previous banking experience desired, preferably in a client liaising role.
Ability to provide a very high level of client service and at all times keeping the client at the heart of everything we do.
Ability to work within a team environment for the benefit of the client, the team and the Bank.
IT literate, and a good understanding of Microsoft Office.
Excellent verbal and written communication skills.
Excellent organisational skills.
Strongtime management skills and the ability to work well under pressure.
Ability to maintain a high level of confidentiality, diplomacy and discretion.
High level or accuracy and attention to detail.
Ability to learn a variety of banking systems and tasks.
Empathy in handling customer complaints.
A “can do” attitude.

Competencies:

Client focus.
Team Working.
Planning & Reviewing.
Judgement & Problem solving.
Communication & Confidence.

About Us

Not Specified

Apply Now

Refine Your Search

mobile assistant jobs in biggin hill, sry

Banking Operations - Client Support Assistant

Mobile School Catering Assistant

Kitchen Assistant

Assistant Manager

Sales Assistant - Kingston

Assistant Area Operational Manager

Maintenance Assistant

Assistant Merchandiser

Divisional VP Assistant

Care Assistant

Executive Assistant

Accounts Assistant

Junior Marketing & Communications Assistant

Optical Assistant

Education Assistant

Executive Assistant

Support Worker

Executive Assistant to the CEO

Care Assistant

Part Time Kitchen Assistant Weekends

I want to receive the latest job alerts for mobile assistant in biggin hill, sry

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